Windows XP Pro - Cannot open Explorer windows

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daverrod

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Joined
Apr 8, 2004
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My mother's Thinkpad is having some problems. If you try to open My Computer, the Control Panel, Internet Explorer, etc., the desktop and taskbar will disappear for a second, then when it comes back, the cursor will be an hourglass for a second, and then nothing will happen.

I've scanned with McAfee, found a couple of trojans and removed them, and I scanned with Spybot and removed a few things. I've tried reinstalling Internet Explorer, and the installation progresses to 87% and stops. I've run our of ideas at this point, any help would be appreciated.
 
Joined
Mar 20, 2004
Messages
186
Try System File Checker. Start-->Run...type in sfc /scannow. May ask for original CD.
 

daverrod

Thread Starter
Joined
Apr 8, 2004
Messages
2
Oh yes, I forgot to mention. I did try SFC, unfortunately my mom cant find her XP Pro CD. Working on locating it in the meantime.
 
Joined
Mar 20, 2004
Messages
186
Have you tried booting into safe mode and using sys restore? It will put back trojans etc...but may also fix issue. Also, try downloading network install of SP1a and applying it, it may repair a corrupted file.
 
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