Windows Not Responding

[maltese46]

In the middle of working using Windows Vista, clicking on Start to open new programs or clicking on something else yields a message, Windows Not Responding---Then I am given a choice to close the program or restart Windows Explorer. Then it restarts. Sometimes, seconds later, the same thing happens. Other times, there are long periods where no problem occurs. I know this has happened to others. I lost my original Vista cd, so I cannot afford to reinstall the entire system. I would lose too much. Thanks for any help,

 

[TheShooter93]

Since you don't have the recovery CD, scan for viruses and post the results once you're done. Then if the problem still persists, we'll see what we can do.

 

[maltese46]

Thank you. Did the virus scan. Problem still exists. I saw in another post something about malware. Would virus scan pick that up? Thanks, again.

 

[TheShooter93]

It might, it might not. Try using Malwarebytes AntiMalware to scan for other viruses.

 

[maltese46]

It has taken awhile since my last email request because I went to AntiMalware as you suggested. I ran the Malware test, which took a while, and then it would not give me the results unless I purchased the program for $49.95. So I did. I then emailed AntiMalware to see what sort of scans I should do for the problem I was having. I did not get an answer back. A few days later, I sent them a new email and it came back "mail recipient, etc." My email was refused. Was I scammed? So to continue to problem solve, I guess I have to run a full scan. Below is the email bounce back I got from Antimalware. Thanks, Ralph
This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

[email protected]

Message will be retried for 1 more day(s)

Technical details of temporary failure:
The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/answer.py?answer=7720
[registry-cleaner-pro.org (1): Connection refused]

----- Original message -----

MIME-Version: 1.0
Received: by 10.100.133.19 with HTTP; Fri, 16 Apr 2010 06:37:59 -0700 (PDT)
Date: Fri, 16 Apr 2010 09:37:59 -0400
Received: by 10.100.238.12 with SMTP id l12mr4059388anh.239.1271425079858;
Fri, 16 Apr 2010 06:37:59 -0700 (PDT)
Message-ID: <[email protected]>
Subject: Problem
From: Ralph Maltese <[email protected]>
To: [email protected]
Content-Type: multipart/alternative; boundary=0016368e20f03e5d0004845ab894

- Show quoted text -

 

[TheShooter93]

There is in fact a free version of MalwarebytesAntiMalware, but I'd assume the "pro" version is more effective. Regardless, I'd suggest doing a full scan.

After this, click "Start" --> "Control Panel" --> "Programs and Features". Then remove any programs that you don't want/use. Obviously you don't want to remove any Windows updates, or anything of that nature either.

 

[maltese46]

Sorry for not getting back sooner. My job has me traveling around the state visiting schools. I did the antimalware scan, and they said my computer looked clean even though there were registry issues (files not found). I am not certain what you mean by going to the control panel and removing unwanted programs. Do you mean downloads, or ones that are in program files? I have to go away for a week or so traveling the state, so I won't be back until then. Thanks. Yesterday I got the Windows Not Responding, clicked on Windows Restarting, Windows restarted, and when I clicked on opening Word the same message Windows Not Responding cropped up again. Thanks for helping. Ralph

 

[maltese46]

Hi,
I got back from my work trip to discover that my Pavilion was running slower. I called HP support--they discovered a couple of viruses which they removed. In the process of problem solving, they created another user account in Windows with administrator privileges. I also lost something in several programs (like Adobe) because I had to reinstall them today. So, I still have the Windows Not Responding, Windows Restarting Problem. I also need to get rid of the second user account with administrator privileges. I purchased Norton and scanned and scanned--no viruses, malware, etc. They want me to do a full recovery but that would lose some of my software programs I paid for and downloaded. Any ideas? Thanks, Ralph

 

[maltese46]

I received an email saying you replied, but I can't find your reply on this thread.