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Windows Vista connecting to router but not to internet

Discussion in 'Networking' started by Elexiah, Apr 25, 2010.

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  1. Elexiah

    Elexiah Thread Starter

    Joined:
    Apr 25, 2010
    Messages:
    5
    Hi,

    I'm looking for some networking help for a problem I can't seem to solve. I can connect to the internet via Ethernet LAN and I can connect via mobile broadband dongle, but I can only connect to any wireless network as local only.
    The problem seemed to start when i accessed the router and configured an encrypted connection. After this the router wouldn't talk to any of the laptops in the house, so I restored the router to default settings and the network then was recognised and connected to by every other PC except mine, which was the laptop I used to configure the router in the first place.

    I have followed all the advice that google has pointed to on many forums and restarted routers, restarted laptop, restarted the DHCP client, checked in the registry that the DhcpConnEnableBcastFlagToggle is at 1.
    Under some more forum advice I have run cmd and ipconfig/all and here is the output.

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Hanne>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Hanne-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

    Physical Address. . . . . . . . . : 00-1B-9E-B7-FF-0F
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::29ca:4ac4:2696:92cc%10(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.146.204(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 167779230
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-71-88-31-00-13-77-65-E4-96

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet
    Controller
    Physical Address. . . . . . . . . : 00-13-77-65-E4-96
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.Belkin
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{E389159B-BD15-4778-92F4-05B9678A9
    5AC}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Hanne>

    I think that the problem lies in the fact that the DHCP is not enabled but I can't seem to find a way to solve the problem. Can anyone give me some advice on what this output represents and how to solve the problem please?
    Thanks in anticipation
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,987
    First Name:
    Wayne
    try this
    ------------------------------------------------------------------------
    Setup to Automatically get IP and DNS

    FOR XP
    To setup PC on XP to use DHCP
    follow these instructions - if wireless - choose the wireless connection
    http://www.srikanthkoka.com/lan.html

    FOR vista
    http://windows.microsoft.com/en-US/windows-vista/Change-TCP-IP-settings

    FOR windows 7
    http://windows.microsoft.com/en-US/windows7/Change-TCP-IP-settings


    ------------------------------------------------------------------------
    shows how to setup DHCP to be Yes in the above ipconfig

    if that does not work - then we will need a lot more info and tests - but for simplicty try that first
     
  3. Elexiah

    Elexiah Thread Starter

    Joined:
    Apr 25, 2010
    Messages:
    5
    Thanks for that, I followed the instructions and have set it to obtain the IP address automatically on IPV4 IP and IPV6IP, now run the ipconfig/all again but the DHCP is still disabled as you can see below?

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Hanne>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Hanne-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : SE572

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : SE572
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

    Physical Address. . . . . . . . . : 00-1B-9E-B7-FF-0F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::29ca:4ac4:2696:92cc%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.12(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 25 April 2010 22:33:44
    Lease Expires . . . . . . . . . . : 29 April 2010 22:38:16
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 167779230
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-71-88-31-00-13-77-65-E4-96

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet
    Controller
    Physical Address. . . . . . . . . : 00-13-77-65-E4-96
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.Belkin
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : SE572
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Hanne>
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,185
    First Name:
    Terry
    You now have an apparently good IP configuration from a router. Try these tests in a Command prompt window and show the results, please.

    ping 192.168.1.12 (or whatever your current IPv4 address is)

    ping 192.168.1.1

    ping 209.191.122.70

    ping yahoo.com
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,987
    First Name:
    Wayne
    After you have replied with the ping test requested by TerryNet

    then post back on of your friends working pcs ipconfig /all information to compare
    if you have a firewall - turn that off
    download xirrus and also remove the wireless profiles - see below

    Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Then run the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - Vista/Windows7:

    http://www.tp-link.com/support/showfaq.asp?id=214
    - delete the wireless profiles
    Start> control Panel> classic view> network and sharing center> manage wireless networks

    Delete the profiles
    you will then have to enter the wireless security key for any networks you connect to
    --

    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - XP

    http://www.tp-link.com/support/showfaq.asp?id=186
    - delete the preferred networks
    start> control panel> network connections> right click on the wireless connection> listed wireless networks tab in the preferred network list click on each one and - remove button

    you will then have to enter the wireless security key for any networks you connect to
    ------------------------------------------------------------------------
     
  6. Elexiah

    Elexiah Thread Starter

    Joined:
    Apr 25, 2010
    Messages:
    5
    Ok thanks guys,

    First, i tried the Ping:

    C:\Users\Hanne>ping 192.168.1.11

    Pinging 192.168.1.11 with 32 bytes of data:
    Reply from 192.168.1.12: Destination host unreachable.
    Reply from 192.168.1.12: Destination host unreachable.
    Reply from 192.168.1.12: Destination host unreachable.
    Reply from 192.168.1.12: Destination host unreachable.

    Ping statistics for 192.168.1.11:
    Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>,


    C:\Users\Hanne>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.12: Destination host unreachable.
    Reply from 192.168.1.12: Destination host unreachable.
    Request timed out.
    Reply from 192.168.1.12: Destination host unreachable.

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 3, Lost = 1 <25% loss>,



    C:\Users\Hanne>ping 209.191.122.70

    Pinging 209.191.122.70 with 32 bytes of data:
    Reply from 192.168.1.12: Destination host unreachable.
    Reply from 192.168.1.12: Destination host unreachable.
    Reply from 192.168.1.12: Destination host unreachable.
    Reply from 192.168.1.12: Destination host unreachable.

    Ping statistics for 209.191.122.70:
    Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>,


    C:\Users\Hanne>ping yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.

    That was from my laptop. The following is from my friends laptop on the same network:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Hannie>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : mishigoya-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : SE572

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Personal Area Network
    Physical Address. . . . . . . . . : 00-03-7A-BA-5E-11
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : SE572
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-1C-BF-66-55-E0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f8fe:16c6:cf18:9e0f%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.14(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 27 April 2010 08:57:29
    Lease Expires . . . . . . . . . . : 01 May 2010 08:57:29
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 234888383
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-96-A0-AC-00-1B-38-AD-BD-7B

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1B-38-AD-BD-7B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73bc:28a0:13a6:3f57:fef1(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::28a0:13a6:3f57:fef1%8(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : SE572
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{FA95F12B-B54E-4157-AD24-5D2DCC3B5
    327}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{70D807BF-6081-4009-AE5F-1FE1AF01F
    08F}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    I'll try to download the WiFi fix shortly too and let you know the outcome.
     
  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,987
    First Name:
    Wayne
    Its NOT a fix - just a very useful tools for us to use

    what firewall do you have installed - disable it

     
  8. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    The dropped pings to the router suggest you have a transport issue.

    Download and run this Xirrus Wi-Fi Inspector, click the Networks link on the upper left and paste a screen shot of that screen here. Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework.


    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
     
  9. Elexiah

    Elexiah Thread Starter

    Joined:
    Apr 25, 2010
    Messages:
    5
    Sorry that took a while, couldn't find my USB stick.

    Here we go!
     

    Attached Files:

  10. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Well, that looks pretty odd! Channel 0,0?
     
  11. Elexiah

    Elexiah Thread Starter

    Joined:
    Apr 25, 2010
    Messages:
    5
    Yes that is strange.

    I tried the netsh commands posted in the previous reply too. No progress, but here's the ipconfig/all after all the new trials:

    For some reason it wouldn't copy and paste the text so it's a screen shot. Ran as administrator.
     

    Attached Files:

  12. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You have a good connection, we need to see the pings.


    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

    Do NOT include the <> either, they're just to identify the values for substitution.

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 74.125.45.100

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
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