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Windows media player and anti spyware not working

Discussion in 'Virus & Other Malware Removal' started by gilliskhan, Feb 28, 2015.

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  1. gilliskhan

    gilliskhan Thread Starter

    Joined:
    Oct 1, 2004
    Messages:
    32
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, x64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 1952 Mb
    Graphics Card: Intel(R) HD Graphics, 784 Mb
    Hard Drives: C: Total - 224963 MB, Free - 111130 MB;
    Motherboard: Dell Inc., 0F6X5P
    Antivirus: Norton Security Suite, Updated and Enabled

    I am unable to run spybot updates, open windows media player and system running slow.

    i found a virus with norton deep clean(or whatever its called) and runs a little better but still terrible
     
  2. gilliskhan

    gilliskhan Thread Starter

    Joined:
    Oct 1, 2004
    Messages:
    32
    Also Im having trouble installing any tools...
     
  3. gilliskhan

    gilliskhan Thread Starter

    Joined:
    Oct 1, 2004
    Messages:
    32
    I was able to run a hijack this log

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 7:47:17 PM, on 2/28/2015
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v11.0 (11.00.9600.17631)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Windows\System32\igfxtray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Users\Chris\Downloads\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USREL/1
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/USREL/1
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USREL/1
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/USREL/1
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
    O2 - BHO: Idmsq Extension - {3AA4FC9D-FB51-44a2-B09F-0457857CA7C2} - C:\Users\William\AppData\Roaming\IDMSQ\idmsqext.dll (file missing)
    O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\21.6.0.32\coIEPlg.dll
    O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\21.6.0.32\IPS\IPSBHO.DLL
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\21.6.0.32\coIEPlg.dll
    O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    O4 - HKLM\..\Run: [IgfxTray] "C:\Windows\system32\igfxtray.exe"
    O4 - HKLM\..\Run: [HotKeysCmds] "C:\Windows\system32\hkcmd.exe"
    O4 - HKLM\..\Run: [Persistence] "C:\Windows\system32\igfxpers.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Wondershare Helper Compact.exe] C:\Program Files\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
    O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_4E6299B33FA0592A57BB7C6E94F010D2] "C:\Program Files\Google\Chrome\Application\chrome.exe" --no-startup-window
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~1\Office14\ONBttnIE.dll/105
    O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - c:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\system32\IntelCpHeciSvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Intel(R) Identity Protection Technology Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files\Intel\Services\IPT\jhi_service.exe
    O23 - Service: JumpStart Wi-Fi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files\NETGEAR\WNA1100\jswpsapi.exe
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\21.6.0.32\N360.exe
    O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
    O23 - Service: SecureStorageService - Wave Systems Corp. - C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Secure Storage Manager\SecureStorageService.exe
    O23 - Service: NTRU TSS v1.2.1.34 TCS (tcsd_win32.exe) - Unknown owner - C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\tcsd_win32.exe
    O23 - Service: TdmService - Wave Systems Corp. - C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmService.exe
    O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    O23 - Service: WSWNA1100 - Unknown owner - C:\Program Files\NETGEAR\WNA1100\WifiSvc.exe

    --
    End of file - 8011 bytes
     
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