Solved Windows Update is NOT updating, fails every time

linsjean

Thread Starter
Joined
Sep 6, 2006
Messages
398
I pay Hp Smart friend to help me with my techy issues. I feel they are at fault for being so cursor happy when they remote in.

Windows update is showoing a huge cumulative update that fails every time. Tried it 5 times. Now my HP Support Assistant is not working because it says I need to update Windows to latest version.

I will try to attach the error messages here.

Smart Friend wants to reinstall a brand new operating system. This would be the THIRD time!
They downloaded Hp_Recovery to my H drive (just reading my notes).
Microsoft is only online now.
I do have a warranty on this Hp Envy 360 convertable laptop until Dec of this year, but if it's not a hardware problem, they would only advise me to bring it back to factory reset., which is a PAIN. Even then, would Windows Update work? I see another person's name as USERS instead of my name in certain places, so as soon as I sign into Microsoft again, maybe that Justin name will show up again. I thought I disabled OneDrive, because I see his name everywhere on that drive.

OMG, I thought it would be a good idea to download Microsoft creation Tool to my Flash Drive, and it erased everything on there and replaced it with a copy of windows 10, I guess. I had impotant documents on there. It is now named ESD-USB. It used to be recognized as Lezar (for my flash drive). I am getting deeper into trouble here.

I am exhausted!
 

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Last edited:

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,855
Your first image shows Windows 10 wanting to update to Version 20H2, so I'm guessing it's running Version 2004 or older.
Type winver in the search box, then press the Enter key.
A small window will appear.
What's the "Version" and "OS Build" numbers listed there?

If you used the Media Creation Tool to create Windows 10 install media in your USB flash drive, you can kiss your personal data good-bye.
The process formats the USB flash drive and removes anything that was in it.

I'm not a fan of remote assistance because of security and other issues, so I won't comment on it.
What you really need is a trusted and knowledgeable family member or friend who can do a clean install of Windows 10 in your laptop and then set it up to your personal taste.
Good luck.

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linsjean

Thread Starter
Joined
Sep 6, 2006
Messages
398
Your first image shows Windows 10 wanting to update to Version 20H2, so I'm guessing it's running Version 2004 or older.
Type winver in the search box, then press the Enter key.
A small window will appear.
What's the "Version" and "OS Build" numbers listed there?

If you used the Media Creation Tool to create Windows 10 install media in your USB flash drive, you can kiss your personal data good-bye.
The process formats the USB flash drive and removes anything that was in it.

I'm not a fan of remote assistance because of security and other issues, so I won't comment on it.
What you really need is a trusted and knowledgeable family member or friend who can do a clean install of Windows 10 in your laptop and then set it up to your personal taste.
Good luck.

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I typed in winver and so see attached. also check at the bottom: It says Justin. My name is Linda and I should be the administrator the user of this PC and my Microsoft account!
 

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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,855
According to your image in post #3, your computer is running Windows 10 Home Version 20H2 OS Build 19042.985 (y)

I looked again at the first image in post #1, and I discovered I misread it the first time, so I apologize for that.

The first image in post #1 shows an error message appearing when you attempt to install the KB5004476 update - which would update Windows 10 Home to OS Build 19042.1055

Don't worry about this optional update failing to install.

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DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
1,902
Hi, Linda and Frank.

The error 8007000d shown in the last screenshot of the first post indicates that a file needed by Windows Update is damaged or missing.

The following operations usually fix corruptions and system's errors.

Run Deployment Image Servicing and Management (DISM)
  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • Enter the command below and press on Enter;
Code:
DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time.
  • Please post here the result you got in a screenshot.

When DISM finishes, you can then run SFC from the same command prompt window, but full instructions as if starting fresh:

  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • Enter the command below and press on Enter
Code:
sfc /scannow
  • Let the scan finish.
  • You will normally get one of the following results:
    Code:
    Windows Resource Protection did not find any integrity violations
    Windows Resource Protection found corrupt files and successfully repaired them
    Windows Resource Protection found corrupt files but was unable to fix some of them
    Windows Resource Protection could not perform the requested operation
  • Please post the result you got in a screenshot.
 

flavallee

Frank
Trusted Advisor
Joined
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Messages
83,855
DR.M:
Thanks for jumping in and providing those instructions. (y)

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linsjean

Thread Starter
Joined
Sep 6, 2006
Messages
398
I got hold of Microsoft through a chat sesson. She had me go to hr link and I downloaed Windows 10 Installation Medica - Download Tool Now. It took several hours and updated Windows 10. It has a little new look now with the wether on the bottom task bar, and the word Desktop on the bottom task bar. But it did complete when I woke up today. I will attach some screen shots. I will mark this solved. Than you for your assistance.
 

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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,855
Your first image in post #7 shows that Windows 10 Home Version 21H1 OS Build 19043.1052 is now installed in your computer. (y)
Capture.JPG

Your second image shows the optional update KB5004476 waiting to be installed.
Once it's installed, it will update Windows 10 to OS Build 19043.1055
Capture2.JPG
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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,855
I only install the optional updates that I feel are needed.
It's your decision which ones to install.

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linsjean

Thread Starter
Joined
Sep 6, 2006
Messages
398
Great! now I can call HP Smart Friend to tell them I do not need a reinstallation of Windows OS (y)
 

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