1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Windows vista problem

Discussion in 'Windows Vista' started by marcaevans, Dec 7, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. marcaevans

    marcaevans Thread Starter

    Joined:
    Dec 7, 2011
    Messages:
    7
    Hello all,

    I must first point out that I am a Mac user and just posting this on behalf of a friend. My friend tonight downloaded something on to his machine and later found out he had a trojan horse installed, when trying to delete it the chaos started. The problem now is that all he can get up is the blue screen of death and there is no way to get the screen up to boot into safe mode. I assume that the screen that is supposed to be the option for this is coming up with a text cursor in the top left hand point of the screen. F8 does not work towards fixing this problem and neither does F2 or F12.

    My initial assumption is that the hard-drive has died, it is making thumping noises. I have been told that the fan has also been faulty on the machine for many months meaning the computer regularly overheats and shuts off. I would just like some general advice to point us in the right direction in restoring now, will we need to restore from the windows boot disks or am I right in thinking that the hard drive has died? Any advice would be much appreciated.
     
  2. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    If the harddrive is making loud "thumping" noises like you're saying, it definitely sounds like there is a problem.

    What happens after pressing F8 during bootup?

    If you're able to select "Safe Mode", what happens?

    What are the STOP codes on those BSOD's?
     
  3. marcaevans

    marcaevans Thread Starter

    Joined:
    Dec 7, 2011
    Messages:
    7
    First of all if I do not press F8 then then loading bar will come up but then go through to the blue error screen. When pressing F8 I just get a cursor in the top left hand corner of the screen nothing more, it just freezes there. I am currently under the belief that safe mode is now non existent, everything I have tried has come up short.

    stop code 0x00000050 (0xAF74504D, 0x00000000, 0x8C0039DF, 0x00000002)
     
  4. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    What's the make and model of the problem PC?

    And the operating system it's running?
     
  5. marcaevans

    marcaevans Thread Starter

    Joined:
    Dec 7, 2011
    Messages:
    7
    Toshiba Equium A200 running Windows Vista, what a useless operating system.
     
  6. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    Was the latest service pack downloaded and installed before this started happening?

    HERE is an informational page from Microsoft about that BSOD.

    I think Windows Vista got a lot of bad press, really. It's a stable operating system, and it's only significant drawbacks was too much processor and RAM demand.

    Having said that, I would take Windows XP or 7 over it any day. :D
     
  7. marcaevans

    marcaevans Thread Starter

    Joined:
    Dec 7, 2011
    Messages:
    7
    No it was not downloaded recently.
     
  8. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    Since Safe Mode isn't working, I'm thinking a System Recovery is our last real option.

    Do you have Recovery CDs, the Vista OS CD, or a Recovery Partition?
     
  9. marcaevans

    marcaevans Thread Starter

    Joined:
    Dec 7, 2011
    Messages:
    7
    What would the service pack have done? Are there any way of finding out if it was installed.
     
  10. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    As of right now, there's no way to find out what Service Pack was installed.

    The reason I was asking is because on the Microsoft informational page, it mentioned a fix including installing the latest service pack. But since we can't even get into Windows, that option isn't doable.
     
  11. marcaevans

    marcaevans Thread Starter

    Joined:
    Dec 7, 2011
    Messages:
    7
    If we do go down the line of system recovery will this wipe all data from the machine or can we recover it?
     
  12. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    It will wipe all data from the machine.

    This article briefly explains your options at this point concerning data recovery.
     
  13. marcaevans

    marcaevans Thread Starter

    Joined:
    Dec 7, 2011
    Messages:
    7
    OK thank you for your help.
     
  14. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    You're welcome.

    Anything else you want to know?
     
  15. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1030214

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice