Windows media player problem

[PSCO2007]

Hello all,
I've been using Windows Media Player to burn cds.
All of a sudden it will not recognize the master drive.
I know the drive is good(Plextor 850A) because I am able to successfully burn cds with DVDVIDEOSOFT burner.
I had been using Player 11 and rolled back to 10, thinking that might help - same problem.
Any suggestions would be appreciated.
Thanks

 

[Phantom010]

Maybe you can find an answer in the Windows Media Player Troubleshooter.

 

[PSCO2007]

Maybe you can find an answer in the Windows Media Player Troubleshooter.

That was the first thing I tried.
I even tried to e-mail a question to Microsoft ( which they say is free) but they don't allow you to pick that choice. Big surprise - they'd rather you pay $49.00 for a reply by tech.
Thanks anyway.