Marye Heitzman
Thread Starter
- Joined
- Mar 15, 2001
- Messages
- 100
Just bought a new HP 760C computer. It runs windows XP. I also purchased a HP Scanjet 4400c at the same time. It says it is windows xp compatable and it came with version 3.12 software that says it is for Windows xp. After installing the scanner the computer won't boot up. It sticks on the HP Invent screen at the beginning. If I unhook the scanner usb cable then the computer boots on up. I tried both of these patches from HP:
SJ 658en.exe and
SJ 659en.exe
neither one fixed my problem.
The scanner scans ok but the buttons on the front don't work.
I figure this is driver problem, but can't find a driver on the HP site. Have not gotten any response from the HP site. It also makes it difficult, because this new computer is not connected to the internet. Please help!!!!!!!
SJ 658en.exe and
SJ 659en.exe
neither one fixed my problem.
The scanner scans ok but the buttons on the front don't work.
I figure this is driver problem, but can't find a driver on the HP site. Have not gotten any response from the HP site. It also makes it difficult, because this new computer is not connected to the internet. Please help!!!!!!!