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Windows xp blue screen

Discussion in 'Windows XP' started by elenas, Jan 10, 2013.

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  1. elenas

    elenas Thread Starter

    Joined:
    Jan 10, 2013
    Messages:
    2
    It's about 2 weeks in my laptop (acer aspire 5920g) seldom appears a blue screen saying there's an error. Today's the 3rd time this happens in 2 weeks. This message says

    *** STOP: 0x0000008E (0xC0000005, 0xBF956A02, 0xAAB9CC00, 0x00000000)
    *** wink32k.sys - Address BF956A02 base at BF800000, DateStamp 50a1a16d

    any idea?
    thanks :)
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    Messages:
    18,857
    Hi, where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
    Download BlueScreenView
    http://www.nirsoft.net/utils/blue_screen_view.html
    Download link at the bottom of the page.

    Download > Install.
    Once it has scanned > Click on Edit > Select All > File > Save Selected Item
    It will open in Notepad - or save to Notepad > Copy > Paste.
    Then Post the last 5 minidump files

    Check this link first
    ------
    Check and post
    TSG System Information Utility - found here.
    http://library.techguy.org/wiki/TSG_Valuable_links
     
  3. elenas

    elenas Thread Starter

    Joined:
    Jan 10, 2013
    Messages:
    2
    ok, the last 5 minidump files are (in order of time, I think)
    ntoskrnl.exe ntoskrnl.exe+6a6cc 0x804d7000 0x806e6000 0x0020f000 0x503385d0 21/08/2012 13.57.52 Sistema operativo Microsoft® Windows® Sistema e kernel NT 5.1.2600.6284 (xpsp_sp3_gdr.120821-1629) Microsoft Corporation C:\WINDOWS\system32\ntoskrnl.exe

    win32k.sys win32k.sys+156a02 0xbf800000 0xbf9c7a80 0x001c7a80 0x50a1a16d 13/11/2012 2.25.01 Sistema operativo Microsoft® Windows® Driver Win32 multiutente 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419) Microsoft Corporation C:\WINDOWS\system32\win32k.sys

    hal.dll 0x806e6000 0x80706d00 0x00020d00 0x4802517f 13/04/2008 19.31.27 Microsoft® Windows® Operating System Hardware Abstraction Layer DLL 5.1.2600.5512 (xpsp.080413-2111) Microsoft Corporation C:\WINDOWS\system32\hal.dll

    kdcom.dll 0xb85a8000 0xb85a9b80 0x00001b80 0x3b7d8346 17/08/2001 21.49.10 Microsoft® Windows® Operating System Kernel Debugger HW Extension DLL 5.1.2600.0 (xpclient.010817-1148) Microsoft Corporation C:\WINDOWS\system32\kdcom.dll

    BOOTVID.dll 0xb84b8000 0xb84bb000 0x00003000 0x3b7d8345 17/08/2001 21.49.09 Microsoft® Windows® Operating System VGA Boot Driver 5.1.2600.0 (xpclient.010817-1148) Microsoft Corporation C:\WINDOWS\system32\BOOTVID.dll


    the first 2 were coloured in pink, I think these are the most important errors, but I'm not an expert so..I rely on you! Thank you very much :)
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    Messages:
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    First check Device Manager
    http://www.computerhope.com/issues/ch000833.htm
    Click the + sign to expand all entries.
    Check for exclamation marks.
    If a driver is needed - always go to the manufacturers website.
    ------
    Check and post
    TSG System Information Utility - found here.
    http://library.techguy.org/wiki/TSG_Valuable_links
    ------
    Download Security Check by screen317
    http://screen317.spywareinfoforum.org/
    Save it to your Desktop.

    Double click the install icon.
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad - and will save a log called checkup.txt.
    Post the result of the scan here.
     
  5. Pheasantww

    Pheasantww

    Joined:
    Jan 29, 2013
    Messages:
    6
    I to have a similar BSOD error. I have run the tests you suggest and here are the results:

    Minidump info:

    ==================================================
    Dump File : Mini012913-01.dmp
    Crash Time : 1/29/2013 5:10:41 AM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0xbf956a02
    Parameter 3 : 0xb2c3ec00
    Parameter 4 : 0x00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+156a02
    File Description : Multi-User Win32 Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419)
    Processor : 32-bit
    Crash Address : win32k.sys+156a02
    Stack Address 1 : win32k.sys+14e08f
    Stack Address 2 : win32k.sys+14e10b
    Stack Address 3 : ntoskrnl.exe+77ec
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini012913-01.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 90,112
    ==================================================

    ==================================================
    Dump File : Mini012713-01.dmp
    Crash Time : 1/27/2013 3:23:30 AM
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x10000050
    Parameter 1 : 0xe193101c
    Parameter 2 : 0x00000000
    Parameter 3 : 0xbf82ebc1
    Parameter 4 : 0x00000001
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+2ebc1
    File Description : Multi-User Win32 Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419)
    Processor : 32-bit
    Crash Address : win32k.sys+2ebc1
    Stack Address 1 : win32k.sys+3a80f
    Stack Address 2 : win32k.sys+15602e
    Stack Address 3 : win32k.sys+14ce3f
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini012713-01.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 90,112
    ==================================================

    ==================================================
    Dump File : Mini012613-01.dmp
    Crash Time : 1/26/2013 6:00:22 AM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0xbf956a02
    Parameter 3 : 0xb2919c00
    Parameter 4 : 0x00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+14e08f
    File Description : Multi-User Win32 Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419)
    Processor : 32-bit
    Crash Address : win32k.sys+156a02
    Stack Address 1 : win32k.sys+14e08f
    Stack Address 2 : win32k.sys+14e10b
    Stack Address 3 : ntoskrnl.exe+77ec
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini012613-01.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 65,536
    ==================================================

    ==================================================
    Dump File : Mini012413-01.dmp
    Crash Time : 1/24/2013 5:50:13 AM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0xbf82eafd
    Parameter 3 : 0xb24dcb70
    Parameter 4 : 0x00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+3a80f
    File Description : Multi-User Win32 Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419)
    Processor : 32-bit
    Crash Address : win32k.sys+2eafd
    Stack Address 1 : win32k.sys+3a80f
    Stack Address 2 : win32k.sys+15602e
    Stack Address 3 : win32k.sys+14ce3f
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini012413-01.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 65,536
    ==================================================

    ==================================================
    Dump File : Mini012213-01.dmp
    Crash Time : 1/22/2013 6:27:10 AM
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x00000050
    Parameter 1 : 0xe49dc01c
    Parameter 2 : 0x00000000
    Parameter 3 : 0xbf82ebc1
    Parameter 4 : 0x00000001
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+f643c
    File Description : Multi-User Win32 Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+5c8be
    Stack Address 1 : ntoskrnl.exe+4d228
    Stack Address 2 : ntoskrnl.exe+a72b
    Stack Address 3 : win32k.sys+2ebc1
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini012213-01.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 65,536
    ==================================================

    Device Manager:
    No exclamation points.

    Security Check:
    Results of screen317's Security Check version 0.99.57
    Windows XP Service Pack 3 x86
    Internet Explorer 8
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Disabled!

    Antivirus up to date! (On Access scanning disabled!)
    `````````Anti-malware/Other Utilities Check:`````````
    Ad-Aware
    WinPatrol
    MVPS Hosts File
    CloneSpy 2.62
    Secunia PSI (2.0.0.3001)
    HostsMan 3.1.55
    Malwarebytes Anti-Malware version 1.70.0.1100
    CCleaner
    Java(TM) 6 Update 24
    Java 7 Update 11
    Adobe Flash Player 10 Flash Player out of Date!
    Adobe Flash Player 11.5.502.146
    Adobe Reader 9 Adobe Reader out of Date!
    Mozilla Firefox 17.0.1 Firefox out of Date!
    Mozilla Thunderbird (17.0.2)
    ````````Process Check: objlist.exe by Laurent````````
    Ad-Aware AAWService.exe is disabled!
    Ad-Aware AAWTray.exe is disabled!
    WinPatrol winpatrol.exe
    AVAST Software Avast AvastSvc.exe
    AVAST Software Avast avastUI.exe
    BillP Studios WinPatrol winpatrol.exe
    CheckPoint ZoneAlarm vsmon.exe
    CheckPoint ZoneAlarm zatray.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C:: 15% Defragment your hard drive soon! (Do NOT defrag if SSD!)
    ````````````````````End of Log``````````````````````


    System Info:
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: AMD Athlon(tm) XP 2400+, x86 Family 6 Model 8 Stepping 1
    Processor Count: 1
    RAM: 1535 Mb
    Graphics Card: NVIDIA GeForce 6200, 512 Mb
    Hard Drives: C: Total - 170431 MB, Free - 108548 MB; F: Total - 36483 MB, Free - 27911 MB; G: Total - 80003 MB, Free - 51570 MB; H: Total - 40005 MB, Free - 32631 MB; I: Total - 40005 MB, Free - 35932 MB; J: Total - 60000 MB, Free - 56516 MB; K: Total - 50006 MB, Free - 48607 MB; L: Total - 305242 MB, Free - 209023 MB;
    Motherboard: , KM266-8235
    Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled

    PS: The BSOD happens in the first 10 minutes of turning on the computer. Then after a restart, it will run fine the rest of the day.

    Any help here would be greatly appreciated. Thanks,
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,857
    Hi, you should have started your own thread.
    But elenas may not return or their problem may be solved.
    -------
    Some reasons for Blue Screens
    New hardware - Software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.

    Where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
    ---------
    Run a Mem Test.
    http://www.memtest86.com/download.html

    Download the ISO file from one of the links above to your desktop.
    Then burn the ISO to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.
    -------
    AVAST Software is not listed under Anti-malware/Other Utilities Check: in screen317's Security Check
    I woud uninstall.
    Ad-Aware - it may be conflicting with Avast Anti-Virus program.
    I'd also uninstall - CloneSpy 2.62, or at least disable it to test if that too is causing a conflict.
    -------
    Adobe Flash Player 10 Flash Player out of Date!
    http://get.adobe.com/flashplayer/?no_redirect
    Adobe Reader 9 Adobe Reader out of Date!
    http://get.adobe.com/reader/
    Untick the free McAfee scan before downloading Adobe
     
  7. Pheasantww

    Pheasantww

    Joined:
    Jan 29, 2013
    Messages:
    6
    I actually ran memtest86 a couple days ago while researching this problem. It ran for 4 hours and no errors found.

    AVAST is my main antivirus with Ad-Aware only active on demand when I want to verify a scan from a different program. So they shouldn't be conflicting.

    I have uninstalled Clonespy via REVO.

    Any significants to the following:

    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+156a02
    File Description : Multi-User Win32 Driver

    or

    PS: The BSOD happens in the first 10 minutes of turning on the computer. Then after a restart, it will run fine the rest of the day.

    Thanks for the quick response.
     
  8. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,857
    You say there are no exclamation marks in Device Manager?

    Caused By Driver : win32k.sys
    Can be caused by corrupted virtual memory.

    First Disable Virtual memory.

    Right click My Computer > Properties
    Click the Advanced tab
    Under Performance click settings.
    Advanced tab.
    Under Virtual memory click change
    Click no paging file
    Click Ok.
    Then restart the computer

    Now enable Virtual memory.

    Right click My Computer > Properties
    Advanced tab
    Under Performance click settings.
    Click the Advanced tab.
    Under Virtual memory click change
    Click System Managed Size
    Click Ok
    Then restart the computer
    -------
    Please download SINO by Artellos.

    • Save SINO to your desktop and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
    • Then please check the following checkboxes:
      Code:
      Event Log
      
    • Once checked, hit the Run Scan! button and wait for the program to finish the scan.
    • A notepad window will pop up. Please copy all of the content into your next reply.
    Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.
     
  9. Pheasantww

    Pheasantww

    Joined:
    Jan 29, 2013
    Messages:
    6
    Did the virtual memory as indicated and here are the results of SINO:

    System Investigator by Olrik
    Log Created On: 0851_29-01-2013
    SINO Version: 3.1.0.0

    Total RAM: 1535 MB | Free RAM: 535 MB | Pagefile Size: 3434 MB
    A: | None | 3 1/2 Inch Floppy Drive
    C: | 108358 MB out of 170431 MB Free | Local Fixed Disk
    D: | None | CD-ROM Disc
    E: | None | CD-ROM Disc
    F: | 27910 MB out of 36483 MB Free | Local Fixed Disk
    G: | 51570 MB out of 80003 MB Free | Local Fixed Disk
    H: | 32631 MB out of 40005 MB Free | Local Fixed Disk
    I: | 35932 MB out of 40005 MB Free | Local Fixed Disk
    J: | 56516 MB out of 60000 MB Free | Local Fixed Disk
    K: | 48607 MB out of 50006 MB Free | Local Fixed Disk
    L: | 209023 MB out of 305242 MB Free | Local Fixed Disk

    <<<< Last 5 Application Errors or Warnings >>>>

    Computer Name: BT-C57D966A47 | ID: 1023 | Source: MsiInstaller | Type: Error | Date: 21-1-13 18:3:20 | Log: Application
    Message: Product: Adobe Reader X (10.1.5) - Update 'Adobe Reader X (10.1.5)' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\BRETTE~1\LOCALS~1\Temp\MSI235c0.LOG.


    Computer Name: BT-C57D966A47 | ID: 11321 | Source: MsiInstaller | Type: Error | Date: 21-1-13 18:3:7 | Log: Application
    Message: Product: Adobe Reader X (10.1.5) -- Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe.


    Computer Name: BT-C57D966A47 | ID: 1013 | Source: MsiInstaller | Type: Error | Date: 20-1-13 7:11:39 | Log: Application
    Message: Product: Eraser 6.0.10.2620 -- A newer version of Eraser is already installed. Setup will now exit.


    Computer Name: BT-C57D966A47 | ID: 1517 | Source: Userenv | Type: Warning | Date: 19-1-13 19:11:54 | Log: Application
    Message: Windows saved user BT-C57D966A47\Brett et el registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.





    This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.


    Computer Name: BT-C57D966A47 | ID: 4 | Source: QuickBooks | Type: Error | Date: 19-1-13 8:33:50 | Log: Application
    Message: An unexpected error has occured in "QuickBooks":
    Returning NULL QBWinInstance Handle
    <<<< Last 5 System Errors or Warnings >>>>

    Computer Name: BT-C57D966A47 | ID: 10005 | Source: DCOM | Type: Error | Date: 29-1-13 8:50:22 | Log: System
    Message: DCOM got error "%1058" attempting to start the service Ad-Aware Service with arguments ""

    in order to run the server:

    {706FFEF5-7E90-4149-B038-B39106ECDB99}


    Computer Name: BT-C57D966A47 | ID: 10005 | Source: DCOM | Type: Error | Date: 29-1-13 5:52:47 | Log: System
    Message: DCOM got error "%1058" attempting to start the service Ad-Aware Service with arguments ""

    in order to run the server:

    {706FFEF5-7E90-4149-B038-B39106ECDB99}


    Computer Name: BT-C57D966A47 | ID: 10005 | Source: DCOM | Type: Error | Date: 29-1-13 5:52:44 | Log: System
    Message: DCOM got error "%1058" attempting to start the service Ad-Aware Service with arguments ""

    in order to run the server:

    {706FFEF5-7E90-4149-B038-B39106ECDB99}


    Computer Name: BT-C57D966A47 | ID: 10005 | Source: DCOM | Type: Error | Date: 29-1-13 5:52:33 | Log: System
    Message: DCOM got error "%1058" attempting to start the service Ad-Aware Service with arguments ""

    in order to run the server:

    {706FFEF5-7E90-4149-B038-B39106ECDB99}


    Computer Name: BT-C57D966A47 | ID: 10005 | Source: DCOM | Type: Error | Date: 29-1-13 5:52:26 | Log: System
    Message: DCOM got error "%1058" attempting to start the service Ad-Aware Service with arguments ""

    in order to run the server:

    {706FFEF5-7E90-4149-B038-B39106ECDB99}


    <<<< Special Events >>>>

    There were no special events found



    ------ End of File ------

    Thanks,
     
  10. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,857
    Start > Run > Type
    services.msc

    In Services - scroll down to Ad-Aware Service - or anything Ad-Aware related.
    Right click - Properites.

    In the startup type drop box - select Manual option.
    Click Apply - Ok.

    Restart your Pc.
    Let us know if that helps.
     
  11. Pheasantww

    Pheasantww

    Joined:
    Jan 29, 2013
    Messages:
    6
    I saw those ad-aware entries and went ahead and removed ad-aware completely. I will try this for a couple days and see if that resolved the BSOD.

    Thanks for your help. i will report back. Take care...
     
  12. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,857
    Ok - keep us updated.
     
  13. Pheasantww

    Pheasantww

    Joined:
    Jan 29, 2013
    Messages:
    6
    I think I finally traced this out. I believe it was an MS update that was conflicting. Fortunitly I keep track of what updates I run. The errors kept indicating a Win32k Kernal problem. (not sure what that is).

    In mid January, MS issued 2 Win32k Kernal updates: B2779030 and B2753842-V2. Since I could not tell which one was the problem, I uninstalled both. It has been about 2 weeks and no BSOD.

    The little detective programs you recommended helped a lot. Thanks so much....
     
  14. Pheasantww

    Pheasantww

    Joined:
    Jan 29, 2013
    Messages:
    6
    I think I finally traced this out. I believe it was an MS update that was conflicting. Fortunitly I keep track of what updates I run. The errors kept indicating a Win32k Kernal problem. (not sure what that is).

    In mid January, MS issued 2 Win32k Kernal updates: B2779030 and B2753842-V2. Since I could not tell which one was the problem, I uninstalled both. It has been about 2 weeks and no BSOD.

    The little detective programs you recommended helped a lot. Thanks so much....
     
  15. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,857
    Glad to be of some help - thanks for the update (y)
    It can be marked Solved at Thread Tools at the top of the page.
     
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