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Windows Startup Error{log Inside} Help

Discussion in 'Windows XP' started by k_vocalist, Apr 19, 2004.

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  1. k_vocalist

    k_vocalist Thread Starter

    Joined:
    Nov 1, 2003
    Messages:
    306
    hey folks, i just got this lil problem the other day and i dont know what it can be, i installed some new software but thats it. this is the error i get: {the drive or network connection that the shortcut :palnetaware.ink: refers to is
    unavailable. make sure that the disk is property inserted or the network resource
    is available, and then try again}

    Logfile of HijackThis v1.97.3
    Scan saved at 5:15:58 PM, on 4/19/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\COMPAQ\ACLIENT\ACLIENT.exe
    C:\WINNT\Cpqdiag\Cpqdfwag.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Compaq\LCRMS\LCRMS.EXE
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINNT\System32\NMSSvc.exe
    C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\System32\tcpsvcs.exe
    C:\WINNT\system32\stisvc.exe
    C:\WINNT\SYSTEM32\ZoneLabs\vsmon.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\Program Files\PopUp Killer\PopUpKiller.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Winamp\Winampa.exe
    C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
    C:\Program Files\Elaborate Bytes\DVD Region Killer\RegKillTray.exe
    C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\bundle.exe
    C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINNT\system32\ctfmon.exe
    C:\Program Files\AIM95\aim.exe
    C:\WINNT\system32\ONFIGC.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\WinRAR\WinRAR.exe
    C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Rar$EX00.219\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freeserve.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
    O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINNT\bi.dll
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
    O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINNT\Downloaded Program Files\bridge.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [PopUpKiller] C:\Program Files\PopUp Killer\PopUpKiller.EXE
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [RegKillElbyCheck] "C:\Program Files\Elaborate Bytes\DVD Region Killer\ElbyCheck.exe" /L RegKill
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
    O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
    O4 - HKLM\..\Run: [RegKillTray] C:\Program Files\Elaborate Bytes\DVD Region Killer\RegKillTray.exe
    O4 - HKLM\..\Run: [SAHBundle] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\bundle.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
    O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINNT\Downloaded Program Files\bridge.dll",Load
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [ONFIGC] C:\WINNT\system32\ONFIGC.exe
    O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
    O4 - Startup: PalNetaware.lnk = C:\RECYCLER\NPROTECT\00029632.EXE
    O9 - Extra button: AIM (HKLM)
    O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} (brdg Class) - http://www2.flingstone.com/cab/2000XP/ClickYesToContinue/bridge-c2.cab
    O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {F5192746-22D6-41BD-9D2D-1E75D14FBD3C} (ddm_download.ddm_control) - http://download.rfwnad.com/cab/crack.CAB
    O16 - DPF: {F5820AD3-9B20-423E-B2AA-7AF2B4055746} (CRegistryDownload Class) - http://download.paltalk.com/download/0.x/regdload.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

    thanks alot for your help (y)
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,944
    First Name:
    James
    You have malware on the system:
    O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINNT\bi.dll
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
    O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINNT\Downloaded Program Files\bridge.dll
    O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} (brdg Class) - http://www2.flingstone.com/cab/2000...e/bridge-c2.cab
    O4 - Startup: PalNetaware.lnk = C:\RECYCLER\NPROTECT\00029632.EXE


    You will need to run Lavasoft Ad-Aware, Spybot S&D and CWShredder. They should be able to weed out the files.
     
  3. k_vocalist

    k_vocalist Thread Starter

    Joined:
    Nov 1, 2003
    Messages:
    306
    OK thanks alot i will do that asap, i also have a toolbar thats just appeared on my web address bar. ugh

    thanks
     
  4. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,944
    First Name:
    James
    Freeserve huh? I used to have that in UK.

    The BHO that I listed might take care of that problem. But I would suggest running those programs I listed. It should take care of that also.
     
  5. k_vocalist

    k_vocalist Thread Starter

    Joined:
    Nov 1, 2003
    Messages:
    306
    Logfile of HijackThis v1.97.3
    Scan saved at 5:15:58 PM, on 4/19/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\COMPAQ\ACLIENT\ACLIENT.exe
    C:\WINNT\Cpqdiag\Cpqdfwag.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Compaq\LCRMS\LCRMS.EXE
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINNT\System32\NMSSvc.exe
    C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\System32\tcpsvcs.exe
    C:\WINNT\system32\stisvc.exe
    C:\WINNT\SYSTEM32\ZoneLabs\vsmon.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\Program Files\PopUp Killer\PopUpKiller.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Winamp\Winampa.exe
    C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
    C:\Program Files\Elaborate Bytes\DVD Region Killer\RegKillTray.exe
    C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\bundle.exe
    C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINNT\system32\ctfmon.exe
    C:\Program Files\AIM95\aim.exe
    C:\WINNT\system32\ONFIGC.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\WinRAR\WinRAR.exe
    C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Rar$EX00.219\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freeserve.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
    O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINNT\bi.dll
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
    O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINNT\Downloaded Program Files\bridge.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [PopUpKiller] C:\Program Files\PopUp Killer\PopUpKiller.EXE
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [RegKillElbyCheck] "C:\Program Files\Elaborate Bytes\DVD Region Killer\ElbyCheck.exe" /L RegKill
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
    O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
    O4 - HKLM\..\Run: [RegKillTray] C:\Program Files\Elaborate Bytes\DVD Region Killer\RegKillTray.exe
    O4 - HKLM\..\Run: [SAHBundle] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\bundle.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
    O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINNT\Downloaded Program Files\bridge.dll",Load
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [ONFIGC] C:\WINNT\system32\ONFIGC.exe
    O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
    O4 - Startup: PalNetaware.lnk = C:\RECYCLER\NPROTECT\00029632.EXE
    O9 - Extra button: AIM (HKLM)
    O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} (brdg Class) - http://www2.flingstone.com/cab/2000XP/ClickYesToContinue/bridge-c2.cab
    O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {F5192746-22D6-41BD-9D2D-1E75D14FBD3C} (ddm_download.ddm_control) - http://download.rfwnad.com/cab/crack.CAB
    O16 - DPF: {F5820AD3-9B20-423E-B2AA-7AF2B4055746} (CRegistryDownload Class) - http://download.paltalk.com/download/0.x/regdload.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab


    Hey folks ok ive been gettin this error message all the time when i load up windows and i dont understand why its their but here is the message iam gettin when windows has loaded up: {the drive or network connection that the shortcut :palnetaware.ink: refers to is
    unavailable. make sure that the disk is property inserted or the network resource
    is available, and then try again}

    i have no clue whats this in aid of and ive done a adware scan and the shredder one and also spybot one and still its their when i load up, i might say their was like 3 files that spybot would not delete for some reason and it said if i delete them then it might cause other things to not work.

    thanx for anybodys help who helps (y)
     
  6. k_vocalist

    k_vocalist Thread Starter

    Joined:
    Nov 1, 2003
    Messages:
    306
    HELP MEEEEEEEEEE EXPERTS! lol
     
  7. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,944
    First Name:
    James
    O4 - Startup: PalNetaware.lnk = C:\RECYCLER\NPROTECT\00029632.EXE

    There's your problem.

    O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINNT\bi.dll
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
    O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} (brdg Class) - http://www2.flingstone.com/cab/2000...e/bridge-c2.cab
    O16 - DPF: {F5192746-22D6-41BD-9D2D-1E75D14FBD3C} (ddm_download.ddm_control) - http://download.rfwnad.com/cab/crack.CAB

    Also problems. Which files were you not allowed to delete?
     
  8. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,944
    First Name:
    James
    I just realised that you have already posted this. You need to stay with the original thread, that way people wanting to post would know what you have been doing.
     
  9. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    I've merged your two threads.

    These need to be fixed also:

    O4 - HKLM\..\Run: [SAHBundle] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\bundle.exe

    O4 - HKLM\..\Run: [ONFIGC] C:\WINNT\system32\ONFIGC.exe


    Run Hijack This again and put a check by those and the ones that Tidas pointed out. Close all windows except HijackThis and click "Fix checked"

    Restart to safe mode.

    How to start your computer in safe mode

    First in safe mode click on My Computer then click Tools > Folder Options. In Folder options click on the View tab. Under Files and Folders tick "Show hidden files and folders" then uncheck "Hide file extensions for known file types" and uncheck "Hide protected operating system files (recommended)". Now click "Like current folder" then "Apply" and "OK"

    Now find and delete:

    The C:\WINNT\system32\ONFIGC.exe file

    Also in safe mode navigate to the C:\Documents and Settings\Administrator\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Also empty the Norton Protected files from the Recycle Bin.
     
  10. k_vocalist

    k_vocalist Thread Starter

    Joined:
    Nov 1, 2003
    Messages:
    306
    hi folks thanx for the all the help, i will do what u suggest asap and tell u if everything is ok.

    thanx *smiles*
     
  11. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    (y)

    Keep us posted.
     
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