Windows ME Lost icons

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bobpeacock

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My friend has a Windows ME machine. Recently when trying to install Norton Firewall, he aborted the installation because it was taking too long.
When he restarted he had no icons in My Computer or in the Control Panel.
We reinstalled ME. Now when he clicks on My Computer he gers an error message "Explorer has caused an error in NISSHEXT.DLL". The background is devoid of icons. Clicking on the message reverts to the desktop
Similarly with Control Panel the error message is "Explorer has caused an error in "WMPDXM.DLL".
when I go to "Start"/"Explore" I first get the error "NISSHEXT.DLL" but clicking on this error box brings up the Windows Explorer. All of his folders and files are accessible from here.
Would appreciate any help on this.
 

Cookiegal

Karen
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Malware Specialist Coordinator
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Which version (year) and exact name of Norton product is it?
 

bobpeacock

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Feb 13, 1999
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199
Well there is more information that was not included in the original message.
He bought 2005 versions of Norton Anti Virus and Norton Personal Firewall. He removed his existing copy of Norton AV but can't recall if he used uninstal or Add/Remove. When pressed he allows that hemay have said "Yes to all" on shared program removal but is not sure.
He started to install the 2005 Anti Virus and this, he says is what took a long time and he stopped the installation, shut down the machine and reinstalled the following day. This time the installation went faster but he got an error message related to some .dll he can't remember. He then installed the firewal, this installation went OK but he started getting pop up error messages. Assuming these to be the result of the software installation, he removed both Norton products. As far as the uninstall method, he said "If it had an uninstall on the menu. I would have used that".
It was after the uninstall that he found he could mo longer see icons in his Control Panel besides getting the error messages.
That was when we uninstalled and reinstalled ME. O thought we might recover the errant .dll's.
After reinstall we got the same messages plus one other "Explorer has caused s general protection fault in module KRNL386.EXE At 0001.000075a8"
We clicked on this and restarted the machine. The last error message did not reappear but now, as well as no icons in the Contrl panel, there were none in "My Computer. Also he had a few folders on the desktop which would not open (except by right clicking Start and opening Explore. As i said earlier this access was preceeded by anerror message "Explorer has caused an error in
NISSHEXT.DLL".
Hope you can make some sense out of this.
 

bobpeacock

Thread Starter
Joined
Feb 13, 1999
Messages
199
It was the 2004 version that had just expired. it was more economical to buy new (free with rebates) than renewing subscripton.
I have copied the file IEFIX to disk and will try it on his machine later today. He wants to stay off the Unternet for now.
Thanks again, I hope this works for him. I will keep you posted. Cheers
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
121,897
I'm thinking that maybe he didn't uninstall the previous version before installing the new one. Here's a link on how to uninstall the 2004 version, which should be done via the Control Panel but if that fails there give further instructions to remove the program.
 

bobpeacock

Thread Starter
Joined
Feb 13, 1999
Messages
199
Found several files norton and Symantec left over. I deleted all referenced files and the icons reappeared in both locations. There is still a Norton program listed in the ADD/Remove programs list that will not delete. It has two files each of which has two 'Norton" GIF files which also cannot be deleted. Since the computer is now running OK we just ignored this. He is still leery about installing the siftware again but he wants to get on the Internet, and is reluctant to abandon his "purchased" material for something else. He realizes the importance of protection and will, I presume make a quick decision.
We activated System Restore so at least there is one lifeline.
I want to express my thanks for your suggestions and slutions. I enjoy the challenges but have to lean on you experts for support which you aptly provide.
Anyhow, many thanks.
Cheers
 
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