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Windows restore Critical Failure, error message

Discussion in 'Windows 7' started by newfiedana, Mar 23, 2016.

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  1. newfiedana

    newfiedana Thread Starter

    Mar 23, 2016
    Hi..I just bought a refurbished computer. Its an HP Desktop Computer COMPAQ 6005 PRO Phenom II X3 3.0 GHz 4 GB 250 GB HDD Windows 7 Professional 64-Bit .

    In order to install windows for the first time on this refurbished machine, I have to choose "system restore" at boot.
    It starts to go through the process of installing windows, then I get this message : "Windows Restore Critical Failure. This can be caused by a missing Windows image".
    Anyone know how I can fix this. I cant get into windows, because I first have to install it using the system restore. So the only computer access I have, is when it boots up.

    I have tried to contact Newegg...which is where I bought it, but no luck. All repairs and service is through the warranty company...cant get in touch with them either.

    Any advice is appreciated!

  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Jan 9, 2005
    Hi and welcome.
    When I recently bought a refurbished laptop here in the UK after you switched on, the Win 7 operating system would install.
    If the operating system is not installed - a system restore would not work as there is nothing to restore to.
    And this is why you are seeing "This can be caused by a missing Windows image".

    Contacting Newegg would seem to be your only option, unless others here can offer you a suggestion.
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