1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

windows update error 8024402f

Discussion in 'Windows 7' started by jeffstang, Dec 20, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. jeffstang

    jeffstang Thread Starter

    Joined:
    Jun 17, 2005
    Messages:
    54
    installed windows 7 home prem and i cannot get windows updates. the clock settings are correct and i have the firewall in my router turned off as well as the windows firewall. the error message is 8024402f.
     
  2. Ccucu

    Ccucu

    Joined:
    Dec 21, 2010
    Messages:
    41
    This issue can be caused by the following factors:

    1. The Windows Update service has been stopped.
    2. Corrupted Windows Update Temporary folder.

    In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again on the Windows Update website.

    NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

    Step 1: Verify the relevant Windows Update services
    =======================================
    1. Click the Start Button, in Start Search box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    2. Double click the service "Windows Update".
    3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.
    4. Please repeat the above steps with the "Background Intelligent Transfer Service" service.

    You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

    Step 2: Rename the Windows Update Softwaredistribution folder
    ================================================
    This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

    1. Close all the open windows.
    2. Click the Start Button, click "All programs", and click "Accessories".
    3. Right-click "Command Prompt", and click "Run as administrator".
    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder.

    5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.
    6. In the opened folder, look for the folder named "SoftwareDistribution".
    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.
    8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.
     
  3. jeffstang

    jeffstang Thread Starter

    Joined:
    Jun 17, 2005
    Messages:
    54
    sorry for the delayed responce. i tried both methods step by step with no success. i keep getting the exact same error code.
     
  4. Ccucu

    Ccucu

    Joined:
    Dec 21, 2010
    Messages:
    41
    there is a slight chance malware could have messed your system.

    try this tool: http://onecare.live.com/site/en-gb/default.htm

    Scan and fix errors if there are some.
    If the update is still not working Open Command Prompt as administrator and type in sfc /scannow.

    During this operation make sure you have your Windows CD/DVD in the drive.
    If it gives error you will get a .log file. Please attach that file here.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/969709

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice