1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Windows Vista - NO connection to internet whatsoever

Discussion in 'Networking' started by Belgier, Nov 3, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. Belgier

    Belgier Thread Starter

    Joined:
    Nov 3, 2011
    Messages:
    2
    I'm on a Windows Vista 32-bit (HP Pavilion dv6) and since a few days, it won't connect to the internet anymore;

    - Not directly onto the modem
    - Not directly onto the router
    - Not wireless via the router

    Only thing that works is tethering via my phone (Android), so the 'internet goes' like this
    modem -> router -> mobile phone -> laptop

    That's just the lamest solution, though I can't think if what else to do atm.

    My old computer (XP) is capable of connecting to the internet (wired to the router) and obviously my phone is capable of connecting wireless, otherwise I couldn't even come here.

    Thanks in advance for any help..
    Also, since I'm still able to tether, I guess Teamviewer should still work.. could come in handy?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,421
    First Name:
    Wayne
    can we see an ipconfig /all and device manager screen shot

    have you also carried out a full power cycle

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------
    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
    if not then

    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------

    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 30 seconds.
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
    ------------------------------------------------------------------------
     
  3. Belgier

    Belgier Thread Starter

    Joined:
    Nov 3, 2011
    Messages:
    2
    Where "ja" stands for "yes" and "nee" for "no", if further translations are needed..
    Here's the screenshot of the device manager:

    [​IMG]
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,421
    First Name:
    Wayne
    you have a VPN and Hamachi connections

    so how are you actually connected to the router ?

    and what connection are you using to connect

    you should be using the realtek ethernet connection to the router OR the Atheros Wireless - which you dont seem to have in the ipconfig /all

    also post some ping tests



    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1025294

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice