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Windows XP Blue Screen "SPOP: c000021a {Fatal System Error}"

Discussion in 'Windows XP' started by Haychee, Aug 6, 2010.

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  1. Haychee

    Haychee Thread Starter

    Joined:
    Aug 6, 2010
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    Hello all,

    This is my first post, I am not very computer literate and I am having a very large problem at the moment with my Windows XP Media Edition, with Microsoft Service Pack 3 installed.


    This morning I started my computer and it worked fine initially loading up my desktop background and desktop icons, then the task bar at the bottom turned grey.


    Without clicking anything my screen then turned blue and I got the error message that follows:

    STOP: c000021a {Fatal System Error}
    The WIndows Logon Process system process terminated unexpectedly with a status of 0x0000005 (0x00000000 0x00000000).
    The system has been shut down



    I rebooted about 4 times getting the same error, but on the 5th time it logged on as normal. I was then able to use the computer for about an hour I then turned it off. After rebooting it a few minutes ago the same error has appeared again and have rebooting about 10 times it doesnt seem to be going this time.

    On occasions I get a different error which is:

    "STOP: c00000135 {Unable To Locate Component}
    This application has failed to start because qt-mt.dll was not found. Re-installing the application may fix this problem.

    Beginning dump of physical memory
    Physical memory dump complete
    Contact your system administrator or technical support group for further assistance.

    Has anyone got any idea what this is and how to solve it? And if the two errors are related?


    Thank you

    Haychee
     
  2. chefnee

    chefnee

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    Feb 5, 2009
    Messages:
    55
    What was the last thing that you've or someone else has installed? Was it hardware or software?
     
  3. Haychee

    Haychee Thread Starter

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    Aug 6, 2010
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    Um it was a program so software.
     
  4. chefnee

    chefnee

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    Feb 5, 2009
    Messages:
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    When you get a "Blue Screen of Death" (BSOD), it means somethings wrong! Duh! :p Everyone knows that. But exactly what is the issue at hand. It is Windows way of telling you, whatever changed happened to the computer, either install new hardware and / or install new software, could be the issue. Sometimes when the software wasn't written properly and isn't completely tested for your operating system. You told me, "software" was the last thing that was installed. Find out what piece of software is and uninstall it. It might solve your problem.

    I hope this helps.:)
     
  5. chefnee

    chefnee

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    To uninstall the software, go to safe mode by pressing F8 during boot up on your XP computer. And go to your Windows control panel and uninstall the program that was last installed.

    I hope this helps.:)
     
  6. shoutwity

    shoutwity

    Joined:
    Aug 11, 2010
    Messages:
    91
    this what has happened to my computer a few minutes ago and now it wont turn on. what scares me is that the last thing that was loaded on was a XP update o.o im on my wii right now
     
  7. chefnee

    chefnee

    Joined:
    Feb 5, 2009
    Messages:
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    Please be more specific.

    I will rephrase the information you have given. You stated that you keep getting BSOD. It has happened 3 or 4 times. But on the 5th time the computer turned on fine. Now you stated that it will not turn on. Was there anything that was missing from my assestment?

    Were you able to go into Safe Mode?

    How many people use that computer? If there was another person, ask them what was the last thing that has changed since you used it. There might be answer yet. We will solve it together.
     
  8. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Please attach copies of your crash files in the C:\Windows\minidump folder for analysis (if you can get them).

    If you can boot from the XP CD, do so and run chkdsk /p on your drive.

    Have you tried "Last Good..." and other startup options?

    Were there any other problems with the machine lately? [​IMG]
     
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