Windows Vista - NO connection to internet whatsoever

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Belgier

Thread Starter
Joined
Nov 3, 2011
Messages
2
I'm on a Windows Vista 32-bit (HP Pavilion dv6) and since a few days, it won't connect to the internet anymore;

- Not directly onto the modem
- Not directly onto the router
- Not wireless via the router

Only thing that works is tethering via my phone (Android), so the 'internet goes' like this
modem -> router -> mobile phone -> laptop

That's just the lamest solution, though I can't think if what else to do atm.

My old computer (XP) is capable of connecting to the internet (wired to the router) and obviously my phone is capable of connecting wireless, otherwise I couldn't even come here.

Thanks in advance for any help..
Also, since I'm still able to tether, I guess Teamviewer should still work.. could come in handy?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
can we see an ipconfig /all and device manager screen shot

have you also carried out a full power cycle

------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------
------------------------------------------------------------------------
Device Manager
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
if not then

Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
------------------------------------------------------------------------

------------------------------------------------------------------------

How to power cycle

“power cycle” process to reboot or reset the modem/router
  • Switch off all the devices modem, router and computers also unplug their power cables.
  • Wait at least 30 seconds.
  • Plug the power cords back in, but don’t switch them on.
  • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
  • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
  • Now turn on your computer, You should now be able to access the Internet.
------------------------------------------------------------------------
 

Belgier

Thread Starter
Joined
Nov 3, 2011
Messages
2
Windows IP-configuratie

Hostnaam . . . . . . . . . . . . : PC-Joey
Primair DNS-achtervoegsel . . . . :
Knooppunttype . . . . . . . . . . : hybride
IP-routering ingeschakeld . . . . : nee
WINS-proxy ingeschakeld . . . . . : nee

Ethernet-adapter LAN-verbinding 5:

Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Sony Ericsson sa0102 Remote NDIS based Device
Fysiek adres. . . . . . . . . . . : 42-8B-8E-08-AF-09
DHCP ingeschakeld . . . . . . . . : ja
Autom. configuratie ingeschakeld : ja
Link-local IPv6-adres . . . . . . : fe80::51c9:3efc:a9aa:ed9d%34(voorkeur)
IPv4-adres. . . . . . . . . . . . : 192.168.42.178(voorkeur)
Subnetmasker. . . . . . . . . . . : 255.255.255.0
Lease verkregen . . . . . . . . . : donderdag 3 november 2011 19:27:16
Lease verlopen. . . . . . . . . . : donderdag 3 november 2011 20:53:59
Standaardgateway. . . . . . . . . : 192.168.42.129
DHCP-server . . . . . . . . . . . : 192.168.42.129
DHCPv6 IAID . . . . . . . . . . . : 574786446
DHCPv6-client DUID. . . . . . . . : 00-01-00-01-11-84-1C-DA-00-23-8B-B7-6B-B7
DNS-servers . . . . . . . . . . . : 192.168.42.129
NetBIOS via TCPIP . . . . . . . . : ingeschakeld

Ethernet-adapter LAN-verbinding 4:

Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Comodo EasyVPN Adapter
Fysiek adres. . . . . . . . . . . : 00-FF-C3-AB-9D-00
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja
Link-local IPv6-adres . . . . . . : fe80::384a:7df0:4285:1062%31(voorkeur)
IPv4-adres. . . . . . . . . . . . : 5.0.69.10(voorkeur)
Subnetmasker. . . . . . . . . . . : 255.0.0.0
Standaardgateway. . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 721485763
DHCPv6-client DUID. . . . . . . . : 00-01-00-01-11-84-1C-DA-00-23-8B-B7-6B-B7
DNS-servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS via TCPIP . . . . . . . . : ingeschakeld

Ethernet-adapter VirtualBox Host-Only Network:

Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
Fysiek adres. . . . . . . . . . . : 08-00-27-00-F8-F1
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja
Link-local IPv6-adres . . . . . . : fe80::3441:1d22:4d87:95bf%27(voorkeur)
Automatisch geconf.IPv4-adres . . : 169.254.149.191(voorkeur)
Subnetmasker. . . . . . . . . . . : 255.255.0.0
Standaardgateway. . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 453509159
DHCPv6-client DUID. . . . . . . . : 00-01-00-01-11-84-1C-DA-00-23-8B-B7-6B-B7
DNS-servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS via TCPIP . . . . . . . . : ingeschakeld

Tunnel-adapter LAN-verbinding*:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft ISATAP Adapter
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 2:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #12
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 6:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : 6TO4 Adapter
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 7:

Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Fysiek adres. . . . . . . . . . . : 02-00-54-55-4E-01
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja
IPv6-adres. . . . . . . . . . . . : 2001:0:4137:9e76:38c4:3a2b:3f57:d54d(voorkeur)
Link-local IPv6-adres . . . . . . : fe80::38c4:3a2b:3f57:d54d%12(voorkeur)
Standaardgateway. . . . . . . . . :
NetBIOS via TCPIP . . . . . . . . : uitgeschakeld

Tunnel-adapter LAN-verbinding* 11:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #2
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 12:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #3
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 13:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #4
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 14:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #5
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 15:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #6
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 16:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #7
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 17:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #8
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 18:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #9
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 20:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #10
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 21:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #11
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 22:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft ISATAP Adapter #2
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 23:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft ISATAP Adapter #3
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja

Tunnel-adapter LAN-verbinding* 24:

Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft 6to4 Adapter #13
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja
IPv6-adres. . . . . . . . . . . . : 2002:500:450a::500:450a(voorkeur)
Standaardgateway. . . . . . . . . : 2002:c058:6301::c058:6301
DNS-servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS via TCPIP . . . . . . . . : uitgeschakeld

Tunnel-adapter LAN-verbinding* 25:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft ISATAP Adapter #4
Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP ingeschakeld . . . . . . . . : nee
Autom. configuratie ingeschakeld : ja
Where "ja" stands for "yes" and "nee" for "no", if further translations are needed..
Here's the screenshot of the device manager:

 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
you have a VPN and Hamachi connections

so how are you actually connected to the router ?

and what connection are you using to connect

you should be using the realtek ethernet connection to the router OR the Atheros Wireless - which you dont seem to have in the ipconfig /all

also post some ping tests



------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------
 
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