Windows Update Error: 0x800700C1

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

kirksfam

Thread Starter
Joined
Apr 20, 2004
Messages
3
I have XP Pro. All of a sudden, I can't get Windows updates. Instead, I keep getting this error message: 0x800700C1

Can anyone help?

Thanx - kirksfam
 
Joined
Aug 1, 2003
Messages
51,988
Try resetting the default security provider for your machine. That error is related to an inability to check your license.

Start the computer. Press the F8 key during startup to start the computer in Safe mode.
Start Registry Editor (Regedt32.exe).
Delete the following keys in the Windows registry:
HKEY_USERS\.DEFAULT\Software\Microsoft\Cryptography\Providers
HKEY_USERS\S-1-5-20\Software\Microsoft\Cryptography\Providers

Quit Registry Editor.
Restart the computer.


Do you have a Dell? This can happen when Dell Assistant is installed.
 

kirksfam

Thread Starter
Joined
Apr 20, 2004
Messages
3
Tidus4Yuna, I have pasted the entire error message below. Elvandil, I will reset the security defaults right now.

I have a Gateway, with some sort of Gateway Assistant installed. I've had the computer for over 2 years and never experienced an update problem. :confused:

Thank you both for responding. I'll let you know what happens with my reset.

kirksfam

******************
Windows Update Error


Windows Update has encountered an error and cannot display the requested page.

Select from any of the following pages for information about Windows Update services, or send us your feedback.

Windows Update Home Page
About Windows Update
Support Information



You can also get online support if you are having problems with Windows Update.


Send error number to Microsoft (0x800700C1)
Note This sends error information but does not create a support incident; you may or may not receive a response.
 

kirksfam

Thread Starter
Joined
Apr 20, 2004
Messages
3
Hey -

I tried to reset the Default Security Provider, but ... the designated keys were not in the Windows registry. I rebooted in Safe Mode, opened the Registry Editor, and looked for:

HKEY_USERS\DEFAULT\Software\Microsoft\Cryptography\Providers

"Cryptography" wasn't there.


Then I looked for:

HKEY_USERS\S-1-5-20\Software\Microsoft\Cryptography\Providers

"S-1-5-20" wasn't there. ("S-1-5-18" was there, and the next one was "S-1-5-21")


I have been trying to repair the problem for a few weeks now. Maybe I previously deleted those keys during one of those tries.

Any more suggestions?

Thanks -
kirksfam
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top