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Windows XP Hanging on startup

Discussion in 'Windows XP' started by MeltedMonito, Jan 6, 2005.

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  1. MeltedMonito

    MeltedMonito Thread Starter

    Joined:
    Jan 6, 2005
    Messages:
    3
    I would call myself an intermediate computer user, maybe almost even advanced, but this one has me stumped.

    The machine is a Dell Inspiron 8600 laptop that I purchased maybe three months ago. Love it.

    For home I use the docking station with external keyboard, mouse and an additional 15" LCD display (still use the built-in display as the primary)

    Here is the problem, in the past couple of days when I start the computer it HANGS big time. The Windows screen (with the little moving bar) displays pretty much on time, but then there is a five minute hanging black screen until the Windows music plays and the blue XP splash displays. Then there is more black screen, and another minute or two until the mouse pointer shows up... then another minute or two and Explorer loads the icons, startbar, etc. When I shutdown it is a little slower than normal, too.

    Whew.

    The computer doesn't appear to be "thinking" during this time, no apparent harddrive activity. I have done the obvious spyware scans (AdAware and SpyBot) and the virus scans have shown nothing (AVG). I removed some old software that I haven't used lately and also removed Adobe Illustrator which is the only thing I think I have installed in the last week or so.

    Two days ago I was searching for a website and had the popup attack.... one browser window was tough to close and as I waited for it to close I could tell that SOMETHING was happening... but since my spyware and virus software finds nothing I am stumped.

    Here is the STRANGEST part. If I remove the laptop from the docking station it boots immediately. No problems. Wha wha wha-aat? Hmmm.

    Lastly: I reinstalled XP Home again, over my current installation hoping that it might iron out any bugs. No dice. No change.

    I just discovered HijackThis while searching this site, and here are my results:

    Code:
    Logfile of HijackThis v1.99.0
    Scan saved at 7:46:49 PM, on 1/6/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\system32\cisvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
    C:\WINDOWS\System32\WLTRYSVC.EXE
    C:\WINDOWS\System32\bcmwltry.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\Program Files\Apoint\Apoint.exe
    C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
    C:\Program Files\eFax Messenger Plus 3.3\J2GDllCmd.exe
    C:\Documents and Settings\All Users\Start Menu\Programs\Startup\UKDUMFree.exe
    C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
    C:\Program Files\Apoint\Apntex.exe
    C:\Program Files\Outlook Express\MSIMN.EXE
    C:\WINDOWS\system32\cidaemon.exe
    C:\WINDOWS\system32\wbem\wmiapsrv.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\Darren\Desktop\hijackthis\HijackThis.exe
    
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Docs/HTML/-=Goodies=-/Chooser/ChooserFrameset.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
    O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O5 "LPT1:" /M "Stylus C84"
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
    O4 - Global Startup: eFax Live Menu 3.3.lnk = C:\Program Files\eFax Messenger Plus 3.3\J2GDllCmd.exe
    O4 - Global Startup: eFax Tray Menu 3.3.lnk = C:\Program Files\eFax Messenger Plus 3.3\J2GTray.exe
    O4 - Global Startup: UKDUMFree.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v6.cab
    O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
    O23 - Service: WLTRYSVC - Unknown - C:\WINDOWS\System32\WLTRYSVC.EXE C:\WINDOWS\System32\bcmwltry.exe (file missing)
    
     
  2. sjlsam

    sjlsam

    Joined:
    Sep 28, 2004
    Messages:
    47
    the thing about docking makes me think its a hardware problem, how does the dock connect to the computer? the wire may be bad or a pin is missing

    these are just some little things you may have missed for windows performance:
    go to Start/run/msconfig and uncheck some of the startup processes
    go to Power options in desktop properties and see if somethings amiss with the power settings

    update your BIOS if possible (depending on your laptops mobo manufacturer, this usually makes for faster reboots), and see if you can try another dock or contact your dock's provider about the issue, it could even be a battery or charger problem
     
  3. MeltedMonito

    MeltedMonito Thread Starter

    Joined:
    Jan 6, 2005
    Messages:
    3
    I forgot about msconfig! It has been years since I used that. Unfortunately that didn't do any good... even in diagnostic mode it hangs.

    The dock is in good condition -- furthermore the laptop has not been removed from it for about two weeks.... and it is not handled while sitting on the desk so i do not believe that the connection could have been disturbed. I have reseated the dock and inspected the connections though. Nothing appears out of the ordinary. The laptop sits on top of the dock and a concealed door opens to reveal the pins.

    It seems to me that maybe the computer is loading with two seperate profiles... one for being docked and one undocked. I just don;t know where to look for that! Nothin in my power settings looked strange. Pretty simple stuff in there.

    If we can't figure it out here I will call Dell... but I know that I will have to battle 2-3 levels of dumb tech support before getting to top tier, then they will probably just blame my non-oem software and tell me that I will have to start from scratch. Might as well save myself three hours on hold.

    Darren
     
  4. Computer_Wiz

    Computer_Wiz

    Joined:
    Dec 6, 2003
    Messages:
    97
    If you say it starts normally when undocked and hangs when docked, it's either the dock or the laptop. Hardware issue.

    Now you said that the pins and connectors are fine, thats 1 step out of the way. You'll also wanna try a diffrent dock, a friends, or work. Some other dock that can be used to see if your computer hangs.

    If not, it is most deffinately the laptop. Contact Dell and they're so called EXPERT staff which is 90% college-techies. Anyways, 1 tip if they do not wish to repair or replace the laptop, if your on a payment plan. Threaten to stop payments. I tried the same method and they decided to actually do something.

    I wish you good luck,
    Computer_Wiz
     
  5. MeltedMonito

    MeltedMonito Thread Starter

    Joined:
    Jan 6, 2005
    Messages:
    3
    Yeah, I guess it does SOUND like the dock, although I still have my suspicions that it could be an alternative loading profile that is triggered by the dock being found... I will try to track down another dock and see what happens...

    Darren
     
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