I have a Dell inspiron 15R laptop that originally came with Windows 8. I upgraded to Windows 10 when it first came out. I have updated everytime Windows has updated and had no problems until today. I received a message telling me that Windows needed to restart in order to install new updates. No problem has done before, anyway it took a very long time to update and then I got a blue screen asking me to chose a language, I did then it asked me to continue to windows rollback but it kept looping back to chose a language and continue to windows rollback, so I chose another operating system Windows 10. and it went through everything but I got the following error: C:\Windows\system32\config\systemprofile\Desktop refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, then try again. If it still cannot be located, the information might have been moved to a different location.." I researched this error and saw a few ways to solve it but it kept saying to see if there was 2 desktop files in my user folder and there is not. It will not allow me to reset to factory specs or anything It says there are no internet access either. I am sending this from my tablet. I would appreciate any help in easy to understand language please.