Solved Windows update keeps failing

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DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,395
Hi, rhoag.

I'm sure you noticed that when we scan the computer with Malwarebytes and AdwCleaner, we first saw the detected items and then ran the tools again to remove them. ESET doesn't give us this opportunity, to check and choose what to delete, especially if the detected items are marked as "potentially unwanted/unsafe applications".

About Freemake: it seems that the program itself is fine. BUT: When you launch the installer it will also offer other software in addition to Freemake Video Converter. Unnecessary toolbars, adware etc. These "optional" programs are almost always pre-checked, the users get caught unaware and end up with unwanted software on their system. If you want to download it again, you can, but be very careful not to download anything else which indeed is a malware.

GTA Trainer: I don't have an opinion here, and perhaps you are right. But when I tried to find it, at least 2 pages were blocked by Malwarebytes (Premium), which warned me about a trojan.

A good technique is to send files (including exe/setup files) to VirusTotal for check. That way, you know what is the case about almost anything.

I will be back to you tomorrow morning (Just saw that it is already tomorrow, so... good night from me). :)
 
Last edited:

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,395
Hi, rhoag.

Let's see if this will remove Norton's remnants.

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system
  • Please select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
Code:
Start::
CreateRestorePoint:
CloseProcesses:
C:\Windows\System32\Tasks_Migrated\Norton WSC Integration
C:\Windows\System32\Tasks_Migrated\Norton Security with Backup
C:\ProgramData\Norton

StartRegedit:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache]
"C:\Program Files\Norton Security\Engine\22.20.2.57\NortonSecurity.exe"=-
"C:\Program Files\Norton Security\Engine\22.20.4.57\NortonSecurity.exe"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\Compatibility\NortonSystemInfo]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RADAR\HeapLeakDetection\DiagnosedApplications\NortonSecurity.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Av\{1122B19A-E671-38EC-8EAC-87048FD4528D}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Av\{1122B19A-E671-38EC-8EAC-87048FD4528D}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Av\{1122B19A-E671-38EC-8EAC-87048FD4528D}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Av\{A2708B76-6835-6565-CB96-694212954A75}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Av\{A2708B76-6835-6565-CB96-694212954A75}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Av\{A2708B76-6835-6565-CB96-694212954A75}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Fw\{291930BF-AC1E-39B4-A5F3-2E31710715F6}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Fw\{291930BF-AC1E-39B4-A5F3-2E31710715F6}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Fw\{291930BF-AC1E-39B4-A5F3-2E31710715F6}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Fw\{9A4B0A53-225A-643D-E0C9-C077EC460D0E}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Fw\{9A4B0A53-225A-643D-E0C9-C077EC460D0E}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Fw\{9A4B0A53-225A-643D-E0C9-C077EC460D0E}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\DirectDraw\Compatibility\NortonSystemInfo]
[-HKEY_LOCAL_MACHINE\SYSTEM\Setup\FirstBoot\Services\BHDrvx64]
[-HKEY_LOCAL_MACHINE\SYSTEM\Setup\FirstBoot\Services\IDSVia64]
[-HKEY_LOCAL_MACHINE\SYSTEM\Setup\FirstBoot\Services\NortonSecurity]
[-HKEY_LOCAL_MACHINE\SYSTEM\Setup\FirstBoot\Services\nsWscSvc]
[-HKEY_LOCAL_MACHINE\SYSTEM\Setup\FirstBoot\Services\SymEvnt]
[-HKEY_LOCAL_MACHINE\SYSTEM\Setup\FirstBoot\Services\wpCtrlDrv_NGC]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{C8954E9B-6679-41F6-81F4-D22081EBF299}"=-
"{3FAB3107-82D9-49BF-8F71-93F80C850127}"=-
"{832B25A8-367B-4E02-9C39-8AAD7DC64209}"=-
"{6B00653A-C1D0-41E3-86A5-30E8653EECEF}"=-
[-HKEY_USERS\.DEFAULT\Software\Norton]
[-HKEY_USERS\.DEFAULT\Software\Norton\NortonInstaller]
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\AppDataLow\Software\Norton]
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\DirectInput\NORTONSECURITY.EXE5EC58F39000542B8]
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\IntelliType Pro\AppSpecific\NSBUDownloader.exe]
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\DOMStorage\norton.com]
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\DOMStorage\searchsafe.norton.com]
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}]
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}]
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}]
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Office\Outlook\AddIns\MsouPlug.OutlookPlug]
[HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppBadgeUpdated]
"Symantec.Norton Security"=-
"NortonLifeLock.Norton Security"=-
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\RecentDocs\.com/search?q=norton+safe+web+exe&form=WNSGPH&qs=AS&cvid=37599aab4dbc4664a39ba4b496dd0dff&pq=norton+safe+web&cc=US&setlang=en-US&nclid%]
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Norton]
[HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\VS Revo Group\Revo Uninstaller\Junk Files\Exclude]
"*/norton antivirus/quarantine/"=-
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\norton.com]
[-HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\norton.com]
[HKEY_USERS\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache]
"C:\Program Files\Norton Security\Engine\22.20.5.39\uiStub.exe.FriendlyAppName"=-
"C:\Program Files\Norton Security\Engine\22.20.5.39\uiStub.exe.ApplicationCompany"=-
Endregedit:
EmptyTemp:
End::
  • Please right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your Desktop.
  • Please post the log in your next reply.
 

rhoag

Thread Starter
Joined
Jun 2, 2005
Messages
154
Dr.M re your post #48 I thought we just did this yesterday in your post #34 and I attached the the First-Fixlog.txt results in post #38. Here it is again:
 

Attachments

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,395
No, the script in post #48 is completely a different one. Please go on to run it.
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,395
Hi, rhoag.

Registry access was denied. Although I have my doubts that something will change, let's try the same fix (with some changes) in Safe mode.

1. Restart with Safe mode
  • Press the Windows icon on the keyboard together with the letter I, to get into the Settings.
  • Choose Update and Security.
  • From the menu at the left, choose Recovery.
  • Under the title Advanced startup at the right, choose Restart now.
  • From the window that will appear choose Troubleshoot and then Advanced options.
  • Choose Startup Settings and then Restart.
  • Press number 5, for choosing Safe mode with networking.
  • You will know that you are in Safe mode, if the background is black and Safe mode is written at the four corners of the screen.

2. FRST fix

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system

  • Please select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
Code:
Start::
DeleteValue: HKLM\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache|C:\Program Files\Norton Security\Engine\22.20.2.57\NortonSecurity.exe
DeleteValue: HKLM\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache|C:\Program Files\Norton Security\Engine\22.20.4.57\NortonSecurity.exe
DeleteKey: HKLM\SOFTWARE\Microsoft\DirectDraw\Compatibility\NortonSystemInfo
DeleteKey: HKLM\SOFTWARE\Microsoft\RADAR\HeapLeakDetection\DiagnosedApplications\NortonSecurity.exe
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Av\{1122B19A-E671-38EC-8EAC-87048FD4528D}
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Av\{1122B19A-E671-38EC-8EAC-87048FD4528D}
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Av\{1122B19A-E671-38EC-8EAC-87048FD4528D}
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Av\{A2708B76-6835-6565-CB96-694212954A75}
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Av\{A2708B76-6835-6565-CB96-694212954A75}
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Av\{A2708B76-6835-6565-CB96-694212954A75}
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Fw\{291930BF-AC1E-39B4-A5F3-2E31710715F6}
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Fw\{291930BF-AC1E-39B4-A5F3-2E31710715F6}
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Fw\{291930BF-AC1E-39B4-A5F3-2E31710715F6}
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Fw\{9A4B0A53-225A-643D-E0C9-C077EC460D0E}
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Fw\{9A4B0A53-225A-643D-E0C9-C077EC460D0E}
DeleteKey: HKLM\SOFTWARE\Microsoft\Security Center\Provider\Fw\{9A4B0A53-225A-643D-E0C9-C077EC460D0E}
DeleteKey: HKLM\SOFTWARE\WOW6432Node\Microsoft\DirectDraw\Compatibility\NortonSystemInfo
DeleteKey: HKLM\SYSTEM\Setup\FirstBoot\Services\BHDrvx64
DeleteKey: HKLM\SYSTEM\Setup\FirstBoot\Services\IDSVia64
DeleteKey: HKLM\SYSTEM\Setup\FirstBoot\Services\NortonSecurity
DeleteKey: HKLM\SYSTEM\Setup\FirstBoot\Services\nsWscSvc
DeleteKey: HKLM\SYSTEM\Setup\FirstBoot\Services\SymEvnt
DeleteKey: HKLM\SYSTEM\Setup\FirstBoot\Services\wpCtrlDrv_NGC
DeleteValue: HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{C8954E9B-6679-41F6-81F4-D22081EBF299}
HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{3FAB3107-82D9-49BF-8F71-93F80C850127}
HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{832B25A8-367B-4E02-9C39-8AAD7DC64209}
HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{6B00653A-C1D0-41E3-86A5-30E8653EECEF}
DeleteKey: HKU\.DEFAULT\Software\Norton
DeleteKey: HKU\.DEFAULT\Software\Norton\NortonInstaller
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\AppDataLow\Software\Norton
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\DirectInput\NORTONSECURITY.EXE5EC58F39000542B8
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\IntelliType Pro\AppSpecific\NSBUDownloader.exe
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\DOMStorage\norton.com
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\DOMStorage\searchsafe.norton.com
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Office\Outlook\AddIns\MsouPlug.OutlookPlug
DeleteValue: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppBadgeUpdated|Symantec.Norton Security
DeleteValue: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppBadgeUpdated|NortonLifeLock.Norton Security
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\RecentDocs\.com/search?q=norton+safe+web+exe&form=WNSGPH&qs=AS&cvid=37599aab4dbc4664a39ba4b496dd0dff&pq=norton+safe+web&cc=US&setlang=en-US&nclid%
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Norton
DeleteValue: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\VS Revo Group\Revo Uninstaller\Junk Files\Exclude|*/norton antivirus/quarantine/
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\norton.com
DeleteKey: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\norton.com
DeleteValue: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache|C:\Program Files\Norton Security\Engine\22.20.5.39\uiStub.exe.FriendlyAppName
DeleteValue: HKU\S-1-5-21-2159283933-1585630817-402555402-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache|C:\Program Files\Norton Security\Engine\22.20.5.39\uiStub.exe.ApplicationCompany
End::
  • Please right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your Desktop.
  • Please post the log in your next reply.
 

rhoag

Thread Starter
Joined
Jun 2, 2005
Messages
154
Is it possible the Malwarebytes is blocking the registry because the realtime protections are all on?
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,395
No, Malwarebytes has nothing to do with this.
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,395
This is better.

Let's check the services now:
  • Please download Farbar Service Scanner and save it on your Desktop.
  • Right click on the tool icon and run it as administrator.
  • Make sure all the options are checked.
  • Click on the Scan button.
  • It will create a log (FSS.txt) on your Desktop.
  • Copy and paste the log's content to your next reply.
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,395
Ah! No, you have to start in normal mode and run FSS once more. Sorry I didn't clarify that. ;)
 

rhoag

Thread Starter
Joined
Jun 2, 2005
Messages
154
Okay, here you go

Farbar Service Scanner Version: 23-12-2020
Ran by doane (administrator) on 07-08-2021 at 11:11:59
Running from "C:\Users\doane\Desktop"
Microsoft Windows 10 Home (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Windows Security:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\Drivers\afd.sys => File is digitally signed
C:\Windows\System32\Drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\SecurityHealthService.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****
 

DR.M

Malware Specialist
Joined
Sep 4, 2019
Messages
2,395
The log is good.

Now, please try to check for updates again. Let me know exactly what happens.
 
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