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Windows Scan

Discussion in 'Virus & Other Malware Removal' started by annienet, Jan 26, 2011.

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  1. annienet

    annienet Thread Starter

    Joined:
    Dec 6, 2003
    Messages:
    4
    My son brought me his computer and it has a trojan. First I found system tools I was able to download Malware and got rid of that. Now it has Windows scan and I cannot get it off. It will not allow me to connect to the internet. I downloaded Stopzilla but it will not allow me to open it on the computer. Any other suggestions?
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    35,669
    Hiya

    Download the tools needed to a flash drive or other removable media, and transfer them to the infected computer.

    ***************************************************

    Download ComboFix from one of these locations:

    Link 1
    Link 2

    * IMPORTANT !!! As you download it rename it to username123.exe and save it to your Desktop


    --------------------------------------------------------------------

    With malware infections being as they are today, it's strongly recommended to have the Windows Recovery Console pre-installed on your machine before doing any malware removal.

    The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.


    Go to Microsoft's website => http://support.microsoft.com/kb/310994

    Scroll down to Step 1, and select the download that's appropriate for your Operating System. Download the file & save it as it's originally named.

    Note:If you have SP3, use the SP2 package.


    ---------------------------------------------------------------------

    Transfer all files you just downloaded, to the desktop of the infected computer.

    --------------------------------------------------------------------


    Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

    [​IMG]


    • Drag the setup package onto ComboFix.exe and drop it.

    • Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.


      [​IMG]


    • At the next prompt, click 'Yes' to run the full ComboFix scan.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

    Regards

    eddie
     
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