Windows shut down& hp puter

Can anyone please tell me why and how to fix my windows shutdown. Most of the time when when I hit shutdown it freezes up on the windows is shutting down page and just stays there so I have to turn it off at the power switch. I have a HP and Windows 98 Second Edition. I have download a suppose fix from Microsoft but it didn't work either. Now about the HP is there anyway I can find out what model and type of pentium III processor and motherboard I have without getting inside the thing I know intel has updates but don't know which ones to use.
Thanks alot
bigsis5151

 

Hi bigsis5151. Welcome to the wonderful world of Windows. This shutdown hang is very common and happens to everyone that uses Win98 in any flavor. The problem is, that different things, and there are many, could be causing your "hang" In my case, my computer will hang if I try and shut down right after getting off the internet. It seems that rnnapp, a little program that runs in the backround hangs my machine unless I wait about 5 minutes for it to shutdown after a dialup session. Are you shutting down right after getting off the Web? You can do a search on this site for shutdown problems which will lead you to a host of info on what,where, and maybe why your computer hangs. It's a known bug and MicroSoft's answer seems to be, get Windows XP!

You can find out what you have, such as processor and RAM by going to START/Accessories/System Tools/System Information. When that window opens, go to the little menus at the top and select TOOLS and look for DIRECTX Diagnostic Tool. When that opens, you should see your processor, RAM, and other user info. SOme of this info may or maynot be present when you first open System Information. Also, depending on your version of DIRECTX, your processor's speed may not be listed. (ex. 800mhz)

Also, you can RIGHT click My Computer, choose PROPERTIES. Look under the GENERAL Tab. This will show your RAM and may or maynot show your processor.

 

Bigsis5151
There is also this site that has been very helpful to many in the past you may want to look at.
http://www.aumha.org/a/shutdown.htm
Keep us posted to your progress.
Dave