Windows updates

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kjrapin

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Joined
Nov 1, 2011
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6
I can't get Windows updates to install. It says there are new things to install and then continually shows preparing to install, and nothing happens.
 

kjrapin

Thread Starter
Joined
Nov 1, 2011
Messages
6
No icon ever comes up at the bottom of the screen. The update window just says preparing to install.
 
Joined
Oct 20, 2011
Messages
684
Also please try to run a cmd prompt: Click start> Run> type: cmd> when window opens type exactly this: [FONT=Verdana, Arial][FONT=Verdana, Arial]wuauclt.exe /detectnow[/FONT][/FONT]
 

kjrapin

Thread Starter
Joined
Nov 1, 2011
Messages
6
also tried to open updates screen and now the box comes up blank with the mouse icon spinning
 
Joined
May 7, 2011
Messages
14,142
Follow this routine, it should correct the problem.

Step 1: Verify the relevant Windows Update services
=======================================
1. Click Start, (for XP click Run), type services.msc in the box and click on Services in the list above (or just hit Enter for XP)
2. The Services window will open. Search for Background Intelligent Transfer Service in the right hand pane and double click on it.
3. Under the General tab make sure the Startup Type is Automatic (Delayed Start). (In XP select Automatic) Then click on Apply if you have made any changes, click on Start if the service was stopped and then click on OK.
4. Scroll down the list and repeat the above steps with Windows Update. (In XP look for Automatic Updates)
Step 2: Rename the Windows Update Download folder
=================================================
One possible cause is that Windows Update's Download folder contains corrupted files. This step will disable the Download folder so that a new one will automatically be created.
1. Click Start, type: cmd in the Search box then right click on cmd in the pop up and select Run as Administrator. (For XP click on Start, then Run and type cmd in the box and hit Enter)
2. In the command window, type net stop wuauserv and hit Enter. Watch for confirmation that the service has been stopped and leave the Command Prompt window open.
3. Click Start, (for XP click Run) type: %windir% in the box and hit Enter.
4. Scroll down the list in the left hand pane and click on SoftwareDistribution. (For XP look for the same folder and double click on it)
5. In the right hand pane, right click on the folder Download, select Rename and change it to Download.old Close the window and confirm any prompts.
6. Back in the Command Prompt window, type net start wuauserv and press Enter. Close the window. Reboot the PC and future updates should download and install without any more problems.
Note: After resolving this Windows Update issue, please feel free to delete the Download.old folder.
 
Joined
Oct 20, 2011
Messages
684
Follow this routine, it should correct the problem.

Step 1: Verify the relevant Windows Update services
=======================================
1. Click Start, (for XP click Run), type services.msc in the box and click on Services in the list above (or just hit Enter for XP)
2. The Services window will open. Search for Background Intelligent Transfer Service in the right hand pane and double click on it.
3. Under the General tab make sure the Startup Type is Automatic (Delayed Start). (In XP select Automatic) Then click on Apply if you have made any changes, click on Start if the service was stopped and then click on OK.
4. Scroll down the list and repeat the above steps with Windows Update. (In XP look for Automatic Updates)
Step 2: Rename the Windows Update Download folder
=================================================
One possible cause is that Windows Update's Download folder contains corrupted files. This step will disable the Download folder so that a new one will automatically be created.
1. Click Start, type: cmd in the Search box then right click on cmd in the pop up and select Run as Administrator. (For XP click on Start, then Run and type cmd in the box and hit Enter)
2. In the command window, type net stop wuauserv and hit Enter. Watch for confirmation that the service has been stopped and leave the Command Prompt window open.
3. Click Start, (for XP click Run) type: %windir% in the box and hit Enter.
4. Scroll down the list in the left hand pane and click on SoftwareDistribution. (For XP look for the same folder and double click on it)
5. In the right hand pane, right click on the folder Download, select Rename and change it to Download.old Close the window and confirm any prompts.
6. Back in the Command Prompt window, type net start wuauserv and press Enter. Close the window. Reboot the PC and future updates should download and install without any more problems.
Note: After resolving this Windows Update issue, please feel free to delete the Download.old folder.
Nice Guide. (y)
 
Joined
May 7, 2011
Messages
14,142
Thank you! It normally does the trick with update problems unless it is virus related.
 
Joined
May 7, 2011
Messages
14,142
Yes, it applies just the same for Vista as Windows 7, the only slight variations are for XP which are all marked in green.
 
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