windows will not boot past the "starting windows" screen.

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ThomasParas

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Joined
Jan 25, 2011
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problem: windows will not boot past the "starting windows" screen. The processor gets really hot as if its trying to do something but it never makes it to the desktop.

When I launch startup repair, the automatic startup repair tool always fails to fix the problem (surprise)
When I view the problem details, I get this:

Problem Signature:
Problem Event Name: StartupRepairOffline
Problem Signature 1: 6.1.7600.16385
Problem Signature 2: 6.1.7600.16385
Problem Signature 3: unknown
Problem Signature 4: 55
Problem Signature 5: AutoFailover
Problem Signature 6: 1
Problem Signature 7: NoRootCause
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

My computer: Compaq Presario Cq62-238DX Notebook
Windows Home Premium

Ran chkdsk, no problems
tried a clean boot (no startup programs), did not get past windows startup screen
it boots into safe mode just fine, but I don't know what to do from there
tried repairing the boot sector. That didn't work.

Not sure where to take it at this point. Please help.
 
Joined
Jan 26, 2011
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Did you try the Windows 7 DVD. It has a repair option too. (I'm not sure which repair you are referring to).

In my experience the repair option in the Windows 7 DVD fixes pretty much everything. If you have tried this and the problem still persists, I'm afraid that this could be a hardware problem. See if you can take it to the service center.
 
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