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Windows Update will not load

Discussion in 'Virus & Other Malware Removal' started by asilnayr, Mar 21, 2005.

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  1. asilnayr

    asilnayr Thread Starter

    Joined:
    Mar 21, 2005
    Messages:
    1
    Windows XP Professional
    IE 6 SP1

    This workstation had been hit with a virus and malware had been installed.
    Cleaned the virus off with Trendmicro and using AdAware SE to clean up the malware.

    Now Windows update will not load. IE opens but the window remains white. PC is configured to receive Microsoft updates from our Software update server but can't verify the updates because Windows Update will not come up. IE will browse to other web sites.

    Ran HijackThis. The log is below. Any help you can offer will be greatly appreciated.

    Logfile of HijackThis v1.99.1
    Scan saved at 9:00:40 AM, on 3/16/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\system32\ntvdm.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\WINDOWS\System32\NWTRAY.EXE
    C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
    C:\Program Files\Winamp\Winampa.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
    C:\Program Files\Conversions Plus\MacName.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\WINDOWS\System32\NALWIN32.EXE
    C:\Temp\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.popupsearches.com/sidesearch.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.capcitypress.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.popupsearches.com/sidesearch.html
    R3 - Default URLSearchHook is missing
    N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.genetics.org/"); (C:\Documents and Settings\csumner\Application Data\Mozilla\Profiles\default\yyz8ysd7.slt\prefs.js)
    N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\csumner\Application Data\Mozilla\Profiles\default\yyz8ysd7.slt\prefs.js)
    O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\PROGRA~1\WS_FTP~1\wsbho2k0.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
    O4 - HKLM\..\Run: [MacLicense] "C:\Program Files\Conversions Plus\MacLic.exe"
    O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
    O4 - Global Startup: MacName.lnk = C:\Program Files\Conversions Plus\MacName.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1103722014359
    O18 - Filter: text/html - {950238FB-C706-4791-8674-4D429F85897E} - C:\WINDOWS\isrvs\mfiltis.dll
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: ASF Agent (ASFAgent) - Intel Corporation - C:\Program Files\Intel\ASF Agent\ASFAgent.exe
    O23 - Service: Ipswitch WS_FTP Queue (ftpqueue) - Ipswitch, Inc., 81 Hartwell Ave, Lexington MA 02421 - C:\Program Files\WS_FTP Pro\ftpsched.exe
    O23 - Service: MacFormatService - Unknown owner - C:\Program Files\Conversions Plus\FORMATM.EXE" /SERVICE (file missing)
    O23 - Service: Novell Application Launcher (NALNTSERVICE) - Novell, Inc. - C:\WINDOWS\System32\NALNTSRV.EXE
    O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
    O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
    O23 - Service: OfficeScanNT Listener (tmlisten) - Unknown owner - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
    O23 - Service: Novell Workstation Manager (WM) - Novell, Inc. - C:\WINDOWS\System32\wm.exe
     
  2. $teve

    $teve

    Joined:
    Oct 9, 2001
    Messages:
    9,397
    You have been hit by the new Bube.d (aka Win32.Beavis) virus which severely messes with some Windows settings,including the update feature.

    Save the BOLD to notepad,as Fix.reg as"Type" all files

    =====================================

    Windows Registry Editor Version 5.00

    [-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\LocalUser\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate\DisableWindowsUpdateAccess]

    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
    "NoWindowsUpdate"=dword:00000000

    [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
    "NoWindowsUpdate"=dword:00000000

    [HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate\AU]
    "NoAutoUpdate"=dword:00000000
    "AUOptions"=dword:00000000

    [-HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate]
    [-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate]

    [-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
    "NoDevMgrUpdate"=dword:00000000

    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
    "NoUpdateCheck"=dword:00000000

    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate]
    "DisableWindowsUpdateAccess"=dword:00000000

    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
    "NoWindowsUpdate"=dword:00000000


    ========================================

    Double click Fix.reg and answer "yes" to merge into the registry.

    ========================================

    I have doubts that Trend will have removed the virus totally and chances are it will be back........this link will give detailed instructions for complete removal and any specific fixes you need to do afterwards.
    http://forums.subratam.org/index.php?showtopic=3466
    You will need to disable your own A/V program and download KAV 30 day trial.

    Please dont post to that thread,when completed,post back here with an updated HijackThis log.

    (y)
     
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