Windows xp blue screen

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quiltlvr63

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Joined
Aug 24, 2004
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56
I'm posting this for my sister in law

she is running windows xp

she download either word or word perfect and now she can not get her computer to windows screen.

no safe mode just goes back to the blue screen with error message when I pick that.

Thanks for your help on this.
 
Joined
Dec 9, 2000
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45,855
What do you mean "no safe mode"?

Press f8 promptly on startup -- you should get a boot option screen. Try both Safe Mode and Last Known Good Configuration.

http://support.microsoft.com/kb/315222

If you manage to boot in Safe Mode -- do a system restore: start > run: msconfig > Launch System Restore and choose a prior date
 
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