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Windows update not working

Discussion in 'Windows 7' started by Daniel-3640, Apr 22, 2010.

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  1. Daniel-3640

    Daniel-3640 Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
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    I am having a problem with my windows updater i have 17 important updates waiting to be downloaded and every time i click on start it comes up straight away updates installed sucessfully. Underneath that it says errors found CODE: 800706ba The updates are also not installed. Any help much appreciated thanks
     
  2. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
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    Follow the below instructions Carefully:
    1. Download HiJackThis from the link in my signature
    2. Run a Scan.
    3. Save a Logfile(On your Desktop)
    4. DO NOT FIX ANYTHING BY YOURSELF.
    (Fixing Anything Might cause Unwanted System Instability,BSOD's and Even Render your System Unusable)
    5.Copy and Paste all the contents
    6. Paste them in the reply Window
     
  3. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Is this happening with just one update or all of them? Your post is a bit confusing there.

    Run services.msc and look for Backgournd Intelligent Transfer Service.

    Is it enabled and running? If not, it needs to be.
     
  4. DaveA

    DaveA Trusted Advisor Spam Fighter

    Joined:
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    Messages:
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    First Name:
    David
  5. Daniel-3640

    Daniel-3640 Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    12
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 18:59:22, on 23/04/2010
    Platform: Windows 7 (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Multimedia Keyboard & Mouse Driver\V5\StartAutorun.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Multimedia Keyboard & Mouse Driver\V5\KMConfig.exe
    C:\Program Files (x86)\Multimedia Keyboard & Mouse Driver\V5\KMProcess.exe
    C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\ccSvcHst.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Users\Admin\Downloads\Lord_Of_The_Rings_Online_Mirkwood_Installer_ENGB.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\IPSBHO.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\coIEPlg.dll
    O4 - HKLM\..\Run: [KMConfig] "C:\Program Files (x86)\Multimedia Keyboard & Mouse Driver\V5\StartAutorun.exe" KMConfig.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\coIEPlg.dll
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Keyboard And Mouse Communication Service (KMWDSERVICE) - UASSOFT.COM - C:\Program Files (x86)\Multimedia Keyboard & Mouse Driver\V5\KMWDSrv.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\ccSvcHst.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 7192 bytes
     
  6. Daniel-3640

    Daniel-3640 Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    12
    This is what i got from hijack this. None of the updates are installing even though it says sucessfull install
     
  7. Daniel-3640

    Daniel-3640 Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    12
    Ok it was set to automatic and when i started it up it made no difference still the same error code
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Well this may or may not be a problem with BITS, but DaveA has posted a repair tool which seems worth trying.

    I am still puzzled by the mixed messages you are getting about the install.

    edit I'm still learning the features of Win7, but here is a path you might try > Control Panel > All Control Panel Items > Troubleshooting > All Categories > Windows update.

    Anything detected there?

    -------------------------------

    Also can you open the Reliability Monitor and check for error messages and successful or unsuccessful installs there?

    Open the "Action Center" (either from the system tray or Control Panel) > select Maintenance > "View Reliability History" and check the log. Successful updates will be shown as "informational events"; critical errors as a red x, and "warnings" as yellow triangles with an exclamation point.

    Open these for review (the details can be selected and copied for pasting) and also view any "problem reports" and "check for solutions".

    http://helpdeskgeek.com/windows-7/windows-reliability-monitor/

    Also what does your Windows Update History indicate?


    I would also follow these instructions to troubleshoot Windows Update and test in Safe Mode with Networking >>

    http://support.microsoft.com/kb/910339

    In Win7 further information about the update history can be found by running eventvwr.msc and selecting Microsoft > Windows > WindowsUpdateClient > Operational.

    Check for errors and Event Log Online Help actions associated with them.
     
  9. Daniel-3640

    Daniel-3640 Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    12
    Ok so starting from the top tried the repair tool got that downloaded and when i launch it up i get a message saying Bits do not need repairing at this time and then the program closes also the program is for vista? I can get onto windows update troubleshooter and it finds and says it repairs the problem but it is not making any difference. I tried restoring my computer back to the last update that was installed which was the 27th of last month but it didin't help and since doing that it wiped the reliability history so will have to wait a few days for that coming back. Checked my update history and this was the last update.
    Windows Malicious Software Removal Tool x64 - March 2010 (KB890830)

    Thanks

    Installation date: ‎30/‎03/‎2010 17:52

    Installation status: Successful

    Update type: Important

    After the download, this tool runs one time to check your computer for infection by specific, prevalent malicious software (including Blaster, Sasser, and Mydoom) and helps remove any infection that is found. If an infection is found, the tool will display a status report the next time that you start your computer. A new version of the tool will be offered every month. If you want to manually run the tool on your computer, you can download a copy from the Microsoft Download Center, or you can run an online version from microsoft.com. This tool is not a replacement for an antivirus product. To help protect your computer, you should use an antivirus product.

    More information:
    http://go.microsoft.com/fwlink/?LinkId=39987

    Help and Support:
    http://support.microsoft.com


     
  10. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    Any previous installations Pending or any update installation failed?
     
  11. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    The system restore was probably a good idea -- but you can always undo these if needed (a new restore point is created in the process).

    In your updating method -- do you have it set to "automatic" or are you choosing specific ones? I always like to review and choose event though it is a bit more labor intensive.

    I would test by taking the option to choose, be selective and see if some install and some don't.

    I would also try installing some of the problematic ones manually -- you will have to access the KB article for them and get the Win7 version from there, download to the drive and install.

    It's possible Norton could be an issue here, so you might try some updates in a "clean boot" mode with it disabled.

    http://support.microsoft.com/kb/929135/en-us

    As for the BITS repair tool -- I would have to assume its message is accurate, these are usually compatible across platforms, and if not -- they just don't run at all or produce an immediate version conflict message.
     
  12. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    According to Rollin Rog,
    Norton could be a problem.
    The poster has installed the 32-bit version of Norton 360 .
    Could this be a problem?
    Rollin Rog ,if you find a 64bit version for Norton 360 ,please post a link to it.
    I cant find one here
     
  13. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    Sorry ,
    but my Internet connection has been working very sluggishly.
    I have found an update to your Norton Product.
    Please update to this version :
    Norton 360 v4.0

    A Product upgrade is available for your version
     
  14. Daniel-3640

    Daniel-3640 Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    12
    In my update history i have 1 update showing as failed which is the last one shown on the list it is a driver for my wireless device and it just show the same error code
     
  15. Daniel-3640

    Daniel-3640 Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    12
    Ok i managed to install 2 updates manually and somehow it has now dropped to 10 important updates from 18 but i cant get any more to install. Will just go and try clean boot and post back my results tomorrow. How could norton be the problem as i have had it installed from day 1 of owning this computer?
     
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