Windows xp blue screen

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elenas

Thread Starter
Joined
Jan 10, 2013
Messages
2
It's about 2 weeks in my laptop (acer aspire 5920g) seldom appears a blue screen saying there's an error. Today's the 3rd time this happens in 2 weeks. This message says

*** STOP: 0x0000008E (0xC0000005, 0xBF956A02, 0xAAB9CC00, 0x00000000)
*** wink32k.sys - Address BF956A02 base at BF800000, DateStamp 50a1a16d

any idea?
thanks :)
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,448
Hi, where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
Download BlueScreenView
http://www.nirsoft.net/utils/blue_screen_view.html
Download link at the bottom of the page.

Download > Install.
Once it has scanned > Click on Edit > Select All > File > Save Selected Item
It will open in Notepad - or save to Notepad > Copy > Paste.
Then Post the last 5 minidump files

Check this link first
------
Check and post
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links
 

elenas

Thread Starter
Joined
Jan 10, 2013
Messages
2
ok, the last 5 minidump files are (in order of time, I think)
ntoskrnl.exe ntoskrnl.exe+6a6cc 0x804d7000 0x806e6000 0x0020f000 0x503385d0 21/08/2012 13.57.52 Sistema operativo Microsoft® Windows® Sistema e kernel NT 5.1.2600.6284 (xpsp_sp3_gdr.120821-1629) Microsoft Corporation C:\WINDOWS\system32\ntoskrnl.exe

win32k.sys win32k.sys+156a02 0xbf800000 0xbf9c7a80 0x001c7a80 0x50a1a16d 13/11/2012 2.25.01 Sistema operativo Microsoft® Windows® Driver Win32 multiutente 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419) Microsoft Corporation C:\WINDOWS\system32\win32k.sys

hal.dll 0x806e6000 0x80706d00 0x00020d00 0x4802517f 13/04/2008 19.31.27 Microsoft® Windows® Operating System Hardware Abstraction Layer DLL 5.1.2600.5512 (xpsp.080413-2111) Microsoft Corporation C:\WINDOWS\system32\hal.dll

kdcom.dll 0xb85a8000 0xb85a9b80 0x00001b80 0x3b7d8346 17/08/2001 21.49.10 Microsoft® Windows® Operating System Kernel Debugger HW Extension DLL 5.1.2600.0 (xpclient.010817-1148) Microsoft Corporation C:\WINDOWS\system32\kdcom.dll

BOOTVID.dll 0xb84b8000 0xb84bb000 0x00003000 0x3b7d8345 17/08/2001 21.49.09 Microsoft® Windows® Operating System VGA Boot Driver 5.1.2600.0 (xpclient.010817-1148) Microsoft Corporation C:\WINDOWS\system32\BOOTVID.dll


the first 2 were coloured in pink, I think these are the most important errors, but I'm not an expert so..I rely on you! Thank you very much :)
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,448
First check Device Manager
http://www.computerhope.com/issues/ch000833.htm
Click the + sign to expand all entries.
Check for exclamation marks.
If a driver is needed - always go to the manufacturers website.
------
Check and post
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links
------
Download Security Check by screen317
http://screen317.spywareinfoforum.org/
Save it to your Desktop.

Double click the install icon.
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad - and will save a log called checkup.txt.
Post the result of the scan here.
 
Joined
Jan 29, 2013
Messages
6
I to have a similar BSOD error. I have run the tests you suggest and here are the results:

Minidump info:

==================================================
Dump File : Mini012913-01.dmp
Crash Time : 1/29/2013 5:10:41 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf956a02
Parameter 3 : 0xb2c3ec00
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+156a02
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419)
Processor : 32-bit
Crash Address : win32k.sys+156a02
Stack Address 1 : win32k.sys+14e08f
Stack Address 2 : win32k.sys+14e10b
Stack Address 3 : ntoskrnl.exe+77ec
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012913-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini012713-01.dmp
Crash Time : 1/27/2013 3:23:30 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xe193101c
Parameter 2 : 0x00000000
Parameter 3 : 0xbf82ebc1
Parameter 4 : 0x00000001
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+2ebc1
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419)
Processor : 32-bit
Crash Address : win32k.sys+2ebc1
Stack Address 1 : win32k.sys+3a80f
Stack Address 2 : win32k.sys+15602e
Stack Address 3 : win32k.sys+14ce3f
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012713-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini012613-01.dmp
Crash Time : 1/26/2013 6:00:22 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf956a02
Parameter 3 : 0xb2919c00
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+14e08f
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419)
Processor : 32-bit
Crash Address : win32k.sys+156a02
Stack Address 1 : win32k.sys+14e08f
Stack Address 2 : win32k.sys+14e10b
Stack Address 3 : ntoskrnl.exe+77ec
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012613-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 65,536
==================================================

==================================================
Dump File : Mini012413-01.dmp
Crash Time : 1/24/2013 5:50:13 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf82eafd
Parameter 3 : 0xb24dcb70
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+3a80f
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419)
Processor : 32-bit
Crash Address : win32k.sys+2eafd
Stack Address 1 : win32k.sys+3a80f
Stack Address 2 : win32k.sys+15602e
Stack Address 3 : win32k.sys+14ce3f
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012413-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 65,536
==================================================

==================================================
Dump File : Mini012213-01.dmp
Crash Time : 1/22/2013 6:27:10 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xe49dc01c
Parameter 2 : 0x00000000
Parameter 3 : 0xbf82ebc1
Parameter 4 : 0x00000001
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+f643c
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6322 (xpsp_sp3_gdr.121113-0419)
Processor : 32-bit
Crash Address : ntoskrnl.exe+5c8be
Stack Address 1 : ntoskrnl.exe+4d228
Stack Address 2 : ntoskrnl.exe+a72b
Stack Address 3 : win32k.sys+2ebc1
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012213-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 65,536
==================================================

Device Manager:
No exclamation points.

Security Check:
Results of screen317's Security Check version 0.99.57
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!

Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Ad-Aware
WinPatrol
MVPS Hosts File
CloneSpy 2.62
Secunia PSI (2.0.0.3001)
HostsMan 3.1.55
Malwarebytes Anti-Malware version 1.70.0.1100
CCleaner
Java(TM) 6 Update 24
Java 7 Update 11
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 11.5.502.146
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox 17.0.1 Firefox out of Date!
Mozilla Thunderbird (17.0.2)
````````Process Check: objlist.exe by Laurent````````
Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
WinPatrol winpatrol.exe
AVAST Software Avast AvastSvc.exe
AVAST Software Avast avastUI.exe
BillP Studios WinPatrol winpatrol.exe
CheckPoint ZoneAlarm vsmon.exe
CheckPoint ZoneAlarm zatray.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 15% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````


System Info:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) XP 2400+, x86 Family 6 Model 8 Stepping 1
Processor Count: 1
RAM: 1535 Mb
Graphics Card: NVIDIA GeForce 6200, 512 Mb
Hard Drives: C: Total - 170431 MB, Free - 108548 MB; F: Total - 36483 MB, Free - 27911 MB; G: Total - 80003 MB, Free - 51570 MB; H: Total - 40005 MB, Free - 32631 MB; I: Total - 40005 MB, Free - 35932 MB; J: Total - 60000 MB, Free - 56516 MB; K: Total - 50006 MB, Free - 48607 MB; L: Total - 305242 MB, Free - 209023 MB;
Motherboard: , KM266-8235
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled

PS: The BSOD happens in the first 10 minutes of turning on the computer. Then after a restart, it will run fine the rest of the day.

Any help here would be greatly appreciated. Thanks,
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,448
Hi, you should have started your own thread.
But elenas may not return or their problem may be solved.
-------
Some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.

Where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
---------
Run a Mem Test.
http://www.memtest86.com/download.html

Download the ISO file from one of the links above to your desktop.
Then burn the ISO to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.
-------
AVAST Software is not listed under Anti-malware/Other Utilities Check: in screen317's Security Check
I woud uninstall.
Ad-Aware - it may be conflicting with Avast Anti-Virus program.
I'd also uninstall - CloneSpy 2.62, or at least disable it to test if that too is causing a conflict.
-------
Adobe Flash Player 10 Flash Player out of Date!
http://get.adobe.com/flashplayer/?no_redirect
Adobe Reader 9 Adobe Reader out of Date!
http://get.adobe.com/reader/
Untick the free McAfee scan before downloading Adobe
 
Joined
Jan 29, 2013
Messages
6
I actually ran memtest86 a couple days ago while researching this problem. It ran for 4 hours and no errors found.

AVAST is my main antivirus with Ad-Aware only active on demand when I want to verify a scan from a different program. So they shouldn't be conflicting.

I have uninstalled Clonespy via REVO.

Any significants to the following:

Caused By Driver : win32k.sys
Caused By Address : win32k.sys+156a02
File Description : Multi-User Win32 Driver

or

PS: The BSOD happens in the first 10 minutes of turning on the computer. Then after a restart, it will run fine the rest of the day.

Thanks for the quick response.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,448
You say there are no exclamation marks in Device Manager?

Caused By Driver : win32k.sys
Can be caused by corrupted virtual memory.

First Disable Virtual memory.

Right click My Computer > Properties
Click the Advanced tab
Under Performance click settings.
Advanced tab.
Under Virtual memory click change
Click no paging file
Click Ok.
Then restart the computer

Now enable Virtual memory.

Right click My Computer > Properties
Advanced tab
Under Performance click settings.
Click the Advanced tab.
Under Virtual memory click change
Click System Managed Size
Click Ok
Then restart the computer
-------
Please download SINO by Artellos.

  • Save SINO to your desktop and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
  • Then please check the following checkboxes:
    Code:
    Event Log
  • Once checked, hit the Run Scan! button and wait for the program to finish the scan.
  • A notepad window will pop up. Please copy all of the content into your next reply.
Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.
 
Joined
Jan 29, 2013
Messages
6
Did the virtual memory as indicated and here are the results of SINO:

System Investigator by Olrik
Log Created On: 0851_29-01-2013
SINO Version: 3.1.0.0

Total RAM: 1535 MB | Free RAM: 535 MB | Pagefile Size: 3434 MB
A: | None | 3 1/2 Inch Floppy Drive
C: | 108358 MB out of 170431 MB Free | Local Fixed Disk
D: | None | CD-ROM Disc
E: | None | CD-ROM Disc
F: | 27910 MB out of 36483 MB Free | Local Fixed Disk
G: | 51570 MB out of 80003 MB Free | Local Fixed Disk
H: | 32631 MB out of 40005 MB Free | Local Fixed Disk
I: | 35932 MB out of 40005 MB Free | Local Fixed Disk
J: | 56516 MB out of 60000 MB Free | Local Fixed Disk
K: | 48607 MB out of 50006 MB Free | Local Fixed Disk
L: | 209023 MB out of 305242 MB Free | Local Fixed Disk

<<<< Last 5 Application Errors or Warnings >>>>

Computer Name: BT-C57D966A47 | ID: 1023 | Source: MsiInstaller | Type: Error | Date: 21-1-13 18:3:20 | Log: Application
Message: Product: Adobe Reader X (10.1.5) - Update 'Adobe Reader X (10.1.5)' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\BRETTE~1\LOCALS~1\Temp\MSI235c0.LOG.


Computer Name: BT-C57D966A47 | ID: 11321 | Source: MsiInstaller | Type: Error | Date: 21-1-13 18:3:7 | Log: Application
Message: Product: Adobe Reader X (10.1.5) -- Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe.


Computer Name: BT-C57D966A47 | ID: 1013 | Source: MsiInstaller | Type: Error | Date: 20-1-13 7:11:39 | Log: Application
Message: Product: Eraser 6.0.10.2620 -- A newer version of Eraser is already installed. Setup will now exit.


Computer Name: BT-C57D966A47 | ID: 1517 | Source: Userenv | Type: Warning | Date: 19-1-13 19:11:54 | Log: Application
Message: Windows saved user BT-C57D966A47\Brett et el registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.





This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.


Computer Name: BT-C57D966A47 | ID: 4 | Source: QuickBooks | Type: Error | Date: 19-1-13 8:33:50 | Log: Application
Message: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
<<<< Last 5 System Errors or Warnings >>>>

Computer Name: BT-C57D966A47 | ID: 10005 | Source: DCOM | Type: Error | Date: 29-1-13 8:50:22 | Log: System
Message: DCOM got error "%1058" attempting to start the service Ad-Aware Service with arguments ""

in order to run the server:

{706FFEF5-7E90-4149-B038-B39106ECDB99}


Computer Name: BT-C57D966A47 | ID: 10005 | Source: DCOM | Type: Error | Date: 29-1-13 5:52:47 | Log: System
Message: DCOM got error "%1058" attempting to start the service Ad-Aware Service with arguments ""

in order to run the server:

{706FFEF5-7E90-4149-B038-B39106ECDB99}


Computer Name: BT-C57D966A47 | ID: 10005 | Source: DCOM | Type: Error | Date: 29-1-13 5:52:44 | Log: System
Message: DCOM got error "%1058" attempting to start the service Ad-Aware Service with arguments ""

in order to run the server:

{706FFEF5-7E90-4149-B038-B39106ECDB99}


Computer Name: BT-C57D966A47 | ID: 10005 | Source: DCOM | Type: Error | Date: 29-1-13 5:52:33 | Log: System
Message: DCOM got error "%1058" attempting to start the service Ad-Aware Service with arguments ""

in order to run the server:

{706FFEF5-7E90-4149-B038-B39106ECDB99}


Computer Name: BT-C57D966A47 | ID: 10005 | Source: DCOM | Type: Error | Date: 29-1-13 5:52:26 | Log: System
Message: DCOM got error "%1058" attempting to start the service Ad-Aware Service with arguments ""

in order to run the server:

{706FFEF5-7E90-4149-B038-B39106ECDB99}


<<<< Special Events >>>>

There were no special events found



------ End of File ------

Thanks,
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,448
Start > Run > Type
services.msc

In Services - scroll down to Ad-Aware Service - or anything Ad-Aware related.
Right click - Properites.

In the startup type drop box - select Manual option.
Click Apply - Ok.

Restart your Pc.
Let us know if that helps.
 
Joined
Jan 29, 2013
Messages
6
I saw those ad-aware entries and went ahead and removed ad-aware completely. I will try this for a couple days and see if that resolved the BSOD.

Thanks for your help. i will report back. Take care...
 
Joined
Jan 29, 2013
Messages
6
I think I finally traced this out. I believe it was an MS update that was conflicting. Fortunitly I keep track of what updates I run. The errors kept indicating a Win32k Kernal problem. (not sure what that is).

In mid January, MS issued 2 Win32k Kernal updates: B2779030 and B2753842-V2. Since I could not tell which one was the problem, I uninstalled both. It has been about 2 weeks and no BSOD.

The little detective programs you recommended helped a lot. Thanks so much....
 
Joined
Jan 29, 2013
Messages
6
I think I finally traced this out. I believe it was an MS update that was conflicting. Fortunitly I keep track of what updates I run. The errors kept indicating a Win32k Kernal problem. (not sure what that is).

In mid January, MS issued 2 Win32k Kernal updates: B2779030 and B2753842-V2. Since I could not tell which one was the problem, I uninstalled both. It has been about 2 weeks and no BSOD.

The little detective programs you recommended helped a lot. Thanks so much....
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,448
Glad to be of some help - thanks for the update (y)
It can be marked Solved at Thread Tools at the top of the page.
 
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