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Windows XP computer has rebooted from a bugcheck. bluescreen

Discussion in 'Windows XP' started by MJamilkhan, Nov 23, 2017.

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  1. MJamilkhan

    MJamilkhan Thread Starter

    Joined:
    Nov 23, 2017
    Messages:
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    one of our windows xp system reboot automatically, with the blue screen. and shows memory dump error, after restarting i collect the information from event viewer.

    Event Type: Information
    Event Source: Save Dump
    Event Category: None
    Event ID: 1001
    Date: 11/23/2017
    Time: 11:32:04 AM
    User: N/A
    Computer: ENC
    Description:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x10000050 (0xe39b9000, 0x00000000, 0xa78271e4, 0x00000001). A dump was saved in: C:\WINDOWS\Minidump\Mini112317-01.dmp.


    can any one help me ... its happening in most of our computers. started happening suddenly ..
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,439
    Hi, some reasons for Blue Screens
    New hardware - software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.
    Post the Minidump files

    Create a new folder on the desktop and call it dumpfiles [or something similar]
    Look in c:\windows\minidump
    Copy the last 4 minidump files to that folder.
    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.
    Attach the zip folder by using the 'Upload a File' button.
     
  3. MJamilkhan

    MJamilkhan Thread Starter

    Joined:
    Nov 23, 2017
    Messages:
    2



    Thanks for replying me . .


    well i am attaching the mini dumps.. but its happening on most of our xp and 2003 systems, seems like a malware / trojan/virus..
     

    Attached Files:

  4. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,439
    For some reason I cannot get the minidump files to fully load
    It may be my debugging program, the xp symbols or the mini dump files.
    What it is picking up is the following but that sys file is unlikely to be the cause.
    rdbss.sys
    http://www.systemlookup.com/search.php?type=filename&search=rdbss.sys&s=
    https://www.file.net/process/rdbss.sys.html
    ======
    If you can download BlueScreenView
    http://www.nirsoft.net/utils/blue_screen_view.html
    Download link at the bottom of the page.
    Download > install.
    Once it has scanned > Click on Edit > Select All > File > Save Selected Item
    It will open in Notepad or save to Notepad > Copy > Paste and Post the last 4 minidump files from the scan.
    ======
    Let us have some Pc specifications.
    Check and post
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe

    Download Security Check by screen317 from.
    http://www.bleepingcomputer.com/download/securitycheck/

    Save it to your Desktop.
    Double click the install icon.
    If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.
    The saved log will be called checkup.txt.
     
    Last edited: Nov 23, 2017
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