Windows Photo Gallery

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americancritic

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Dec 25, 2010
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Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 64 bit
Processor: AMD Phenom(tm) 8450 Triple-Core Processor, AMD64 Family 16 Model 2 Stepping 3
Processor Count: 3
RAM: 3965 Mb
Graphics Card: NVIDIA GeForce 6150SE nForce 430 , 128 Mb
Hard Drives: C: Total - 599103 MB, Free - 555276 MB; D: Total - 11374 MB, Free - 1522 MB;
Motherboard: PEGATRON CORPORATION, NARRA3, 3.02, MS1C86R62108710
Antivirus: Kaspersky I

Hello and thank you for allowing me to ask a question, which is when I go into the photo gallery and click a picture to blow it up to full-screen the hour glass comes on and stays on then if I try and go back to the thumbnails the screen will turn to a white fog, you can still see through it but then in the upper left hand corner it says photo gallery not responding and then the computer freeze's and the only way to get control of it is to turn it off and back on. I have done a sfc /scannow which is what a friend told me to do and showed me how, I have done a disk check, defrag, I have ran a complete virus scan through Kaspersky Internet Security 2011 and it comes back fine also, I dont know where or how to find out what is wrong with the photo gallery, does anyone have any ideas that I can try, oh and since I got the computer from HP all the programs came allready on the system and I only have the recovery disc's and not the full programs.

Thank You
Tom
 
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