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Windows xp blue screen

Discussion in 'Windows XP' started by quiltlvr63, Feb 3, 2007.

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  1. quiltlvr63

    quiltlvr63 Thread Starter

    Joined:
    Aug 24, 2004
    Messages:
    56
    I'm posting this for my sister in law

    she is running windows xp

    she download either word or word perfect and now she can not get her computer to windows screen.

    no safe mode just goes back to the blue screen with error message when I pick that.

    Thanks for your help on this.
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    What do you mean "no safe mode"?

    Press f8 promptly on startup -- you should get a boot option screen. Try both Safe Mode and Last Known Good Configuration.

    http://support.microsoft.com/kb/315222

    If you manage to boot in Safe Mode -- do a system restore: start > run: msconfig > Launch System Restore and choose a prior date
     
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