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Windows Media Player System Hang

Discussion in 'Windows XP' started by JZeratul, Apr 17, 2004.

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  1. JZeratul

    JZeratul Thread Starter

    Apr 17, 2004
    I recently have found that when I try to open a video file using windows media player or try to open just windows media player, the computer plays a exclamation sound and the mouse turns to an hourglass and then back to the pointer at which point no video or anything pops up and then I am unable to click on any icons on the desktop.

    I e-mailed Dell Tech Support and here is the e-mail that they sent back:


    Thank you for contacting Dell Technical Support.

    Jordan, after reading your email carefully, if I understand your issue
    correctly, then the issue is ?system hangs, when trying to open video
    clip. If my understanding with the issue is correct, then I would
    request you to visit the below given web link:


    The above link explains,? Why does Windows® XP lock up, have slow
    performance, or paging errors?

    Some email programs will wrap this address to a second line so you will
    have to copy each of the lines directly into the address bar of your
    browser with no spaces between the two sections.



    The above link explains,? How do I maintain my Dell? computer in the
    Microsoft® Windows® XP operating system?



    The above link explains,? MSCONFIG?
    The only startup items you absolutely need are:
    · ScanRegistry
    · TaskMonitor
    · SystemTray
    · LoadPowerProfile
    · Your Antivirus program



    The above link explains,? How do I move the paging file in Microsoft®
    Windows® XP??

    N.B: - For best performance the Initial Size should be set to at least
    1.5 times the amount of memory installed in your system. For example, a
    128MB system should have 192MB set as the minimum. There is a
    recommended Maximum Limit of 3 times the amount of memory in the system.



    The above link explains,? How to Troubleshoot Windows Media Player for
    Microsoft® Windows® 2000 or Windows XP Professional and Home Editon?

    This should resolve your issue but still if you are facing the issue,
    please feel comfortable in writing back to us as we are always there,
    committed to help you from Dell eSupport and Services.

    Phil_Sanyal (DTC38347)
    ** Monday ? Friday 5.00 to 13.30 **
    Dell eSupport and Services


    I did that crap and with the MSCONFIG startup deal, almost none of the things they said to leave checked were even in that startup menu. I am about ready to call them up and b*tch them out because this computer is not that old, maybe 3 or 4 months. If any of you know what is going on or how to fix it, please, any help would be greatly appriciated.

    DELL Dimension 2400
    Intel Celeron 2.4Ghz
    256MB RAM
    80GB HD
    Windows XP Home

    -If you need more info on the specs, let me know.
  2. rude


    Mar 8, 2004
    Reinstall WMP,open My Computer/program files/Windows Media Player and look for either a folder named Installer or an icon that looks like an open box with a page behind it named mpsetupxp.That is the Windows Media Player Installer.
  3. JZeratul

    JZeratul Thread Starter

    Apr 17, 2004
    I installed the newest version of Windows Media Player (9.0) and now everything is good to go. Thanks.
  4. rude


    Mar 8, 2004
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