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Windows Not Responding

Discussion in 'Windows Vista' started by maltese46, Apr 9, 2010.

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  1. maltese46

    maltese46 Thread Starter

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    In the middle of working using Windows Vista, clicking on Start to open new programs or clicking on something else yields a message, Windows Not Responding---Then I am given a choice to close the program or restart Windows Explorer. Then it restarts. Sometimes, seconds later, the same thing happens. Other times, there are long periods where no problem occurs. I know this has happened to others. I lost my original Vista cd, so I cannot afford to reinstall the entire system. I would lose too much. Thanks for any help,
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    Since you don't have the recovery CD, scan for viruses and post the results once you're done. Then if the problem still persists, we'll see what we can do.
     
  3. maltese46

    maltese46 Thread Starter

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    Thank you. Did the virus scan. Problem still exists. I saw in another post something about malware. Would virus scan pick that up? Thanks, again.
     
  4. TheShooter93

    TheShooter93 Malware Specialist

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    It might, it might not. Try using Malwarebytes AntiMalware to scan for other viruses.
     
  5. maltese46

    maltese46 Thread Starter

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    It has taken awhile since my last email request because I went to AntiMalware as you suggested. I ran the Malware test, which took a while, and then it would not give me the results unless I purchased the program for $49.95. So I did. I then emailed AntiMalware to see what sort of scans I should do for the problem I was having. I did not get an answer back. A few days later, I sent them a new email and it came back "mail recipient, etc." My email was refused. Was I scammed? So to continue to problem solve, I guess I have to run a full scan. Below is the email bounce back I got from Antimalware. Thanks, Ralph
    This is an automatically generated Delivery Status Notification

    THIS IS A WARNING MESSAGE ONLY.

    YOU DO NOT NEED TO RESEND YOUR MESSAGE.

    Delivery to the following recipient has been delayed:

    [email protected]

    Message will be retried for 1 more day(s)

    Technical details of temporary failure:
    The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/answer.py?answer=7720
    [registry-cleaner-pro.org (1): Connection refused]

    ----- Original message -----

    MIME-Version: 1.0
    Received: by 10.100.133.19 with HTTP; Fri, 16 Apr 2010 06:37:59 -0700 (PDT)
    Date: Fri, 16 Apr 2010 09:37:59 -0400
    Received: by 10.100.238.12 with SMTP id l12mr4059388anh.239.1271425079858;
    Fri, 16 Apr 2010 06:37:59 -0700 (PDT)
    Message-ID: <[email protected]>
    Subject: Problem
    From: Ralph Maltese <[email protected]>
    To: [email protected]
    Content-Type: multipart/alternative; boundary=0016368e20f03e5d0004845ab894

    - Show quoted text -
     
  6. TheShooter93

    TheShooter93 Malware Specialist

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    There is in fact a free version of MalwarebytesAntiMalware, but I'd assume the "pro" version is more effective. Regardless, I'd suggest doing a full scan.

    After this, click "Start" --> "Control Panel" --> "Programs and Features". Then remove any programs that you don't want/use. Obviously you don't want to remove any Windows updates, or anything of that nature either.
     
  7. maltese46

    maltese46 Thread Starter

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    Sorry for not getting back sooner. My job has me traveling around the state visiting schools. I did the antimalware scan, and they said my computer looked clean even though there were registry issues (files not found). I am not certain what you mean by going to the control panel and removing unwanted programs. Do you mean downloads, or ones that are in program files? I have to go away for a week or so traveling the state, so I won't be back until then. Thanks. Yesterday I got the Windows Not Responding, clicked on Windows Restarting, Windows restarted, and when I clicked on opening Word the same message Windows Not Responding cropped up again. Thanks for helping. Ralph
     
  8. maltese46

    maltese46 Thread Starter

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    Hi,
    I got back from my work trip to discover that my Pavilion was running slower. I called HP support--they discovered a couple of viruses which they removed. In the process of problem solving, they created another user account in Windows with administrator privileges. I also lost something in several programs (like Adobe) because I had to reinstall them today. So, I still have the Windows Not Responding, Windows Restarting Problem. I also need to get rid of the second user account with administrator privileges. I purchased Norton and scanned and scanned--no viruses, malware, etc. They want me to do a full recovery but that would lose some of my software programs I paid for and downloaded. Any ideas? Thanks, Ralph
     
  9. maltese46

    maltese46 Thread Starter

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    I received an email saying you replied, but I can't find your reply on this thread.
     
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