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Windows Update

Discussion in 'Windows XP' started by coolwip20, Sep 3, 2004.

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  1. coolwip20

    coolwip20 Thread Starter

    Sep 3, 2004

    I have had multiple problems with my computer since purchasing it from a friend. Had I known of the problems before I purchased it I would have saved my money. However, my first repeat problem is; I'll be working on the computer and all of the sudden it will shut off and begin restarting without any warning. When it restarts it always gives me a error saying something like "your computer just recovered from a fatal error".

    I talked with a couple people and they mentioned a few things:

    1) Power Supply - (Which I have already replaced)
    2) Video Card
    3) Faulty Memory - (I found out that I have 2 - 256MB chips but they are different brands. Why they purchased two different brands is beyond me. Anyways, I ran a memory diagnostic test [which was recommended by Microsoft when my computer shut off and restarted with an error] on my computer and out of 6 tests, 1 repeatedly fail. It was called LRAND. Any who, I was told to pull one chip out and run it for a bit and see if things were OK, and swamp vis versa. I have not tried this yet as Florida has not had the best of luck with these damn hurricanes. This is my next attempt to figuring out my problem).

    My second problem is: my computer no longer downloads WINDOWS UPDATES. I go to Microsoft website and choose Windows Updates and it never goes past the first screen. It says:

    "Checking for the latest version of the Windows Update software...

    Depending on your connection speed, this might take a minute. During this time, you may receive one or more security warnings. Review each security warning to ensure that the content is signed by Microsoft and then click Install or Yes to install the software."

    and never goes any further. I have XP Home and I tried to change my settings and they are not where Microsoft said they should be. I was told to go to control panel, switch to category view, click on performance and maintenance, click on systems and click on Automatic Updates (which should be the 7th tab, but I only have 6 tabs). So I switched it back to Classic View and I see Automatic Updates. However, when I try that route it takes me to the web but never goes past the previous screen mentioned above.

    What is going on??? Can anyone help me???

    Your help is greatly appreciated. I am at my whit’s end.

  2. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    you seem to know your way around OK.
    i would certainly go with the memory ideas HOWEVER,
    if you goto
    control panel
    advanced tab
    startup and recovery settings
    untick the auto restat
    now when it crashes you will get a blue screen with lots of info

    post the fulll contents of blue screen - stop codes and filenames

    stopcodes are here
    and crash info here

    i dont think different brands a problem I have three - providing the specification is the same IE speed etc

    these programs will identify hardware - maybe worth running and posting results for advice on the different memory you have

    The program is freeware called EVEREST Home Edition v1.10 and can be downloaded from http://www.lavalys.com/index.php?page=product&view=1&subpage=5
    or http://www.belarc.com
  3. doggard


    Oct 18, 2002
    Looking through you event log may bring something to light also a fresh install may solve some of the problems due to mismatched files or spyware.
  4. coolwip20

    coolwip20 Thread Starter

    Sep 3, 2004
    Dear ETAF,

    Thanks for the helpful suggestions. I did your first one concerning the auto restart and I did have a blue screen come up with the following STOP CODES (I don't know what they mean):

    0x0000008E (0xC0000005, 0X80526A8A,0xBA6DA73C,0x00000000)

    It also said to make sure to have adequate disk space. If a driver is identified in the stop message disable the driver or check with the manufacture for driver updates. It also said to try changing video adapters (what is that and how do I do that?).

    I also downloaded Everest and I found out things about my computer that I did not know but I am unsure what you wanted or suggested me to do with that program. The one thing I thought about downloading was an updated driver for my BIOS but I don't want to screw up my computer anymore than it is.

    As far as the Windows update, I have not had any luck. I spoke with someone at work today and he told me to empty my cache. I did and Nada, I can not get it to scan my computer: 33%, 66%, and so on. I was also reading on the Internet that someone else was having the same problem with windows update but someone replied sending them to Microsoft's Troubleshoot website. I did what they said "disable firewall". I was only using the one found under my network connections, but I disabled it and refreshed "windows update" and still nothing.

    Do you have anymore suggestions???

  5. coolwip20

    coolwip20 Thread Starter

    Sep 3, 2004
    Dear Doggard,

    When I purchased my computer my mother and I wiped the computer clean and reloaded everything including the operating system. After our fresh start we tried to crash the machine, but it worked like a champ until I got it home and started using it. Anyways through talking with her, she (who is an IT person at our local university) thinks it is a memory problem. However, we have not had the time to sit down and go through the machine again so I am left trying to figure it out.

    I have also downloaded and ran "Ad ware 6" to get rid of all spyware. I did not have much once I ran it through, besides I am not a big downloader off the internet.

    How do I check the event log? And what will that tell me?

  6. southernlady


    May 6, 2004
    coolwip20, Try downloading this and running it:

    Create a folder on your hard drive somewhere like in "My Documents" or in My Programs but NOT on the desktop or in a temporary folder. That creates problems if you do. and name it Hijackthis unzip'Hijack This to that folder.

    Doubleclick HijackThis.exe, and hit "Scan".

    When the scan is finished, the "Scan" button will change into a "Save Log"
    button. Press that, save the log, load it in Notepad, and copy its contents here. Most of what it lists will be harmless or even essential, DO NOT fix anything yet.

    Also run a copy of AdAware SE: http://www.majorgeeks.com/download506.html Click Check for Problems and when the scan is finished let AdAware fix/remove all it finds
    And Spybot: http://www.majorgeeks.com/download2471.html Click Check for Problems and when the scan is finished let Spybot fix/remove all it finds marked in RED.

    Restart your computer, post another Hijack This log. Someone who can read the log will be able to help you. Liz
  7. coolwip20

    coolwip20 Thread Starter

    Sep 3, 2004
    Dear Southernlady,

    Below you will find the log for HiJack This:

    Logfile of HijackThis v1.98.2
    Scan saved at 7:56:05 AM, on 9/9/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\Program Files\Support.com\bin\tgcmd.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\3M\PSNLite\PsnLite.exe
    C:\Program Files\Trillian\trillian.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Documents and Settings\Jeanine\Local Settings\Temp\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Startup: PowerReg Scheduler V3.exe
    O4 - Startup: Text for the Day.lnk = C:\Program Files\TRU\DayText.exe
    O4 - Startup: Trillian.lnk = ?
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program Files\3M\PSNLite\PsnLite.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/12119/CTSUEng.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093054121575
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15008/CTPID.cab

    What does this mean??

  8. mimo2005


    Aug 14, 2004
    fix this one

    O4 - Startup: PowerReg Scheduler V3.exe
  9. Higgy


    Apr 1, 2003

    I was having this exact problem myself a couple of weeks ago.
    I found the answer here:


    From Torgeir Bakken (MVP):

    "Please try this:

    Click Start >> Run >>

    Type the follow command in the Open box.
    "net.exe stop wuauserv" (w/o quotes)
    Press Ok

    Repeat the same for the following commands:

    regsvr32.exe wuapi.dll
    regsvr32.exe wups.dll
    regsvr32.exe wuaueng.dll
    regsvr32.exe wucltui.dll
    regsvr32.exe MSXML3.dll
    net.exe start wuauserv

    Now try the WU site again."

    I know it did the trick for me. (y)
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