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Windows Vista Home Premium Reformat...

Discussion in 'Windows Vista' started by metroid1, Apr 20, 2010.

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  1. metroid1

    metroid1 Thread Starter

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    I am having problems with my laptop, nothing that a reformat won't cure. But when I went to find my disk I realized that best buy never gave me the windows vista disk. It has been almost 3 years. I went online to Microsoft and it would have cost $50 to ask a question so I thought I would ask it here. If I contact Microsoft do you think they will send me a disk or should I just buy a new operating system?

    Any help would be great.
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Most newer machines do NOT come with system CD or DVDs. There is a recover partition.
    What is your make and model of your machine?
     
  3. flavallee

    flavallee Trusted Advisor

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    metroid1:

    Provide the brand name, model name, and model number of your laptop, as Dave requested. If perchance it's a Dell brand, also provide the service tag number on the sticker.

    If you still have the owner's manual that came with your laptop, it should have instructions for accessing the built-in recovery partition. As Dave advised, most new computers no longer come with an operating system CD/DVD.

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  4. metroid1

    metroid1 Thread Starter

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    I do not have the owner's manual. It is an Acer Aspire 5520-5290
     
  5. flavallee

    flavallee Trusted Advisor

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    Word-for-word from the on-line user's manual site for that laptop:

    Restore and recovery

    The restore and recovery features allow you to restore or recover the system
    from a factory default image, from a user created image, or from previously
    created CD and DVD backups. You can also reinstall applications and drivers for
    your Acer system.

    1 Press <Alt> + <F10> or select Acer eRecovery Management from the
    Empowering Technology toolbar to start Acer eRecovery Management.

    2 Switch to the restore and recovery page by selecting the Restore button.

    3 Select the backup point you would like to restore from. You can also
    choose to recover the system from a factory default image, recover from a
    previously created CD/DVD or reinstall applications and drivers.

    4 Follow the instructions on screen to complete the process.


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  6. metroid1

    metroid1 Thread Starter

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    That worked wonderfully! Thanks so much!
     
  7. flavallee

    flavallee Trusted Advisor

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