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Windows Update problem

Discussion in 'Windows 7' started by laserdog, Jul 16, 2012.

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  1. laserdog

    laserdog Thread Starter

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    When I open " Windows Update " page there's a big Red X. Then when I click " Check for updates " it states " Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." I have restarted my computer but come up with the same results.

    This is just one of many problems I am having with my Windows 7 computer at this time. I figure it's a good place to start.
     
  2. Phantom010

    Phantom010 Trusted Advisor

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    Make sure the service is Started and set to Automatic.

    Press the Windows key + R to open a Run box.

    Type services.msc

    Press Enter.

    Scroll down to the Windows Update service and double-click it.
     
  3. laserdog

    laserdog Thread Starter

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    Got to Services but there is no Windows Update on the list.
     
  4. Phantom010

    Phantom010 Trusted Advisor

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  5. laserdog

    laserdog Thread Starter

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    Tried To reinstall the Automatic Updates service, follow these steps:
    Click Start > Run, type the following command, and then press Enter:

    *%windir%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\inf\au.inf*

    Installation Failed
     
  6. laserdog

    laserdog Thread Starter

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    Also trouble with Windows Firewall:

    Windows Firewall can't change some of your settings. Error Code 0x80070424
     
  7. Phantom010

    Phantom010 Trusted Advisor

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  8. laserdog

    laserdog Thread Starter

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    Ran it and it found no problem.
     
  9. laserdog

    laserdog Thread Starter

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    I'm trying Microsoft Safety Scanner now.
     
  10. Phantom010

    Phantom010 Trusted Advisor

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    Press the Windows key + R to open a Run box.

    Type the following command and press Enter:

    Code:
     
    regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv"
    
    You won't see anything happen and it will only take a second. You will find the report it creates in C:\look.txt. Please open it in Notepad and then copy and paste the report into your next post.
     
  11. Phantom010

    Phantom010 Trusted Advisor

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    Still need help with your issues?
     
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