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windows update will not load

Discussion in 'Windows 10' started by Funkyecat, Oct 14, 2016.

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  1. Funkyecat

    Funkyecat Thread Starter

    Joined:
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    After reading about windows updates, I went in to check windows update. When I select WU all I see is some grey/blue dots going across the top of the screen. I tried the troubleshooter and windows reset for the update, but no changes. I contacted the windows community but instruction for submittine some logs was incorrect.One is attached.
     

    Attached Files:

  2. flavallee

    flavallee Trusted Advisor

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    Frank
    According to the product number(WW640AA#ABA) in your log, you have a HP Pavilion p6520f Desktop PC.

    It was introduced in April 2010 in the U.S.A. and Canada and which came with the original version of Windows 7 Home Premium 64-bit.

    HP provides no support for it for Windows 10, so you took a risk when you made the upgrade.

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    Type winver in the search box, then press the Enter key.

    What version number and build number is listed there?

    Note: The most current Windows 10 is version 1607 build 14393.321

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  3. Funkyecat

    Funkyecat Thread Starter

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    I know HP will not support a 7 year old computer.
    My version are current. I don't know if this a problem with the wonderful (HA) anniversary edition.
     
  4. flavallee

    flavallee Trusted Advisor

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    My 7-years old Dell OptiPlex 780 minitowers all came with Windows 7 Pro 64-bit.
    I did a "clean" install of Windows 10 Pro 64-bit in them instead of doing an "upgrade" install, so that prevented a number of problems.
    I also removed most of the multimedia/gaming/message clutter that came as part of it, so that prevented even more problems.
    The original anniversary update and subsequent updates have gone well for me. (y)

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  5. Funkyecat

    Funkyecat Thread Starter

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    Your responses have nothing to do with my question. Please leave.
     
  6. storage_man

    storage_man

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    What favallee is telling you is maybe a clean install of windows will fix your problems with updates. You can go here -> https://www.microsoft.com/en-us/software-download/windows10 and download the tool to build a new current windows 10 ISO that you can burn to a DVD and re-install Windows.
     
  7. Funkyecat

    Funkyecat Thread Starter

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    Any computer with half a brain knows that a clean install will fix the problem. This was a clean install and takes a long while to set up correctly.
     
  8. flavallee

    flavallee Trusted Advisor

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    I was just trying to give you some advice and was using my own 7-year old desktops as an example.
    Since input from "half a brain" is no longer desired, I'll remove him from this thread.
    Good luck.

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    Last edited: Oct 14, 2016
  9. managed

    managed Trusted Advisor

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    Allan
    Computers don't have brains, people do (well some people).

    Asking for help then insulting a well respected member who tries to provide some is not a good way to encourage others to try to help you.

    Maybe you should be the 'half of one' to leave.
     
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