Windows vista problem

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marcaevans

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Hello all,

I must first point out that I am a Mac user and just posting this on behalf of a friend. My friend tonight downloaded something on to his machine and later found out he had a trojan horse installed, when trying to delete it the chaos started. The problem now is that all he can get up is the blue screen of death and there is no way to get the screen up to boot into safe mode. I assume that the screen that is supposed to be the option for this is coming up with a text cursor in the top left hand point of the screen. F8 does not work towards fixing this problem and neither does F2 or F12.

My initial assumption is that the hard-drive has died, it is making thumping noises. I have been told that the fan has also been faulty on the machine for many months meaning the computer regularly overheats and shuts off. I would just like some general advice to point us in the right direction in restoring now, will we need to restore from the windows boot disks or am I right in thinking that the hard drive has died? Any advice would be much appreciated.
 

TheShooter93

Cody
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If the harddrive is making loud "thumping" noises like you're saying, it definitely sounds like there is a problem.

What happens after pressing F8 during bootup?

If you're able to select "Safe Mode", what happens?

What are the STOP codes on those BSOD's?
 

marcaevans

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First of all if I do not press F8 then then loading bar will come up but then go through to the blue error screen. When pressing F8 I just get a cursor in the top left hand corner of the screen nothing more, it just freezes there. I am currently under the belief that safe mode is now non existent, everything I have tried has come up short.

stop code 0x00000050 (0xAF74504D, 0x00000000, 0x8C0039DF, 0x00000002)
 

TheShooter93

Cody
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What's the make and model of the problem PC?

And the operating system it's running?
 

TheShooter93

Cody
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Was the latest service pack downloaded and installed before this started happening?

HERE is an informational page from Microsoft about that BSOD.

running Windows Vista, what a useless operating system.
I think Windows Vista got a lot of bad press, really. It's a stable operating system, and it's only significant drawbacks was too much processor and RAM demand.

Having said that, I would take Windows XP or 7 over it any day. :D
 

TheShooter93

Cody
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Since Safe Mode isn't working, I'm thinking a System Recovery is our last real option.

Do you have Recovery CDs, the Vista OS CD, or a Recovery Partition?
 

marcaevans

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What would the service pack have done? Are there any way of finding out if it was installed.
 

TheShooter93

Cody
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As of right now, there's no way to find out what Service Pack was installed.

The reason I was asking is because on the Microsoft informational page, it mentioned a fix including installing the latest service pack. But since we can't even get into Windows, that option isn't doable.
 

marcaevans

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If we do go down the line of system recovery will this wipe all data from the machine or can we recover it?
 

TheShooter93

Cody
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It will wipe all data from the machine.

This article briefly explains your options at this point concerning data recovery.
 
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