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Windows Update Failing

Discussion in 'Windows 7' started by backplane, Dec 11, 2014.

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  1. backplane

    backplane Thread Starter

    Joined:
    Aug 22, 2006
    Messages:
    5
    When I try to start windows update it runs for a few seconds and then a box pops up with the following.

    Restart your computer to install important updates.
    Windows can’t update important files and services while the system is using them. Save any open files and restart you computer and then try to check for new updates.

    I have restarted my computer many times but the same pop up comes up when I try to download updates.

    I have downloaded and run the following Microsoft troubleshooting files to no avail.

    MicrosoftFixit50123 and WindowsUpdateDiagnostic

    Any thoughts on a way forward please?
     
  2. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    74,496
    No guarantee on this, but I'd try a shut down (instead of restart). Has worked for me, but I have no idea why.
     
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