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Windows XP: Ethernet port (and LAN) does not work..only wireless internet

Discussion in 'Windows XP' started by MagicalSwordsman, Jul 23, 2010.

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  1. MagicalSwordsman

    MagicalSwordsman Thread Starter

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    When I plug an ethernet wire from a router to the ethernet port on my computer, nothing seems to happen. There is no LAN option under my "network connections" either. My first guess is that I don't have the correct driver installed (or if I have one at all for the ethernet). Can anyone help me? I tried to open up the computer to see the brand of the Ethernet card but Some of the screws were stuck and I couldn't seem to open it. It is a Laptop running Windows XP by the way. I bought it at cyberpowerpc.com. Thanks very much for any help.
     
  2. huggie54

    huggie54

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    hiya Magicalswordsman,look in device managerto see what is listed in network adapters,any yellow ! or ?,Red Xs.also look in "other devices"
     
  3. MagicalSwordsman

    MagicalSwordsman Thread Starter

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    In "network adapters" I have a Driver for the wireless internet. In "other devices" I am seeing a yellow question mark (and a smaller exclamation mark) for the "Ethernet Controller". It says it does not detect a driver or a name of the device/manufacturer.
     
  4. huggie54

    huggie54

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    right-click on the ethernet controller and select update driver
     
  5. MagicalSwordsman

    MagicalSwordsman Thread Starter

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    Ok. I did that and it prompted me for the Windows CD. Unfortunately I don't have it. I'm not sure where it is. I clicked "install automatically" anyway but it said it failed and needed the CD : /
     
  6. huggie54

    huggie54

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    can you use a friends cd
     
  7. flavallee

    flavallee Trusted Advisor

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    Double-click Ethernet Controller to open its properties window, then click Details(tab).

    Look for a string that has VEN_####&DEV_#### as part of the string.

    Advise what the 4 characters are that follow VEN_ and DEV_.

    That will help to identify that device so we can hopefully locate the driver for it.

    ------------------------------------------------------------------
     
  8. MagicalSwordsman

    MagicalSwordsman Thread Starter

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    My four characters are VEN_


    Also, I tried out "Everest" which is a program to tell what kind of hardware you have. Here is what it says about my Ethernet Adapter-


    Realtek RTL8168/8111 PCI-E Gigabit Ethernet Adapter



    So I typed that in Google and downloaded this driver-

    http://download.cnet.com/Realtek-RTL8168-8111-PCI-E-Gigabit-Ethernet-NIC/3000-2112_4-99235.html

    I rebooted after installation. But under the "device manager" it still has that yellow question mark, even when I point it to the folder of the driver I just installed....
     
  9. huggie54

    huggie54

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    curiosity,is the ethernet controller listed in add/remove?
     
  10. flavallee

    flavallee Trusted Advisor

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    There are 4 characters that follow VEN_ and DEV_ that I need. I can't identify the device without the 4 numbers and/or letters that follow it.

    ---------------------------------------------------------------
     
  11. MagicalSwordsman

    MagicalSwordsman Thread Starter

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    Here is the whole thing-

    PCI\VEN_10EC&DEV_8168&SUBSYS_003114C0&REV_02\4&3905AE0C&0&00E3


    So it looks like after VEN_ it is "10EC"

    And after DEV_ it is "8168"
     
  12. MagicalSwordsman

    MagicalSwordsman Thread Starter

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    Yep. it is listed in the Add/Remove programs list
     
  13. flavallee

    flavallee Trusted Advisor

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    (From the PCIDatabase.com site)

    Realtek Audio/LAN

    Chip Number: RTL8168/8111/8111c

    Chip Description: Gigabit Ethernet NIC(NDIS 6.0)

    Notes: http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=5&PFid=5&Level=5&Conn=4&DownTyp

    -----------------------------------------------------------------

    Here is the driver download link: http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    Select one of the 3 site links at the top of the list - version 5.764.

    -----------------------------------------------------------------
     
  14. huggie54

    huggie54

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    in Add/Remove if you click on the ethernet controller does it give option Change/remove,if so click change and select reinstall/repair
     
  15. MagicalSwordsman

    MagicalSwordsman Thread Starter

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    I think that just linked me to the Realtek homepage...so I'm not sure what I am supposed to download.
     
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