Solved Windows Update failing

[DebbyR]

Windows Update not working on two of my computers. It tries, but I don't get the window to grant permissions. What could be causing this? Any ideas?
Thank you,

 

[DaveA]

Post a screen shot of this error message?

 

[DebbyR]

 

[DaveA]

What info do you get when you click the link near the bottom about getting help?

Also have read at https://answers.microsoft.com/en-us...8020002b/4604c14e-5d7b-e011-9b4b-68b599b31bf5

 

[flavallee]

Click the Review important updates link so you can see the names of those 4 updates and what their KB numbers are.
Submit an image so we can see for ourselves what they are.

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[DebbyR]

 

[DebbyR]

Well, I went to windows help & it just told me to do everything I've already tried. I did download them from Microsoft & was able to get one to install, but the rest did not self-install.
I also had an update come through this morning that worked... these just seem stuck.

 

[flavallee]

It looks like the September 2018 security quality updates
KB4457144
KB4457918
have not installed.

Try selecting and installing them one at a time.

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[DebbyR]

That does not work.
Thanks

 

[dmccoy]

Try the following steps. Let me know if any questions.

Step 1:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator
Type or copy and paste each of the following commands
1. Sc Stop wuauserv (hit enter)
2. Rd /s /q %systemroot%\SoftwareDistribution (hit enter)

Step 2:
Download and Run the SURT tool
https://www.microsoft.com/en-us/download/details.aspx?id=20858

If any errors Stop and Upload the Windows\Logs\CBS\CheckSUR.log

Step 3:
1. Disconnect any none essential peripherals such as flash drives, external hard drives, extra monitors, card readers, etc

Step 4:
Perform a clean boot

Step 5:
Try updating again and let me know if successful

 

[DebbyR]

Oh my, those instructions sound scary for me to try. I think if it comes to that, a real technician should be employed.

It is the same problem on both of my PC's.

I was able to get a few other updates in the last couple days.

So strange that these are stuck.

 

[dmccoy]

I am not sure what you mean by the other computer. I am only looking at this post. The instructions may look scary but I am here to walk you through them a step at a time. However, it is your choice if you prefer to take to a technician.

Lets start with step 1. Let me know if you have questions or when you have access to the command line.
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator

See the following link for more details on how to access command line:
https://www.dell.com/support/articl...is-and-how-to-use-it-on-a-dell-system?lang=en

Let me know if any questions or if you need more help.

 

[DebbyR]

Both my laptop and my PC have the same update issues with the same exact updates from September failing.

 

[plodr]

I'm reading if September's updates fail to install, you need to install the latest version of 3177467
One Source: https://support.microsoft.com/en-us/help/4457144/windows-7-update-kb4457144

Here's the download
https://www.microsoft.com/en-us/download/details.aspx?id=53863

and here are the known issues
https://support.microsoft.com/en-us...r-windows-7-sp1-and-windows-server-2008-r2-sp

 

[dmccoy]

Both my laptop and my PC have the same update issues with the same exact updates from September failing.

Okay, it is best to work on one laptop at a time even though they both have the same issue.

You can try the suggestion by Plodr and if that does not help continue with Step 1 above if you are comfortable and I will help you proceed.