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Windows Live Mail - stuck on "working offline"

Discussion in 'Web & Email' started by DKTaber, Sep 28, 2013.

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  1. DKTaber

    DKTaber Thread Starter

    Oct 26, 2001
    This is actually a 'sticky', not a request for help. I provide computer tech support to about a dozen families. One of them recently told me that they could no longer send or receive e-mails. Their e-mail client is Windows Live Mail 9 ("WLM9", which is also the version I use). I had encountered the same problem about a week ago (9/21/13) after installing a Win 7 update. After the update, when WLM9 was opened, I would get TWO popup messages saying I was working offline and did I want to go online. Clicked 'yes'. Message repeats. Clicked 'yes' again. WLM9 is still offline, and going to Files and trying to uncheck "Work offline" did not work; it was permanently locked into working offline.

    It occurred to me that I had just run a Win 7 update. So I did a system restore back to 9/15 (well before the 9/21 update). Voila! WLM9 then worked online. So I hid the 9/21 "critical" update so it would not show up and would therefore not be installed. WLM9 has continued to work perfectly ever since.

    I did essentially the same thing with the Win 7 computer I support, and WLM9 is now working again.

    Now, a short explanation: Why am I (and my clients) still using WLM9 instead of updating to WLM12? Two main reasons:
    • WLM12 has fewer (not more) features than WLM9. One member of the family I mentioned supporting had a stroke and is sight impaired. She needs to create e-mails with a yellow background and an 18-pt. font. WLM12 does not have stationery, so it's not possible to do that.
    • WLM12 removes inline embedded photos and makes them attachments with a "View slide show" at the top of the message. This totally screws up the message, leaving empty picture placeholders where the pictures were, so you get those with the text that was under them in the message body, none of which now makes any sense.

    So. . . if you're still using old versions of WLM on a Win 7 computer, you may run into this problem. The problem is caused by the most recent critical update to Win 7. You can make WLM work again by uninstalling the 9/21 update and making sure it cannot reinstall by hiding it in Microsoft- or Windows update.
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