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Windows update failing to install

Discussion in 'Windows 7' started by bigwag, Dec 7, 2013.

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  1. bigwag

    bigwag Thread Starter

    Joined:
    Oct 19, 2007
    Messages:
    33
    Windows update KB2862152 has been trying to install for a month. Seems to update, PC restarts, fails to complete, reverts back. Not sure if we can just skip a security update?

    Hijack Log
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 8:37:47 AM, on 12/7/2013
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16520)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
    C:\Program Files (x86)\Toshiba\ConfigFree\NDSTray.exe
    C:\Program Files (x86)\Toshiba\ConfigFree\CFSwMgr.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\IPS\IPSBHO.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
    O2 - BHO: Playtopus Games - {8EBA1B69-99D8-4135-BD43-729BA79D5CC4} - C:\Users\Courtney\AppData\Local\Playtopus\Playtopus.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coIEPlg.dll
    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O15 - Trusted Zone: *.clonewarsadventures.com
    O15 - Trusted Zone: *.freerealms.com
    O15 - Trusted Zone: *.soe.com
    O15 - Trusted Zone: *.sony.com
    O16 - DPF: Garmin Communicator Plug-In - https://static.garmincdn.com/gcp/ie/4.0.4.0/GarminAxControl_32.CAB
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: Adobe Active File Monitor V12 (AdobeActiveFileMonitor12.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsFileAgent.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
    O23 - Service: ConfigFree Gadget Service - TOSHIBA CORPORATION - C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe
    O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SmartFaceVWatchSrv - Toshiba - C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatchSrv.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
    O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files (x86)\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
    O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\Windows\system32\TODDSrv.exe (file missing)
    O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
    O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
    O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: Windows Presentation Foundation Font Cache 4.0.0.0 (WPFFontCache_v0400) - Unknown owner - C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe (file missing)

    --
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,997
    First Name:
    Terry
    Have you tried it without Norton? I would try with Norton disabled, and if that doesn't work I'd uninstall Norton long enough to try the update.
     
  3. bigwag

    bigwag Thread Starter

    Joined:
    Oct 19, 2007
    Messages:
    33
    Tried with Norton disabled, then with Norton uninstalled. There were 10 updates yesterday, was able to get 4 of them to install, however, 6 of them failed. Reinstalled Norton and have turned off auto updates, but would like to figure this out.
     
  4. bigwag

    bigwag Thread Starter

    Joined:
    Oct 19, 2007
    Messages:
    33
    Hijack this as of today

    ogfile of Trend Micro HijackThis v2.0.4
    Scan saved at 8:37:47 AM, on 12/7/2013
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16520)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
    C:\Program Files (x86)\Toshiba\ConfigFree\NDSTray.exe
    C:\Program Files (x86)\Toshiba\ConfigFree\CFSwMgr.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\IPS\IPSBHO.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
    O2 - BHO: Playtopus Games - {8EBA1B69-99D8-4135-BD43-729BA79D5CC4} - C:\Users\Courtney\AppData\Local\Playtopus\Playtopus.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coIEPlg.dll
    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_06\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O15 - Trusted Zone: *.clonewarsadventures.com
    O15 - Trusted Zone: *.freerealms.com
    O15 - Trusted Zone: *.soe.com
    O15 - Trusted Zone: *.sony.com
    O16 - DPF: Garmin Communicator Plug-In - https://static.garmincdn.com/gcp/ie/4.0.4.0/GarminAxControl_32.CAB
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: Adobe Active File Monitor V12 (AdobeActiveFileMonitor12.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsFileAgent.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
    O23 - Service: ConfigFree Gadget Service - TOSHIBA CORPORATION - C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe
    O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SmartFaceVWatchSrv - Toshiba - C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatchSrv.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
    O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files (x86)\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
    O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\Windows\system32\TODDSrv.exe (file missing)
    O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
    O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
    O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: Windows Presentation Foundation Font Cache 4.0.0.0 (WPFFontCache_v0400) - Unknown owner - C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe (file missing)

    --
    End of file - 9290 bytes
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,499
    First Name:
    Frank
    HiJackThis hasn't been updated in years, so it doesn't work properly nor 100% accurately with Windows 64-bit.

    It'll give us a general idea though of what's currently installed in that computer, so do the following.

    ---------------------------------------------------------

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the ENTIRE file here.

    -------------------------------------------------------
     
  6. bigwag

    bigwag Thread Starter

    Joined:
    Oct 19, 2007
    Messages:
    33
    Requested list

    Update for Microsoft Office 2007 (KB2508958)
    2007 Microsoft Office system
    Adobe AIR
    Adobe AIR
    Adobe Community Help
    Adobe Community Help
    Adobe Flash Player 11 ActiveX
    Adobe Photoshop Elements 12
    Adobe Photoshop.com Inspiration Browser
    Adobe Photoshop.com Inspiration Browser
    Adobe Premiere Elements 7.0
    Adobe Premiere Elements 7.0
    Adobe Premiere Elements 7.0 Templates
    Adobe Premiere Elements 7.0 Templates
    Adobe Reader X (10.1.0)
    Adobe Shockwave Player 11.5
    Amazon MP3 Downloader 1.0.3
    Apple Application Support
    Apple Software Update
    ATI Catalyst Registration
    Camera Assistant Software for Toshiba
    Catalyst Control Center - Branding
    CD/DVD Drive Acoustic Silencer
    CyberLink PowerCinema for TOSHIBA
    CyberLink PowerCinema for TOSHIBA
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Disney Toontown Online
    DivX User Guide
    DVD MovieFactory for TOSHIBA
    FlipShare
    Garmin City Navigator North America NT 2010.10 Update
    Garmin Communicator Plugin
    Garmin USB Drivers
    GEAR driver installer for x86 and x64
    Google Chrome
    Google Update Helper
    Harmony Browser Plug-in
    HiJackThis
    Java(TM) 6 Update 6
    Logitech Harmony Remote Software 7
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Click-to-Run 2010
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office File Validation Add-In
    Microsoft Office Home and Student 2010
    Microsoft Office Home and Student 2010 - English
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Professional Hybrid 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing (English) 2010
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Single Image 2010
    Microsoft Office Suite Activation Assistant
    Microsoft Office Word MUI (English) 2007
    Microsoft Office Word MUI (English) 2010
    Microsoft Office XP Media Content
    Microsoft Office XP Professional
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    MSXML 4.0 SP2 (KB941833)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Norton 360
    Norton Security Scan
    Pirate101
    PSE12 STI Installer
    QuickTime
    Realtek 8169 8168 8101E 8102E Ethernet Driver
    Realtek HDMI Audio Driver for ATI
    Realtek High Definition Audio Driver
    Remote Control USB Driver
    RICOH R5C83x/84x Flash Media Controller Driver Ver.3.54.02
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
    Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2827329) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office Outlook 2007 (KB2825644) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition
    Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Skype¬ô 5.10
    SmartSound Quicktracks for Premiere Elements
    SmartSound Quicktracks for Premiere Elements
    The Lord of the Rings FREE Trial
    Toshiba Assist
    TOSHIBA ConfigFree
    TOSHIBA Desktop Links
    TOSHIBA DVD PLAYER
    TOSHIBA Extended Tiles for Windows Mobility Center
    TOSHIBA Face Recognition
    TOSHIBA Hardware Setup
    TOSHIBA PowerCinema Helper
    Toshiba Registration
    TOSHIBA Service Station
    TOSHIBA Speech System Applications
    TOSHIBA Speech System SR Engine(U.S.) Version1.0
    TOSHIBA Speech System TTS Engine(U.S.) Version1.0
    TOSHIBA Supervisor Password
    TOSHIBA Value Added Package
    Typing Instructor for Kids
    Uninstall Helper
    Uninstall Helper
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
    Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
    Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
    Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
    Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
    VC80CRTRedist - 8.0.50727.6195
    WildTangent Games
    Windows 7 Upgrade Advisor
    Windows Media Encoder 9 Series
    Windows Media Encoder 9 Series
    Wizard101
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,499
    First Name:
    Frank
    Adobe Reader X (10.1.0) is outdated and needs to be updated to Adobe Reader XI (11.0.05).

    Adobe Shockwave Player 11.5 is outdated and needs to be updated to Adobe Shockwave Player 12.0.7.148.

    Java(TM) 6 Update 6 is outdated and needs to be uninstalled and then replaced with Java Runtime Environment 1.7.0.45 (Java 7 Update 45).
    (Note: Click the "Download latest version" link)

    Skype 5.10 is outdated and needs to be updated to Skype 6.11.
    If you no longer need or use it, uninstall it instead.

    --------------------------------------------------------------

    Other than Norton 360, what other security-related programs are you using in your computer to combat various threats?

    --------------------------------------------------------------
     
  8. bigwag

    bigwag Thread Starter

    Joined:
    Oct 19, 2007
    Messages:
    33
    Updated all, tried again, one succesful update. However, 5 failed. No other security software.
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,499
    First Name:
    Frank
    Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.

    Click the "Report" button.

    When the log appears, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    -------------------------------------------------------------------
     
  10. bigwag

    bigwag Thread Starter

    Joined:
    Oct 19, 2007
    Messages:
    33
    # AdwCleaner v3.015 - Report created 16/12/2013 at 20:56:17
    # Updated 10/12/2013 by Xplode
    # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
    # Username : Owner - CAROL
    # Running from : C:\Users\Owner\Desktop\AdwCleaner.exe
    # Option : Scan

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    Folder Found C:\Program Files (x86)\w3i
    Folder Found C:\ProgramData\apn
    Folder Found C:\ProgramData\w3i

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A1E28287-1A31-4B0F-8D05-AA8C465D3C5A}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Found : HKCU\Software\wecarereminder
    Key Found : [x64] HKCU\Software\wecarereminder
    Key Found : HKLM\SOFTWARE\Classes\AppID\{72D89EBF-0C5D-4190-91FD-398E45F1D007}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
    Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
    Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
    Key Found : HKLM\Software\InstallIQ
    Key Found : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASAPI32
    Key Found : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASMANCS
    Key Found : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
    Key Found : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

    ***** [ Browsers ] *****

    -\\ Internet Explorer v9.0.8112.16526


    *************************

    AdwCleaner[R0].txt - [2292 octets] - [16/12/2013 20:56:17]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [2352 octets] ##########
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,499
    First Name:
    Frank
    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.

    Click the "Clean" button, then click "OK".

    Allow the cleaning process to finish.

    When it's finished, click "OK" in each window that appears.

    The computer will restart.

    When the log appears during restart, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    --------------------------------------------------------------------

    Download and save and then install the free version of

    Malwarebytes Anti-Malware 1.75.0.1300

    SUPERAntiSpyware 5.7.0.1012

    Make sure to update their definition files during the install process.

    Make sure to uncheck and decline to install any extras, such as toolbars and homepages, they may offer.

    Make sure to uncheck and decline to use the "Pro" or "Trial" version, if it's offered.

    After they're installed and updated, restart the computer.

    DON'T do anything else with them yet.

    --------------------------------------------------------------------
     
  12. bigwag

    bigwag Thread Starter

    Joined:
    Oct 19, 2007
    Messages:
    33
    All that stuff done, cleaned, scanned, installed both programs.

    # AdwCleaner v3.015 - Report created 18/12/2013 at 21:16:14
    # Updated 10/12/2013 by Xplode
    # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
    # Username : Owner - CAROL
    # Running from : C:\Users\Owner\Desktop\AdwCleaner.exe
    # Option : Clean

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    Folder Deleted : C:\ProgramData\apn
    Folder Deleted : C:\ProgramData\w3i
    Folder Deleted : C:\Program Files (x86)\w3i

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
    Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{72D89EBF-0C5D-4190-91FD-398E45F1D007}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A1E28287-1A31-4B0F-8D05-AA8C465D3C5A}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Deleted : HKCU\Software\wecarereminder
    Key Deleted : HKLM\Software\InstallIQ

    ***** [ Browsers ] *****

    -\\ Internet Explorer v9.0.8112.16526


    *************************

    AdwCleaner[R0].txt - [2436 octets] - [16/12/2013 20:56:17]
    AdwCleaner[R1].txt - [2496 octets] - [18/12/2013 21:14:22]
    AdwCleaner[S0].txt - [2421 octets] - [18/12/2013 21:16:14]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2481 octets] ##########
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,499
    First Name:
    Frank
    Start Malwarebytes Anti-Malware.

    Click "Updates(tab) - Check for Updates".

    When the definition files have updated, click "OK".

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections or problems are found during the scan, the number of them will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that EVERYTHING is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    ---------------------------------------------------------------------

    Start SUPERAntiSpyware.

    Click "Check for Updates".

    When the definition files have updated, click "Close".

    Select the "Quick Scan" option, then click "Scan your Computer".

    If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

    When the scan is finished and the scan summary window appears, click "Continue".

    Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

    Click "OK - Finish".

    If you're prompted to restart to finish the removal process, do so.

    Start SUPERAntiSpyware again.

    Click "System Tools & Program Settings".

    Click "Scan Logs".

    Highlight the scan log entry, then click "View Selected Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    ----------------------------------------------------------------------
     
  14. bigwag

    bigwag Thread Starter

    Joined:
    Oct 19, 2007
    Messages:
    33
    Done and Done

    Malwarebytes Anti-Malware 1.75.0.1300
    www.malwarebytes.org

    Database version: v2013.12.19.02

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Owner :: CAROL [administrator]

    12/19/2013 8:46:30 PM
    mbam-log-2013-12-19 (20-46-30).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 242861
    Time elapsed: 11 minute(s), 46 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 6
    HKCR\CLSID\{8EBA1B69-99D8-4135-BD43-729BA79D5CC4} (PUP.PlayTopus) -> Quarantined and deleted successfully.
    HKCR\Playtopus.Module.1 (PUP.PlayTopus) -> Quarantined and deleted successfully.
    HKCR\Playtopus.Module (PUP.PlayTopus) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8EBA1B69-99D8-4135-BD43-729BA79D5CC4} (PUP.PlayTopus) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{8EBA1B69-99D8-4135-BD43-729BA79D5CC4} (PUP.PlayTopus) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{8EBA1B69-99D8-4135-BD43-729BA79D5CC4} (PUP.PlayTopus) -> Quarantined and deleted successfully.

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 1
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 4
    C:\Users\Courtney\AppData\Local\Playtopus\Playtopus.dll (PUP.PlayTopus) -> Quarantined and deleted successfully.
    C:\$RECYCLE.BIN\S-1-5-21-287692839-2853810471-3410006123-1000\$R2714UL.exe (PUP.Dealio.TB) -> Quarantined and deleted successfully.
    C:\$RECYCLE.BIN\S-1-5-21-287692839-2853810471-3410006123-1000\$RIW8SIF.exe (PUP.Dealio.TB) -> Quarantined and deleted successfully.
    C:\$RECYCLE.BIN\S-1-5-21-287692839-2853810471-3410006123-1000\$RQ5NMGB.exe (Trojan.Dorkbot.ED) -> Quarantined and deleted successfully.

    (end)


    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 12/19/2013 at 09:12 PM

    Application Version : 5.7.1014

    Core Rules Database Version : 10935
    Trace Rules Database Version: 8747

    Scan type : Quick Scan
    Total Scan Time : 00:07:09

    Operating System Information
    Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
    UAC On - Limited User

    Memory items scanned : 550
    Memory threats detected : 0
    Registry items scanned : 60772
    Registry threats detected : 0
    File items scanned : 10533
    File threats detected : 110

    Adware.Tracking Cookie
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\NLFMEEAN.txt [ /advertising.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\XZ0Q1ZC6.txt [ /imrworldwide.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\RKYC9BYQ.txt [ /revsci.net ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\D14KO9QG.txt [ /doubleclick.net ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\PIPUXTCP.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\1EHCK917.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\FVNG04PI.txt [ Cookie:[email protected]/cgi-bin ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\Z2DEO6XN.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\C1CV0SQD.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\3L632T5W.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\TTIES34Z.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\DTUPTVBE.txt [ Cookie:[email protected]/ctrack/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\Z19IOAF0.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\Y9KQQT0O.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\RO69JFPJ.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\4CM4U5VU.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\4HUXKOUI.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\P40W9XVQ.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\894BFG7N.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\4CMQFN7C.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\23EBJVY1.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\U10LRYHA.txt [ Cookie:[email protected]/pagead/conversion/1049876047/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\DWSFF0XF.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\GQH7G457.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\UMRBGAIJ.txt [ Cookie:[email protected]/pagead/conversion/987434488/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\EZ7O1B9R.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\XRY726PP.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\NVTHS0SZ.txt [ Cookie:[email protected]/pagead/conversion/1044592316/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\NW6BQCRW.txt [ Cookie:[email protected]/pagead/conversion/1029571030/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\0F9L50DT.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\9OE4KK5U.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\CFMILVDG.txt [ Cookie:[email protected]/click/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\RKXEVFNA.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\RIHAZZCI.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\PPGNIS6L.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\40TIQC27.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\G2RZF8GC.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\74U6BPQ8.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZS5G1WFU.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\QEGO91ZF.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\TSCGUFEF.txt [ Cookie:[email protected]/pagead/conversion/991836985/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\X7ZM0QMB.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\I3B42CD1.txt [ Cookie:[email protected]/pagead/conversion/1030492610/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\JW135NOQ.txt [ Cookie:[email protected]/cgi-bin ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\EAHMZ20C.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\OSNW5XZ9.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\VSGNLT7B.txt [ Cookie:[email protected]/pagead/conversion/1024138154/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\IKK1OX05.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\IZKU0RGV.txt [ Cookie:[email protected]/pagead/conversion/1015458606/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\5MLR3DW2.txt [ Cookie:[email protected]/pagead/conversion/984961441/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\38PJ1VU3.txt [ Cookie:[email protected]/pagead/conversion/1001742232/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\OV26JQM3.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\5X1WZ2NT.txt [ Cookie:[email protected]/pagead/conversion/1065886207/ ]
    C:\USERS\COURTNEY\AppData\Roaming\Microsoft\Windows\Cookies\Low\FIA9Y7CO.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\Cookies\PIPUXTCP.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\Cookies\1EHCK917.txt [ Cookie:[email protected]/ ]
    C:\USERS\COURTNEY\Cookies\FVNG04PI.txt [ Cookie:[email protected]/cgi-bin ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\K103Z66H.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\HKK1RDR8.txt [ Cookie:eek:[email protected]/a/iframe/ad/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\MU0ZL83M.txt [ Cookie:eek:[email protected]/amsweb/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\6JCWE82V.txt [ Cookie:eek:[email protected]/pagead/conversion/987190759/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\O53QBVIM.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\SYWQKGYL.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\BOD8PXXV.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\RC1OI03A.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\H15EZSBY.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\YZGQD5WA.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\3150MWX2.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\B6NRXP8S.txt [ Cookie:eek:[email protected]/pagead/conversion/1028303284/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\U0AH20C0.txt [ Cookie:eek:[email protected]/pagead/conversion/1072682837/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\UR9VFLY0.txt [ Cookie:eek:[email protected]/ads-clicktrack/click/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\6ZJZD4CQ.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\IOOWWGN3.txt [ Cookie:eek:[email protected]/pagead/conversion/1066849854/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\FWXHXL4W.txt [ Cookie:eek:[email protected]/pagead/conversion/1067970533/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\JWLMVWBK.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\GDO2LI9M.txt [ Cookie:eek:[email protected]/accounts ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\Y8YG06WS.txt [ Cookie:eek:[email protected]/pagead/conversion/1027294807/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\6IN6Z6UV.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\DKHZMQKO.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\0DTTPNGF.txt [ Cookie:eek:[email protected]/amsweb/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\J4IPNXBF.txt [ Cookie:eek:[email protected]/pagead/conversion/1044441235/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\9SBHE6EQ.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\2ED8RSXJ.txt [ Cookie:eek:[email protected]/pagead/conversion/1013466555/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\RT3C1HN9.txt [ Cookie:eek:[email protected]/en-us/feedback/forum/fdbk_commsite-suggest/replies-to-original-question/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\IS1Q7R8L.txt [ Cookie:eek:[email protected]/pagead/conversion/1068868244/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\OLG4DHXC.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\Y29TSUCC.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\1T6JXLC0.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\WE9FW3YW.txt [ Cookie:eek:[email protected]/pagead/conversion/1071871169/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\PDGO1KAF.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\J2HJDK2S.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\KBVAIYKK.txt [ Cookie:eek:[email protected]/accounts/recovery/ ]
    C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\53HAZR9S.txt [ Cookie:eek:[email protected]/pagead/conversion/1072699589/ ]
    C:\USERS\OWNER\Cookies\NLFMEEAN.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\Cookies\XZ0Q1ZC6.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\Cookies\RKYC9BYQ.txt [ Cookie:eek:[email protected]/ ]
    C:\USERS\OWNER\Cookies\D14KO9QG.txt [ Cookie:eek:[email protected]/ ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\5A0YBK25.txt [ /www.googleadservices.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\5SN8KVUK.txt [ /imrworldwide.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\BU9AWC82.txt [ /ads.nj.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\4VOR34UG.txt [ /ads.yahoo.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\I89MQZAU.txt [ /accounts.youtube.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\3MDLVIGB.txt [ /ads.webkinz.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\AKEUJTAU.txt [ /ads.intergi.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\1FH5XNPB.txt [ /ads.cartoonnetwork.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\IZATJMX6.txt [ /www.googleadservices.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\TBO9K154.txt [ /business.capemaycountychamber.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\EL68QY8I.txt [ /interclick.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\D40E6TFF.txt [ /adinterax.com ]
    C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\Low\Z0JBVG01.txt [ /www.googleadservices.com ]
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,499
    First Name:
    Frank
    Are you still having the update issue with KB2862152?

    If you google KB2862152 you will see that others had a problem with getting that update to install.

    -----------------------------------------------------------
     
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