Windows XP keeps freezing

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stuartelwell

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May 16, 2002
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My computer keeps crashing on me. All of a sudden everything stops working and the screen just freezes. I cannot do anything with it except reset it. I use Windows Xp Home addition. I've tried safe mode and it still does it so I assume it's not a harware conflict. I've tried reinstalling the OS, but it's just the same even before I've added any software that might be causing it. My ISP is broadband, could that be causing it? Any help would be very gratefully received.
 

stuartelwell

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Thanks for the reply. Can it overheat very quickly, as it has frozen on me several time immediatly on boot up (sometimes even during boot up)? I neglected to mention that my computer is brand new and has been freezing from the first day I got it. I have returned it to the shop twice but they say thay cannot find anything wrong with it, and it does not freeze on them.
 
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yes, if the heat sink isnt doing its job. when they work on it they usually have the side off.

could also be incompatible/bad ram.
 

stuartelwell

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May 16, 2002
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Sometimes my CPU doesn't start when I try to boot up my computer. It takes a few attempts before it makes the beep sound and starts working. Could my problem be the the CPU stopping working.
 
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now that you say that check to see if mo bo is grounded properly and nothing from the case is touching it but the screws. to do this you need to remove it
 
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Sounds more like a conflict somewhere, have a look in Device Manager and see if there are any yellow exclamation marks against any of your devices.


To open Device Manager, click Start, and then click Control Panel. Double-click System. On the Hardware tab, click Device Manager
 

stuartelwell

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May 16, 2002
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Thanks Guys.
Firstly please forgive my ignorance but I don't know what a mo bo is.
In device manager there IS a yellow exclamation mark next to PCI Modem. My modem is a Motorola (broadband).
 
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Try disabling the Modem and see if the problem persists.

To do this go back into Device manager and right click the modem and select disable.
Alternatively you could un-install it and let windows find it again when you reboot.
 

stuartelwell

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May 16, 2002
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I have disabled my PCI modem but it's still doing it. In fact it froze twice within the first couple of minutes. I can still access the internet - is that normal? Also, it might be coincidence but it seems to freeze more often when my CD is working.

How will I know if hardware it not sitting properly, will it be loose?
 
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Does it continue to freeze if you boot into Safe Mode ?
To boot into Safe mode hit the f8 key repeatedly on startup.
 
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Sorry I should have re-read your post about safe mode !

It seems very strange that the shop says it all checks out ok when obviously it isn't.

Can you try to re-seat your ram or if you have more than one stick then swap them around or try 1 at a time.

Not sure that your broadband modem would be causing it, might be worth disconnecting it and see if the problem still occurs.
 
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How about ram. How many sticks do you have ? If more than one try removing one and always keep the first slot filled. If no joy then swap them in and out. How about drivers ? If you have a video card try updating the drivers for it.
 
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