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Windows Mail cannot receive gmail account emails

Discussion in 'Web & Email' started by smithmdan, Nov 8, 2010.

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  1. smithmdan

    smithmdan Thread Starter

    Joined:
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    Friends computer running Windows mail is have trouble with gmail emails.

    It does not receive them at all or it puts them into the junk folder.

    He missed a very important email about a church meeting that got him in hot water.

    Anybody else having this problem???

    he is using Windows Vista and have McAfee antivirus.

    the problems only involves Gmail accounts all others he receives with on problem.

    Thanks,
     
  2. vicks

    vicks

    Joined:
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    First, I would go to their Google Mail, select the settings and be sure the forwarding is checked for POP . If it is, then
    I would open Windows Mail, open the properties for the g-mail account, click on the advanced tab. The settings there should be 465 for the SMTP outgoin and 995 for the POP incoming and both boxes for secure connection should have a check mark in them. Also be sure that the account is marked to be included when checking for mail.
    Let us know if this is of any help.
    Vicks
     
  3. smithmdan

    smithmdan Thread Starter

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    I may have not made myself clear.

    He is not trying to get His gmails in windows mail.

    It is the senders emails that are gmail accounts that he is not receiving.

    He is receiving emails from all other senders except gmail accounts.
     
  4. vicks

    vicks

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    In this case, I would check and make sure the sender has not been accidently put into the blocked senders list. Also I would put that particular sender in the safe sender list.
    Vicks
     
  5. smithmdan

    smithmdan Thread Starter

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    Thanks,

    Trying to get all gmail senders that we know about into safe sender list.

    Will *@gmail.com or @gmail.com work to cover any gmail sender?

    Also looking for the reason for the problem and a more permanent solution.

    Thanks again. Any other solutions?
     
  6. vicks

    vicks

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    You will need to enter their email address.
    Vicks
     
  7. Parselmouth

    Parselmouth

    Joined:
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    YOu may have blocked the Gmail domain, try unblocking that.
     
  8. smithmdan

    smithmdan Thread Starter

    Joined:
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    YOu may have blocked the Gmail domain, try unblocking that.


    How??????
     
  9. vicks

    vicks

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    In Windows Live Mail, in the ribbon at the top of the email page, click Home then click on Junk select safety options. Select the Safe Senders tab and make sure there is a check mark in "also trust email from my Contacts". Then I would click on the blocked senders tab and scroll down to be sure there is nothing with Google mail or Gmail listed there. If it is delete it from the list.
    I think this shoul help you.
    Vicks
     
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