i have an HP laptop running vista. I just downloaded an update to both windows live and Zone Alarm. I now recieve the error code 80072.ee7 when i try to sign in to messenger. i've gone into zone alarm's program controls and ensured that messenger was good to go. i've also disabled the firewall. neither worked and i still get the error code. i decided to install an older version of messenger, but when i go to control panel/programs and features to remove the new messenger, it doesn't show up. there are some windows live... entries, but none that say messenger. i have even tried to restore to a previous date (at least three times), but none have been successful. help! thanks.