1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Windows Live Mail storage files missing or locked

Discussion in 'Web & Email' started by scribbl840, Sep 22, 2008.

Thread Status:
Not open for further replies.
  1. scribbl840

    scribbl840 Thread Starter

    Joined:
    Sep 22, 2008
    Messages:
    1
    I have been using Windows Live Mail for over a year and have carefully stored messages in numerous folders. Suddenly several of these folders disappeared. When this happened once before, I was able to locate the storage folders and import the messages. This time, some messages--from Nov. 13, 07, through Aug. 19, 08--are missing. When I do a "search," the messages show up. I then navigate to the specified locations but get error 0x800CCF65.3, "The file (name) could not be opened because it does not exist or is being used by another program."

    Microsoft notes this problem in its knowledge base but says it is caused by a GFI Mail Security antivirus program for Microsoft Exchange etc. Since I do not use either of these programs, their workaround will not work. I could find no helpful references through the Microsoft communities, Google, Yahoo or elsewhere. I think the messages still exist but are locked somehow. Do you have any idea what is happening or whether it can be fixed?

    Thank you.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/752455

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice