Windows Media Player Error

[CarousRose04]

Hi, Im having troubles....Yesterday I was listening to music on my WMP. The songs ended so I went back to replay them. I hit play and got this message: Windows Media Player cannot play the file because there is a problem with your sound device, such as a sound card or sound controller.
I dont know what is wrong with it. The computer itself has sound, its just in WMP. Ive done a virus scan, and a pc doctor scan, and a scan disk. I dont know what else. Any help would be appreciated. Thanks, Stacy

 

[Cheeseball81]

First Steps – Sound Card Problems.

Reinstall your sound card drivers. You may download the latest version from the maker of your sound card.

Reinstall DirectX. This may be downloaded from here: http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm

Turn down Hardware Acceleration.
To do this go to your Control Panel | Multimedia | Audio | Advanced Properties or Control Panel | Sound and Multimedia or Sound and Audio Devices | Audio | Sound Playback | Advanced.
Move the slider down a bit.

View Microsoft KB Articles on the subject: http://support.microsoft.com/default.aspx?scid=kb;en-us;q236396
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q140334

Make sure the correct output device is selected under Tools | Options | Devices | Speakers.

 

[CarousRose04]

The directX helped....thank you! I can listen to music again

 

[Cheeseball81]

You're welcome