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Windows Update problems (please help)

Discussion in 'Virus & Other Malware Removal' started by thejman250, Jan 16, 2011.

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  1. thejman250

    thejman250 Thread Starter

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    Hi I'm new here and i am having a problem with windows update.

    every time i used the windows updates it would download the updates ( KB: 908531, 904706, 910437, 914798, and 833407) and they would all fail

    I tried to update by going to the Microsoft website, but the error ( 0x8024D00C) keeps appearing and it doesn't work.

    i tried to install sp1a, sp2, and sp3 but they all failed with the error ( could not verify the integrity of the file update.inf, make sure Cryptographic services are running)

    then i tried many methods that i found online and they have not worked,

    now every time i schedule a windows update nothing happens, and the icon for it no longer even shows up on the task bar

    can someone please help me?

    thank you in advance for the help
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    So did you - make sure cryptographic services were running.
    start run type services.msc.
    enter and check, double click cryptographic services. what is startup type - if disabled.
    click small arrow to right. set manual
    apply and ok as indicated.
     
  3. thejman250

    thejman250 Thread Starter

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    yes it is running, and it is set to automatic
     
  4. thejman250

    thejman250 Thread Starter

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    okay, now i set it to manual
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    You did not quite read my post carefully enough - IF DISABLED.
    If it was AUTOMATIC that was not the problem.

    This could be quite a long job,. Before we start PLEASE do not go offline and just leave me waiting fro a reply.
    I will not go without telling you.
    Do you wish to start now to resolve or is time short for you.
    Please do eaxctly as I say. - please read the posts carefully - when we start
    Come back on that please.
     
  6. thejman250

    thejman250 Thread Starter

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    okay I'm ready to start now

    sorry about that,
    i will try to read your posts thoroughly
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    NO need to apologise but we may be going to registry and there you must follow exactly what is posted.

    First question is and do not be offended.
    Is this a genuine installation.
    The update failure could be for that reason if it is NOT.
    WGA - Windows genuine advantage examines your system and if it is NOT genuine it will not allow updates.
    Come back on that please and we will proceed once you assure us it is genuine.
     
  8. thejman250

    thejman250 Thread Starter

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    i am not sure as it is my father's laptop, however is there a way i can find out if my windows is genuine?
     
  9. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Have you just reinstalled as it has no service packs updates and if so HOW please
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Mobile Intel(R)
    Celeron(R) CPU 2.40GHz
    192 MB of Ram

    You have 192MB ram which is more than likely 256 - 64Mb for graphics.
    You will really struggle with XP Home on here.
    Depending on what version of XP your talking about, that amount of ram required changes.

    For Home Edition: 128MB of RAM which is a bare minimum.
    For Professional Edition: 256 MB of RAM
    For MCE: 512MB to 1GB of RAM
    In my opinion, its just best to have around 512MB of RAM for good performance with XP and 1Gb depending on what else you run.
    However lets try and see if we can get the updates.

     
  11. thejman250

    thejman250 Thread Starter

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    no it has been on sp1 for years (My dad had this laptop since 2006, or before)
     
  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Are you using IE - Internet explorer.

    Did you accept the Microsoft Trust Certificate on visiting the Windows Update website?
    If you did then move to Step 2.

    (The Microsoft Trust Certificate appears when you visit the Update site. If you accept the first time you visit, then you should never have to again. If you have been using the Update website prior to this current issue, then this is unlikely to be the cause of your problems.)
    [​IMG]
    Microsoft Trust Certificate


    Step 2)

    Next we just need to check your Internet Security settings are not set too HIGH.

    To do this:

    Click Internet Options on the Tools menu in Internet Explorer.
    On the Security tab, click the Internet zone and make sure the setting is Medium.

    Now click the OK button, close Internet Explorer.

    (You may like to have a High setting here, but Windows Update will not work.)

    Now open Internet Explorer and try the Windows Update site again.
     
  13. thejman250

    thejman250 Thread Starter

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    i am using firefox

    On Internet Explorer, when i first visited the web site, i did not get a trust message, so i think that my dad probably visited the site before.

    and the internet zone is set to medium already.
     
  14. Phantom010

    Phantom010 Trusted Advisor

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  15. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Phantom010
    Are you a mind reader that was the next but one post.
    GO services.msc again please check that "automatic updates" is enabled .
    It might suggest that this is ONLY for auto updates. In fact if that is disabled you cannot use the Microsoft update site either.
     
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