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Solved Windows Update failing

Discussion in 'Windows 7' started by DebbyR, Sep 16, 2018.

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  1. DebbyR

    DebbyR Thread Starter

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    Windows Update not working on two of my computers. It tries, but I don't get the window to grant permissions. What could be causing this? Any ideas?
    Thank you,
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Post a screen shot of this error message?
     
  3. DebbyR

    DebbyR Thread Starter

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  4. DaveA

    DaveA Trusted Advisor Spam Fighter

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  5. flavallee

    flavallee Trusted Advisor

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    Click the Review important updates link so you can see the names of those 4 updates and what their KB numbers are.
    Submit an image so we can see for ourselves what they are.

    ---------------------------------------------------------------
     
  6. DebbyR

    DebbyR Thread Starter

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    upload_2018-9-16_19-51-37.png
     

    Attached Files:

  7. DebbyR

    DebbyR Thread Starter

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    Well, I went to windows help & it just told me to do everything I've already tried. I did download them from Microsoft & was able to get one to install, but the rest did not self-install.
    I also had an update come through this morning that worked... these just seem stuck.
     
  8. flavallee

    flavallee Trusted Advisor

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    It looks like the September 2018 security quality updates
    KB4457144
    KB4457918

    have not installed.

    Try selecting and installing them one at a time.

    ---------------------------------------------------------------
     
  9. DebbyR

    DebbyR Thread Starter

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    That does not work.
    Thanks
     
  10. dmccoy

    dmccoy

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    Try the following steps. Let me know if any questions.

    Step 1:
    Click on Start menu
    Type in cmd
    Right click on cmd in list and select run as administrator
    Type or copy and paste each of the following commands
    1. Sc Stop wuauserv (hit enter)
    2. Rd /s /q %systemroot%\SoftwareDistribution (hit enter)

    Step 2:
    Download and Run the SURT tool
    https://www.microsoft.com/en-us/download/details.aspx?id=20858

    If any errors Stop and Upload the Windows\Logs\CBS\CheckSUR.log

    Step 3:
    1. Disconnect any none essential peripherals such as flash drives, external hard drives, extra monitors, card readers, etc

    Step 4:
    Perform a clean boot

    Step 5:
    Try updating again and let me know if successful
     
  11. DebbyR

    DebbyR Thread Starter

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    Oh my, those instructions sound scary for me to try. I think if it comes to that, a real technician should be employed.

    It is the same problem on both of my PC's.

    I was able to get a few other updates in the last couple days.

    So strange that these are stuck.
     
  12. dmccoy

    dmccoy

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    I am not sure what you mean by the other computer. I am only looking at this post. The instructions may look scary but I am here to walk you through them a step at a time. However, it is your choice if you prefer to take to a technician.

    Lets start with step 1. Let me know if you have questions or when you have access to the command line.
    Click on Start menu
    Type in cmd
    Right click on cmd in list and select run as administrator

    See the following link for more details on how to access command line:
    https://www.dell.com/support/articl...is-and-how-to-use-it-on-a-dell-system?lang=en

    Let me know if any questions or if you need more help.
     
  13. DebbyR

    DebbyR Thread Starter

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    Both my laptop and my PC have the same update issues with the same exact updates from September failing.
     
  14. plodr

    plodr

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  15. dmccoy

    dmccoy

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    Okay, it is best to work on one laptop at a time even though they both have the same issue.

    You can try the suggestion by Plodr and if that does not help continue with Step 1 above if you are comfortable and I will help you proceed.
     
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