windows XP fax will not work

Hello to all,
I am running windows XP with SP2 and have had no problems until two days ago. My virus detector picked up "Graybird" and instructed me to reboot to fix the problem. Did the reboot and all seemed well. Went to use the fax setup that comes with Windows XP but it would not initiate. I open the fax console and all I see is an empty box that says "refreshing" at the bottom. Never goes any further than that. I removed and reinstalled the fax components and was alright. Shut machine down last evening and restarted today. No fax service. Same problem as yesterday. Does anyone have any idea what the problem is?
Also, does anyone know what NMI indexing service is? If this is spyware, how do I get rid of it?
Thanks for the help
Rob

 

Did you using Add/Remove Programs to remove and reinstall the fax service?

If not for details how see: http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

As for NMI INDEXING SERVICE is from the Nero 7 Premium program, which is used to index media and not needed and can be disabled.

 

Dan,
I did use add/remove. Once I had it installed it worked intil I shut the machine down for the night. When I went to use it the next day it would not work. I do not want to remove and install every time I go to use it.
There has to be a bad file somewhere I would think.