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Windows Live Messenger 9 - error: 800702e4

Discussion in 'All Other Software' started by emjoliz, Nov 8, 2009.

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  1. emjoliz

    emjoliz Thread Starter

    Nov 8, 2009

    A few months back, I downloaded WLM9 and could sign in for a few minutes, but then I'd receive a "platform error" message. I tried solving the problem using the "official website" but couldn't, and so went back to using 8.5.

    I downloaded it again a while later, thinking the problem may have been due to it being in the beta stages. I couldn't sign in. Then this weekend I had to upgrade, and the error is still there. It says that the "service is temporarily unavailable" but doesn't even attempt to sign in. The error code is 800702e4.

    I've searched online and found no useful information, other than it's happened to other people who tried to solve the "platform error" issue! The time/date is correct, I've clicked "allow" on my firewall (I use Norton 360 - apparently this may have been causing problems in the first place), I've even tried disabling the anti-virus/firewall... the only thing that seemed to help a bit was something to do with "msconfig" I think - I disabled something like "____ UAC" and it attempted to sign in (I didn't bother letting it finish - assumed it was matterless if it worked in this way since I needed to enable the "UAC" thing again). When I did enable it again, the error was back.

    I also have problems getting onto my inbox. I have to uncheck the "Check for server certificate revocation" button on Internet Explorer to get onto it, and every time I restart, it's automatically checked again (even though I've tried to prevent this - I've read that this is also to do with Norton). I don't know if this has anything to do with it. If not, I'm not really bothered - I don't check my account that often since it's usually filled with junk!

    I'm not sure what other information might help, other than I use Vista...

    Anyway, fingers crossed somebody can help me!!

    Thanks :)

  2. Dust Sailor

    Dust Sailor

    Mar 17, 2004
  3. emjoliz

    emjoliz Thread Starter

    Nov 8, 2009
    I'm not sure if it is the problem now. I think it may have been in the first place, but I think the new error is because I changed something I shouldn't have changed :eek: I might have a go at removing it though, and see if it makes any difference! :)

  4. Mi68


    Nov 21, 2009
    Hi!!!I had your problem too but I just resolved and if I can help you would be nice as I know how frustrating it can be to be wothout messenger!!!

    After upgrading to messenger 2009 I got windows live messenger platform error,

    After help from a google notice I went to change settings in wlcomm.exe that you can find in C:\Program Files\Windows Live\Contacts and In COMPATIBILITY I made a sign for launch as adminstrator...and also for windoes server 2003(servicepack 1)

    I have WINDOW VISTA HOME PREMIUM on my laptop.

    Changing this settings I gor rid of the platform problem but messenger still did not
    work.I now got up error 800702e4 (same as yours!!)


    Here I took away the sign on "To protect the computer use user account control (UAC )"

    After a rebboot of the computer windows live messenger opened automatically in normal way....I was very happy about that!!!!

    If you did not resolve yet I hope that I have been able to help you with this!!!!

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