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<Windows root>\system32\hal.dll. Error

Discussion in 'Windows XP' started by Stphn, Jul 17, 2012.

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  1. Stphn

    Stphn Thread Starter

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    Hello, was just wondering if I could get some help. I'll try to be as brief as I can.

    1. For quite some time now I've had the system 32 error randomly pop up while on my computer.
    2. After trying many things to get rid of the message, I found a place where you could download a new system 32 and copy and paste it over your old one. Figuring it would work, I tried it. (Pretty sure here is where I messed up)
    3. Everything was fine for a week or two, then my computer wouldn't start up correctly yesterday.
    4. I ran several scans in safemode, it didn't work, did the same thing again.
    5. The 3rd time I tried to start my computer the error that I titled this thread appeared and now I can't start it in safemode anymore. I do still, however, have the option to go to F2 setup page and the F12 Boot Menu.

    I know I can reset it to the factory settings but before I do that I was wondering:

    1. Can I fix this without a CD? (this computer was a gift) and if getting a CD is the easiest option where can I get one locally and/or online? Also the name of the CD, pretty new to this. Pretty sure though it's something like SP3 restore CD.
    2. Can I get my computer back into safemode somehow?

    Thanks for taking the time to read this and reply, it means a lot.
    -Stephen
     
  2. Stphn

    Stphn Thread Starter

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    Bump
     
  3. stevecook

    stevecook

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  4. marbski

    marbski

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  5. Elvandil

    Elvandil

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    Does the machine boot up now? That error is usually due to a problem with the boot.ini file or the hard drive.

    Do you have a recovery partition on the drive instead of a CD/DVD? What make/model? Is there a sticker on the machine with a product key?
     
  6. Stphn

    Stphn Thread Starter

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    I got the CDs from the original owner. There were three CDs to choose from, but now it is currently running a self diagnosis after I clicked "can't boot OS" on the symptom tree. Hope I'm doing a good job so far, can't tell though since this scan is taking forever.
     
  7. Stphn

    Stphn Thread Starter

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    @Elvandil there's a sticker in the front that reads:

    Service tag: 33Q7R61
    Express Service Code: 6755777353
     
  8. Stphn

    Stphn Thread Starter

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    Update:

    1. Found the 3 CDs the comp came with, they did nothing for me.
    2. Later I was able to go into safemode with networking and download a new antivirus software, avast!. At this point I thought it was some form of MalWare Bot Norton was unaware of.
    2. Scanned the (****) out of my computer for what seemed like days, for a while it would say I had anywhere from 5 to 60 viruses, fix the problem, but then when I reset the computer it would just do the same thing again.
    3. Tried finding a driver-reinstalling-service online, and I found Driver Detective.
    4. When I tried to install Driver Detective, it said "the system administrator has set policies to prevent this installation."
    5. I log onto the Admin account and try to run it from there, when it then says "This Service cannot be started in Safe Mode"

    I feel like I'm running in circles to be quiet honest, any new suggestions?

    Also, thanks again to anyone who is reading this thread and trying to help me, it means a lot.
     
  9. Stphn

    Stphn Thread Starter

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    Also, for the 1st thing on my last post, when I tried to run setup for drivers and utilities CD, this message appeared:

    [​IMG]
     
  10. Stphn

    Stphn Thread Starter

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  11. DoubleHelix

    DoubleHelix Banned

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    How could the disks "do nothing"? You restore the computer back to factory defaults with them. Everything is wiped out.
     
  12. Stphn

    Stphn Thread Starter

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    Because when I try to reinstall the drivers using the CD, I get error 1607, which is an installshield problem. I find the software to use to fix the problem, and then it says:

    "the system administrator has set policies to prevent this installation"

    so I tried to fix this problem and none of the solutions I have found work for me.

    I've tried:

    Disabling Windows Installer
    Enabling User Control Over Installs

    any ideas what to do?
     
  13. Stphn

    Stphn Thread Starter

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  14. DoubleHelix

    DoubleHelix Banned

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    I'd guess there's something wrong with your restore disks. You shouldn't have problems running legitimate executables after doing a clean install.
     
  15. Stphn

    Stphn Thread Starter

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    I'm pretty sure it's just because I'm in safemode that the phrase:

    "the system administrator has set policies to prevent this installation"

    appears
     
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