Windows System Repair Doesn't Work with My USB3 Drive!

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pegs

Peg
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I bought a nice Seagate Expansion 5TB Desktop External Hard Drive USB 3.0 a few months back. I have diligently made a couple of System Images which were copied this new drive (which I named Drive Q).

I now need to do a System Restore, using my System Repair Disk. The disk booted up just fine, but when it looked for my System Images, it wouldn't recognize the Drive! I've come to the conclusion that it's because the new External Drive is USB 3!

I have a perfectly good System Image that I now can't restore! I really need to restore it. :(

What can I do?!!

Peg

PS: Please explain anything overly technical very clearly. I'm not a computer whiz!

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, Intel64 Family 6 Model 26 Stepping 5
Processor Count: 8
RAM: 4086 Mb
Graphics Card: ATI Radeon HD 4300/4500 Series, 512 Mb
Hard Drives: B: 1533 GB (1163 GB Free); C: 320 GB (147 GB Free); F: 468 GB (59 GB Free); G: 462 GB (278 GB Free); H: 2794 GB (1244 GB Free); Q: 4657 GB (386 GB Free); R: 9 GB (8 GB Free);
Motherboard: DELL Inc., 0X501H
Antivirus: Malwarebytes
 

flavallee

Frank
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83,513
Motherboard: DELL Inc., 0X501H
What's the model name and model number of your Dell?
What's the exact 7-character service tag number on it?
Hard Drives: B: 1533 GB (1163 GB Free); C: 320 GB (147 GB Free); F: 468 GB (59 GB Free); G: 462 GB (278 GB Free); H: 2794 GB (1244 GB Free); Q: 4657 GB (386 GB Free); R: 9 GB (8 GB Free);
Can you clarify what the B: and C: and F: and G: and H: and Q: and R: drives are?
How many internal and external hard drives are connected to your Dell?
What are their capacities, and are any of them divided into multiple partitions?

I'm assuming the C: drive contains the Windows 7 operating system.
I'm assuming the Q: drive contains your system images.

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pegs

Peg
Thread Starter
Joined
Mar 21, 2006
Messages
36
What's the model name and model number of your Dell?
What's the exact 7-character service tag number on it?

Can you clarify what the B: and C: and F: and G: and H: and Q: and R: drives are?
How many internal and external hard drives are connected to your Dell?
What are their capacities, and are any of them divided into multiple partitions?

I'm assuming the C: drive contains the Windows 7 operating system.
I'm assuming the Q: drive contains your system images.

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Hi, flavallee! My computer is a Dell XPS9000. Service Tag 9WMMML1.

I have 2 internal Drives and 3 external drives. My B: Drive is a partition of my C: Drive (which is my operating drive). F: and G: are partitions of the secondary internal drive. H: and Q: are single-partition external Drives. (Q: is the one with my System Images -- WindowsImageBackups -- on it). I have two MUCH older System Images on H: -- and the System Repair Disk does recognize them. There's also on on G: Drive, which is recognized) They're over a year old, though. :( It never occurred to me that the Images I was making to Q: weren't going to be recognized! I've put several images on Q: in the last few months. I thought I was safe!

ALL my drives (other than C: and R ) simply contain data: pictures, videos, music, docs, etc.

C: 320GB (Operating System)
B: 1.5 TB
F: 468GB
G: 462GB
H: 3TB
Q: 5TB
R: (Recovery) 9GB (This Recovery Drive has long ago stopped containing anything useful. Recovery never recognizes it. But Windows won't let me get rid of it. It says "8.72GB free of 9.12GB".)

Peg
 

flavallee

Frank
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According to that service tag number, you has THIS Dell XPS 435T/9000 desktop.
According to its original configuration section, it shipped in January 2010 in the U.S.A. and came with Windows 7 Professional 64-bit.
It also came with a single 1 TB(931 GB) internal hard drive.
(Note: You should add and save this site in your browser's favorites/bookmarks list so you can quickly refer to it when needed.)

If I understand you and I'm guessing correctly:
C: and B: are 2 partitions of a 2 TB(1862 GB) internal hard drive which was later added and which Windows 7 Professional 64-bit was reinstalled in the smaller C: partition.
F: and G: are 2 partitions of the original 1 TB(931 GB) internal hard drive which came in that desktop.
H: is an unpartitioned 3 TB(2793 GB) external hard drive.
Q: is an unpartitioned 5 TB(4655 GB) external hard drive - which contains your system images.
If there's a 3rd external hard drive, your listed drive letters don't account for it.

I have no experience with external hard drives or system images or system repair discs, so I can't comment on their use.
If Windows 7 were to "crash and burn", I would do a clean reinstall and start out fresh.
https://forums.techguy.org/threads/steps-for-installing-updating-windows-7-sp1.1176121/

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pegs

Peg
Thread Starter
Joined
Mar 21, 2006
Messages
36
"I have no experience with external hard drives or system images or system repair discs, so I can't comment on their use."

Hmm. I think I'm a little confused, Frank. :sleep: Since my question didn't involve anything other than "external hard drives, "system images" and "system repair disks", why did you even respond?

Peg
 

flavallee

Frank
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Joined
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Messages
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To identify your computer and all of its hard drives and how everything is configured.
That makes it easier for others here to reply to you who are experienced in those areas.

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pegs

Peg
Thread Starter
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Mar 21, 2006
Messages
36
Well. I guess it didn't help. o_O Thanks for trying.
 

flavallee

Frank
Trusted Advisor
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Unfortunately, no one else replied who may have been able to help you. :oops:

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managed

Allan
Moderator
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15,368
Did you make the System Images, with the windows built in software or using a 3rd party program ?
 
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