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Windows live mail virus!! Help Please!!

Discussion in 'Web & Email' started by Gesp, Feb 12, 2009.

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  1. Gesp

    Gesp Thread Starter

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    Hi

    About a month ago some friends of mine were atacked by a virus that sends unwanted virus emails to my email contacts.

    I have kaspersky Internet Security on my computer, and I know it is possible to scan my email acount for viruses with it. But how can I configure it to do it?
    I can`t find any program or aplication to wipe this virus of my email, does anyone have any idea how to solve the problem?

    Help me please

    Thanks
     
  2. VistaRookie

    VistaRookie

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    You use Windows Live Mail, correct?
    Your Kaspersky is monitoring your hard drive, right?
    It should stop any virus coming in, whether from your email
    or some other source. Doesn't matter if it actually scans
    your email.

    You can only get rid of viruses sent to you in the emails - you
    have no way of preventing them from being sent. Your friends
    will have to clean up their computers for them to stop being sent.
     
  3. Gesp

    Gesp Thread Starter

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    But kaspersky didn`t prevent me from this virus because it is not connected to it. Shouldn´t it be connected to my email somehow?
     
  4. VistaRookie

    VistaRookie

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    If you opened the attachment and actually got the virus
    on your hard drive...then it seems like Kaspersky is not
    scanning in real time?

    How did you discover that you had the virus?
     
  5. Gesp

    Gesp Thread Starter

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    No, your not understanding. The virus isn`t on my hard drive. It is in my email acount. And it acts from my email acount.
     
  6. VistaRookie

    VistaRookie

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    That is slightly different than saying the virus is coming from your friends
    and they are sending emails to your contacts. At least that is how I read
    it...
    OK...let's start again. Isn't your email client, Windows Live Mail,
    on your hard drive? If that is where you send emails from then the
    virus is also on your hard drive.

    If I am still not understanding, please post details of what it is that I am
    not getting.

    TSG has a policy to have all malware handled by people with security
    credentials. What I would suggest, is to start a new thread in the
    security forum. Explain you have an email virus and post your Hijack
    This
    log there.

    Malware Removal & HijackThis Logs - Tech Support Guy Forums:
    http://forums.techguy.org/54-malware-removal-hijackthis-logs/

    Hijack This: Download from here. Not zipped, so you can make
    a new folder for it and save it there. Close all open windows
    before running Hijack This. Click 'Do a system scan and save a logfile.'
    Copy the entire log in notepad and paste it in your new thread. Do not
    fix anything yet because most items are normal or needed.

    Hijack This
     
  7. Gesp

    Gesp Thread Starter

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    Its quite simple, maybe I`m not explaning very well. My friends had a virus in there email to, they once sended me a file that had noithing to do with the virus nd I cought it to. I send emails by using my count via the internet, I access my acount via the browser.

    And it sends the virus email automatically from my acount to other acounts that I have in my contacts list without asking.

    I don`t any more details that can help.

    My question about kaspersky is simple. Since I use my email in every computer that hasa internet (via internet) how can kasapersky protect me if it doesn`t even have any propertie were I can put my email details?
     
  8. VistaRookie

    VistaRookie

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    You must not be using Windows Live Mail if you send emails via
    the internet. Using your browser makes your email webmail. WLM
    is either POP3 or IMAP.

    Overall, it doesn't change anything, if you caught a virus, it is on your
    hard drive. You are trying to suggest the virus is on the mail server.
    And even if it was, you could not do anything to remove it from your
    email provider. I would still suggest that it needs to be handled in the
    security forum.
     
  9. Gesp

    Gesp Thread Starter

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    I`m using an hotmail Windows live acount. I dont use windows live mail to see emails. I go to there site and manage my acount through it. Like a normal email.
     
  10. VistaRookie

    VistaRookie

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    Words are all we have to work with here. Your title said WLM.
    I asked you in my first post if that was correct. You should
    have stated that you use Hotmail. Hotmail is not Windows
    Live Mail.

    So, when you post this in the Security forum, be sure to get your
    facts straight. Trust me, your computer is infected based on the
    stuff you mentioned. Kaspersky somehow missed it.
     
  11. Gesp

    Gesp Thread Starter

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    Yes, I didn`t know it waasnt the same thing, but thanks anyway, really ;)
     
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