Windows Live Mail not handling pictures correctly

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DKTaber

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Oct 26, 2001
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Have an aggravating issue with Windows Live Mail (WLM). When I forward some (not all) e-mails that contain several embedded pictures, all lined up vertically, WLM automatically converts the pictures to attachments and displays them in the header with a link under them saying "View slide show". When it does that, it also leaves empty picture place holders and any text that was under them in the e-mail (instead of removing them), so when you go to send the message, you get a pop-up saying that one or more of the pictures in this e-mail cannot be found.

WLM's conversion process is apparently also a resource hog. I noticed that immediately after clicking 'Forward', the (Core i7+ 6GB RAM) laptop became sluggish/unresponsive to keystrokes with many intermittent instances of the mouse pointer changing to the "busy circle".

I have tried checking and unchecking the Compose option for Photo emails (what's a "photo email"?) that says, "Covert messages to photo emails when adding photos", an option that I actually don't understand, but it makes no difference whether it's checked or unchecked.

WLM is only on my Win 7 laptop. My desktop is Win XP and uses Outlook Express (OE). OE has no problem at all; the forwarded message goes out exactly as I got it -- all pictures embedded and lined up vertically. I also have Thunderbird on both computers. It, too, has no problem/forwards the e-mail exactly as received.

What option/setting do I need to change to prevent WLM from converting embedded pictures to attachments?
 

DKTaber

Thread Starter
Joined
Oct 26, 2001
Messages
2,871
After posting this thread, I did some additional searches on the issue and found what appears to be a great solution at the Windows Secrets Lounge (WSL) forums here. If you don't want to read that post, here's an "executive summary": This problem exists only with recent versions of Windows Live Mail (vers. 11 and 12 for sure; don't know about 10). I uninstalled WLM 12 from my Win 7 laptop, found WLM 09 on FileHippo.com, downloaded and installed it. WLM 09 forwards the problem e-mails (where WLM 12 converted embedded pictures to attachments, leaving blank picture placeholders and attendant text in the reading pane) like Outlook Express would; that is, PERFECTLY!!!

As I said in my post on WSL, WLM 11 and -12 are examples of a disturbing trend with Microsoft products: New versions provide less and/or incompetent functionality. Not only does ver. 09 handle pictures properly, it does not use the *&^% ribbon that takes up an acre of screen room on a laptop and retained the background color feature that OE had and was dropped in vers. 11 and 12. While the latter may not mean much to most users, I provide tech support to a woman who had a stroke and is sight impaired. Having a yellow background with large-font black letters allows her to read e-mails she would otherwise not be able to. Why M$ dropped that feature is another mystery.
 
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